Professional Communication Flashcards

Questions and Answers

Which of the following components are part of the communication model?

Feedback (correct)

Moderator

Receiver (correct)

Sender (correct)

What is intrapersonal communication?

Conversation with yourself.

What is interpersonal communication?

1 on 1 conversation.

What is group communication?

Conversation with more than 1. Signup and view all the answers

What does nonverbal communication mean?

No words; communication through body language and symbols. Signup and view all the answers

What are the 4 types of communication?

Written, oral, non-verbal, mass media. Signup and view all the answers

What are the barriers to communication as indicated by ACEES?

Attitudinal, cultural, educational, environmental, societal. Signup and view all the answers

What are the Myer-Briggs Personality Indicators?

Extroversion/introversion, sensing/intuition, thinking/feeling, judging/perceiving. Signup and view all the answers

What percentage of communication is based on body language?

55% Signup and view all the answers

What is the importance of eye contact?

It reflects a professional personality; the eye is the key to the soul. Signup and view all the answers

What is the purpose of CC and BCC in an email?

CC is carbon copy and allows recipients to see others; BCC hides addresses. Signup and view all the answers

What is the purpose of a graph/chart?

To show facts. Signup and view all the answers

What should be included in a job resume?

Past experience, education, contacts, recommendations, achievements. Signup and view all the answers

How do productivity and organization relate?

Both are necessary in order to be successful. Signup and view all the answers

What to understand before writing a speech?

Topic and setup of speech. Signup and view all the answers

What are the 3 types of tones?

Aggressive, assertive, passive. Signup and view all the answers

Match the conflict resolution strategies:

Avoidance = Act of avoiding or keeping away Accommodation = Adjustment of differences, reconciliation Coercion = To compel by force Collaboration = Working jointly with others Compromise = Settlement by mutual concessions Negotiation = Tactic used to gain favorable outcomes Signup and view all the answers

What is the purpose of networking?

It expands the career by getting recommendations. Signup and view all the answers

What are the 3 types of learning?

Auditory, visual, tactile. Signup and view all the answers

What are the key features of effective communication filters?

They are experiences and backgrounds that taint information. Signup and view all the answers

What is ethical behavior in social media?

Maintaining educational credibility and social involvement. Signup and view all the answers

Spoken information is preferable for auditory learners.

True Signup and view all the answers

Visual learners prefer information presented in diagrams.

True Signup and view all the answers

Passive tone indicates speaking with confidence.

False Signup and view all the answers

Study Notes

Communication Models

Communication model components: sender (transmits message), message (words, body language, symbols), receiver (interprets message, sends feedback), feedback (responses through words and body language).
Types of communication: intrapersonal (self-talk), interpersonal (one-on-one), group (multiple participants), nonverbal (communication without words).

Types of Communication

Four main types:
- Written (textual);
- Oral (verbal);
- Non-verbal (body language);
- Mass media (social media, television).
Barriers to communication: ACEES (Attitudinal, Cultural, Educational, Environmental, Societal).

Personality Indicators

Myers-Briggs types: Extroversion/Introversion, Sensing/Intuition, Thinking/Feeling, Judging/Perceiving.
Extroversion: Outward energy, action-oriented, prefers social engagement.
Introversion: Inward energy, depth of interests, prefers solitude.
Sensing: Focus on details, practicality; values experience.
Intuition: Big-picture thinking; appreciates patterns and possibilities.
Thinking: Logic-based decision-making; values truth.
Feeling: Emphasis on human values and harmony.

Discussion Formats

Types of discussions: Panel (informal expert discussions), Symposium (formal presentation of opposing views), Town Hall Meeting (public assembly for issues discussion), Round Table (corporate discussions).

Conflict Resolution Strategies

Strategies: Avoidance (ignoring trivial issues), Accommodation (harmony over being right), Coercion (forcing a viewpoint), Collaboration (joint solution creation), Compromise (mutual concessions), Negotiation (bargaining for favorable outcomes).

Communication Tone

Types of tones: Aggressive (hostile and forceful), Assertive (confident), Passive (lack of confidence).
Effective communication requires a mix of tones and adaptability.

Learning Styles

Three types of learners:
- Auditory (Prefers listening),
- Visual (Prefers imagery),
- Tactile (Learns by doing).

Leadership Styles

Leadership styles:
- Autocratic (authoritarian, top-down decisions),
- Democratic (participative, collaborative),
- Laissez-faire (hands-off, freedom).
Leaders should have vision, decision-making capability, motivate others, and demonstrate organization.

Communication Effectiveness

Nonverbal Communication: Body language constitutes 55% of communication; positive signs include good posture and eye contact, while negative signals include closed body language and distractions.
Eye Contact Importance: Critical for conveying professionalism and engagement.

Speech Delivery

Types of speech delivery:
- Manuscript (word-for-word reading),
- Memorized (committed to memory),
- Extemporaneous (outlined with natural flow),
- Impromptu (spontaneous without preparation).
Before writing a speech, understand the topic and structure.

Feedback and Listening

Receiving criticism: Should be seen as constructive; focus on future improvement instead of past mistakes.
Types of listening:
- Appreciative (enjoyment),
- Discriminative (focused on sounds),
- Empathic (understanding feelings),
- Critical (analysis),
- Deliberative (thoughtful evaluation).