FDIA Mod 1  Developing a TOP 20 Mindset

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Questions and Answers

Triggers can pull us into the bottom 80 or top 20 ______.

mindset

What is the Pareto Principle?

  • 10% of activities account for 90% of results.
  • 20% of activities account for 80% of results. (correct)
  • 30% of activities account for 70% of results.
  • 50% of activities account for 50% of results.

Checking the facts can help when dealing with ______ triggers.

negative

Why is it important to change goal-setting based on the Pareto Principle?

<p>To achieve better results. (B)</p> Signup and view all the answers

Planning and intention can make a difference in the ______ experience.

<p>guest</p> Signup and view all the answers

What can pull us into the bottom 80 or top 20 mindset?

<p>Triggers. (C)</p> Signup and view all the answers

What should we keep in mind about triggers?

<p>A trigger for one person may not affect another. (B)</p> Signup and view all the answers

How should we take things when dealing with triggers?

<p>Professionally and not personally. (D)</p> Signup and view all the answers

What can make for a better day?

<p>Celebrating wins and learning from experiences. (B)</p> Signup and view all the answers

What can a win be in the salon?

<p>A positive vibe (A)</p> Signup and view all the answers

What can make a difference in the guest experience?

<p>Planning and intention. (C)</p> Signup and view all the answers

What can help when dealing with negative triggers?

<p>Checking the facts. (A)</p> Signup and view all the answers

What is the importance of the 80/20 rule?

<p>20% of activities account for 80% of results. (A)</p> Signup and view all the answers

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Study Notes

  • The module discusses the 80/20 rule or Pareto Principle.
  • 20% of activities account for 80% of results.
  • It is important to change goal-setting based on this principle.
  • Triggers can pull us into the bottom 80 or top 20 mindset.
  • A trigger for one person may not affect another.
  • It is important to take things professionally and not personally.
  • Celebrating wins and learning from experiences can make for a better day.
  • A win can be a positive vibe in the salon.
  • Planning and intention can make a difference in the guest experience.
  • Checking the facts can help when dealing with negative triggers.

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