24-Hour Follow-Up Call Workflow (FSP, LSC, and Office Specialist)
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Questions and Answers

Which tab should you go to in order to add a new progress note?

  • Client Data Center
  • Outpatient Services
  • Guardian
  • Discharge tab (correct)
  • When should the date and time be added to the progress note?

  • Within 12 hours of client discharge
  • Within 72 hours of client discharge
  • Within 48 hours of client discharge
  • Within 24 hours of client discharge (correct)
  • Which of the following statements is NOT one of the options to be copied and pasted into the progress note?

  • Made 24-hour follow-up call to parents. Parents explained that they were pleased with the services received from YES Tulsa and that the client was improving in their development and use of coping skills.
  • Parents did not answer phone. Left message to call back. (correct)
  • Made 24-hour follow-up call to DHS Caseworker. DHS Caseworker explained that client is currently (receiving inpatient treatment or outpatient treatment and working on development of coping skills.
  • Made 24-hour follow-up call to parents. Parents explained that client is currently at Calm Center working on development of coping skills.
  • Where should you go to log the time and date of the follow-up call?

    <p>Spreadsheet</p> Signup and view all the answers

    What information can be found by scrolling down to Guardian in the client data center?

    <p>Parent name</p> Signup and view all the answers

    What information can be found by scrolling up to the mobile number in the client data center?

    <p>Parent number</p> Signup and view all the answers

    What should you ask the parent during the follow-up call?

    <p>All of the above</p> Signup and view all the answers

    What should you do if the parent does not answer the phone during the follow-up call?

    <p>Leave a message to call back</p> Signup and view all the answers

    What should you do if the client is currently receiving inpatient treatment or outpatient treatment according to the DHS Caseworker?

    <p>Make a note in the progress note</p> Signup and view all the answers

    What is entered to digitally sign and finalize a note?

    <p>PIN</p> Signup and view all the answers

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