Mastering Professional Communication
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Questions and Answers

What is a key function of professional communication?

  • Expressing personal opinions openly
  • Using complex language to impress others
  • Conveying clear and concise messages (correct)
  • Avoiding direct communication to maintain mystery
  • What are the main elements of professional communication?

  • Verbal, nonverbal, and written communication (correct)
  • Personal, emotional, and informal communication
  • Formal, informal, and casual communication
  • Public, private, and group communication
  • Why is active listening important in professional communication?

  • To dominate conversations and display authority
  • To interrupt others and assert dominance
  • To understand others' perspectives and build rapport (correct)
  • To ignore colleagues' input and focus on personal thoughts
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