FDIA Mod 3 Learn 5 Key Areas of the Guest Experience

What is the module about?

First impressions are important and can be formed in as little as ______.

How long does it take to form a first impression?

Top 20 behavior includes positive posture, nonverbal communication, and using the ______'s name.

Which of the following is a top 20 behavior for creating a great guest experience?

Bottom 80 behavior includes lack of eye contact, not being friendly, and not introducing ______.

What is the four-step system important for?

Customer sales and retail sales are important for the industry and ______ care.

Fear can be a barrier to successful ______.

What are the drivers of success at the front desk?

Service sales and retail sales are the drivers of success at the ______ desk.

What is important for retention?

Building trust with guests is important for ______.

Why can fear be a barrier to successful sales?

What is the triple win concept?

Knowing the brand identity and representing it is crucial for creating a ______ first impression.

What can gift cards provide?

Top 20 individuals are always learning and using resources to improve their ______.

What can a self-assessment and benchmark help individuals with?

Retail is an extension of the service and can lead to growth in the ______.

The module is about front desk access and creating a great guest experience.
First impressions are important and can be formed in as little as five seconds.
Top 20 behavior includes positive posture, nonverbal communication, and using the guest's name.
Bottom 80 behavior includes lack of eye contact, not being friendly, and not introducing oneself.
The four-step system is important for guest care and consistency.
Customer sales and retail sales are important for the industry and guest care.
Fear can be a barrier to successful sales.
Service sales and retail sales are the drivers of success at the front desk.
Building trust with guests is important for retention.
Knowing the brand identity and representing it is crucial for creating a positive first impression.
The importance of job security and career paths in the salon industry.
The role of experts in services and retail to create a positive first impression.
Top 20 individuals are always learning and using resources to improve their knowledge.
Retail is an extension of the service and can lead to growth in the company.
Team synergy is essential for a cohesive and successful salon.
The triple win concept involves the salon guest, team, and company.
Consistency through the four-step check-in process benefits the salon guest.
Gift cards provide secured revenue and can lead to additional sales.
Evolution and continuing to learn is crucial in the salon industry.
A self-assessment and benchmark can help individuals focus on areas for improvement and achieve their goals.