24-Hour Follow-Up Call Workflow (FSP, LSC, and Office Specialist)

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10 Questions

Which tab should you go to in order to add a new progress note?

Discharge tab

When should the date and time be added to the progress note?

Within 24 hours of client discharge

Which of the following statements is NOT one of the options to be copied and pasted into the progress note?

Parents did not answer phone. Left message to call back.

Where should you go to log the time and date of the follow-up call?

Spreadsheet

What information can be found by scrolling down to Guardian in the client data center?

Parent name

What information can be found by scrolling up to the mobile number in the client data center?

Parent number

What should you ask the parent during the follow-up call?

All of the above

What should you do if the parent does not answer the phone during the follow-up call?

Leave a message to call back

What should you do if the client is currently receiving inpatient treatment or outpatient treatment according to the DHS Caseworker?

Make a note in the progress note

What is entered to digitally sign and finalize a note?

PIN

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