Podcast
Questions and Answers
Which of the following components are part of the communication model?
Which of the following components are part of the communication model?
What is intrapersonal communication?
What is intrapersonal communication?
Conversation with yourself.
What is interpersonal communication?
What is interpersonal communication?
1 on 1 conversation.
What is group communication?
What is group communication?
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What does nonverbal communication mean?
What does nonverbal communication mean?
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What are the 4 types of communication?
What are the 4 types of communication?
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What are the barriers to communication as indicated by ACEES?
What are the barriers to communication as indicated by ACEES?
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What are the Myer-Briggs Personality Indicators?
What are the Myer-Briggs Personality Indicators?
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What percentage of communication is based on body language?
What percentage of communication is based on body language?
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What is the importance of eye contact?
What is the importance of eye contact?
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What is the purpose of CC and BCC in an email?
What is the purpose of CC and BCC in an email?
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What is the purpose of a graph/chart?
What is the purpose of a graph/chart?
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What should be included in a job resume?
What should be included in a job resume?
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How do productivity and organization relate?
How do productivity and organization relate?
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What to understand before writing a speech?
What to understand before writing a speech?
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What are the 3 types of tones?
What are the 3 types of tones?
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Match the conflict resolution strategies:
Match the conflict resolution strategies:
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What is the purpose of networking?
What is the purpose of networking?
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What are the 3 types of learning?
What are the 3 types of learning?
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What are the key features of effective communication filters?
What are the key features of effective communication filters?
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What is ethical behavior in social media?
What is ethical behavior in social media?
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Spoken information is preferable for auditory learners.
Spoken information is preferable for auditory learners.
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Visual learners prefer information presented in diagrams.
Visual learners prefer information presented in diagrams.
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Passive tone indicates speaking with confidence.
Passive tone indicates speaking with confidence.
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Study Notes
Communication Models
- Communication model components: sender (transmits message), message (words, body language, symbols), receiver (interprets message, sends feedback), feedback (responses through words and body language).
- Types of communication: intrapersonal (self-talk), interpersonal (one-on-one), group (multiple participants), nonverbal (communication without words).
Types of Communication
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Four main types:
- Written (textual);
- Oral (verbal);
- Non-verbal (body language);
- Mass media (social media, television).
- Barriers to communication: ACEES (Attitudinal, Cultural, Educational, Environmental, Societal).
Personality Indicators
- Myers-Briggs types: Extroversion/Introversion, Sensing/Intuition, Thinking/Feeling, Judging/Perceiving.
- Extroversion: Outward energy, action-oriented, prefers social engagement.
- Introversion: Inward energy, depth of interests, prefers solitude.
- Sensing: Focus on details, practicality; values experience.
- Intuition: Big-picture thinking; appreciates patterns and possibilities.
- Thinking: Logic-based decision-making; values truth.
- Feeling: Emphasis on human values and harmony.
Discussion Formats
- Types of discussions: Panel (informal expert discussions), Symposium (formal presentation of opposing views), Town Hall Meeting (public assembly for issues discussion), Round Table (corporate discussions).
Conflict Resolution Strategies
- Strategies: Avoidance (ignoring trivial issues), Accommodation (harmony over being right), Coercion (forcing a viewpoint), Collaboration (joint solution creation), Compromise (mutual concessions), Negotiation (bargaining for favorable outcomes).
Communication Tone
- Types of tones: Aggressive (hostile and forceful), Assertive (confident), Passive (lack of confidence).
- Effective communication requires a mix of tones and adaptability.
Learning Styles
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Three types of learners:
- Auditory (Prefers listening),
- Visual (Prefers imagery),
- Tactile (Learns by doing).
Leadership Styles
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Leadership styles:
- Autocratic (authoritarian, top-down decisions),
- Democratic (participative, collaborative),
- Laissez-faire (hands-off, freedom).
- Leaders should have vision, decision-making capability, motivate others, and demonstrate organization.
Communication Effectiveness
- Nonverbal Communication: Body language constitutes 55% of communication; positive signs include good posture and eye contact, while negative signals include closed body language and distractions.
- Eye Contact Importance: Critical for conveying professionalism and engagement.
Speech Delivery
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Types of speech delivery:
- Manuscript (word-for-word reading),
- Memorized (committed to memory),
- Extemporaneous (outlined with natural flow),
- Impromptu (spontaneous without preparation).
- Before writing a speech, understand the topic and structure.
Feedback and Listening
- Receiving criticism: Should be seen as constructive; focus on future improvement instead of past mistakes.
-
Types of listening:
- Appreciative (enjoyment),
- Discriminative (focused on sounds),
- Empathic (understanding feelings),
- Critical (analysis),
- Deliberative (thoughtful evaluation).
Professional Communication
- Networking: Crucial for career growth through recommendations.
- Email Etiquette: Distinction between personal (informal) and company (formal) emails; use CC (carbon copy) and BCC (blind carbon copy) wisely.
Advertising and Persuasion
- Seven types of propaganda: Bandwagon, Transfer, Testimonial, Glittering Generalities, Plain Folks, Name Calling, Card Stacking.
- Advertising Budget: Larger budgets lead to better advertising effectiveness, influenced by demographic reach and advertising strategy.
Logical Appeals and Fallacies
- Aristotle's appeals: Ethos (credibility), Pathos (emotional), Logos (logical reasoning).
- Fallacies in reasoning: Recognize types such as relevance (personal attacks), ambiguity (vague language), and presumption (flawed assumptions).
Reasoning Methods
- Inductive reasoning: Observational bottom-up approach for identifying patterns.
- Deductive reasoning: Starting from general principles to reach specific conclusions.
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Description
Test your knowledge of key concepts in professional communication with these flashcards. Topics include communication models, intrapersonal, interpersonal, and group communication. Perfect for students and professionals looking to enhance their communication skills.
