Mastering Quality Assurance
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Questions and Answers

Which of the following is one of the eight dimensions of quality mentioned in the text?

  • Performance (correct)
  • Competition
  • Marketing
  • Cost

    • What are some ways in which 'quality' is often used to describe?

  • Function, Suitability, Reliability (correct)
  • Price, Availability, Popularity
  • Quantity, Variety, Diversity
  • Brand, Packaging, Promotion

    • What are the two market niches for quality mentioned in the text?

  • Quality Same as Competitors, Lower than Competitors
  • Quality Better than Competitors, Lower than Competitors
  • Quality Better than Competitors, Same as Competitors (correct)
  • Quality Higher than Competitors, Same as Competitors

    • What is the primary function of the product or service in the context of quality?

    <p>Performance</p> Signup and view all the answers

    In the transformation and value-added chain, what is the role of the 'converter'?

    <p>Supplier</p> Signup and view all the answers

    What are the key questions related to quality?

    <p>How do we know that what we ordered meets expectations?</p> Signup and view all the answers

    What are the two market niches for quality?

    <p>Quality better than competitors</p> Signup and view all the answers

    What is the role of the 'supplier' in the transformation and value-added chain?

    <p>Both Customer and Converter</p> Signup and view all the answers

    How is 'quality' often used to describe?

    <p>All of the above</p> Signup and view all the answers

    What are the eight dimensions of quality?

    <p>Performance, Features, Reliability, Suitability, Function, Satisfaction, Conformance, Best buy</p> Signup and view all the answers

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