Questions and Answers
What is the module about?
First impressions are important and can be formed in as little as ______.
five seconds
How long does it take to form a first impression?
Top 20 behavior includes positive posture, nonverbal communication, and using the ______'s name.
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Which of the following is a top 20 behavior for creating a great guest experience?
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Bottom 80 behavior includes lack of eye contact, not being friendly, and not introducing ______.
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What is the four-step system important for?
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Customer sales and retail sales are important for the industry and ______ care.
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Fear can be a barrier to successful ______.
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What are the drivers of success at the front desk?
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Service sales and retail sales are the drivers of success at the ______ desk.
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What is important for retention?
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Building trust with guests is important for ______.
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Why can fear be a barrier to successful sales?
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What is the triple win concept?
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Knowing the brand identity and representing it is crucial for creating a ______ first impression.
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What can gift cards provide?
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Top 20 individuals are always learning and using resources to improve their ______.
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What can a self-assessment and benchmark help individuals with?
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Retail is an extension of the service and can lead to growth in the ______.
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Study Notes
- The module is about front desk access and creating a great guest experience.
- First impressions are important and can be formed in as little as five seconds.
- Top 20 behavior includes positive posture, nonverbal communication, and using the guest's name.
- Bottom 80 behavior includes lack of eye contact, not being friendly, and not introducing oneself.
- The four-step system is important for guest care and consistency.
- Customer sales and retail sales are important for the industry and guest care.
- Fear can be a barrier to successful sales.
- Service sales and retail sales are the drivers of success at the front desk.
- Building trust with guests is important for retention.
- Knowing the brand identity and representing it is crucial for creating a positive first impression.
- The importance of job security and career paths in the salon industry.
- The role of experts in services and retail to create a positive first impression.
- Top 20 individuals are always learning and using resources to improve their knowledge.
- Retail is an extension of the service and can lead to growth in the company.
- Team synergy is essential for a cohesive and successful salon.
- The triple win concept involves the salon guest, team, and company.
- Consistency through the four-step check-in process benefits the salon guest.
- Gift cards provide secured revenue and can lead to additional sales.
- Evolution and continuing to learn is crucial in the salon industry.
- A self-assessment and benchmark can help individuals focus on areas for improvement and achieve their goals.
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Description
Looking to create a positive guest experience and improve your front desk skills? Test your knowledge with this quiz that covers the top 20 behaviors for success, the four-step system for guest care, the importance of customer and retail sales, building trust with guests, and more. Whether you're a seasoned professional or new to the industry, this quiz will challenge you to think critically about your role at the front desk and how you can make a lasting impression on your guests. Don't miss out on the opportunity
