Professional Communication in Nursing

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Questions and Answers

What is the meaning of the acronym CRAAP?

The acronym CRAAP stands for Currency, Relevance, Accuracy, Authority, and Purpose.

Which of the following is NOT a principle of professional communication?

  • Being concise
  • Being subjective (correct)
  • Being clear
  • Being truthful

What is the primary purpose of analytical writing?

The primary purpose of analytical writing is to clarify a complex topic.

What does 'reading as a writer' involve?

<p>Reading as a writer involves approaching a text with tools that help prepare you to analyze and write about it.</p> Signup and view all the answers

Which of the following is NOT a common mistake when writing?

<p>Using correct verb tenses (A)</p> Signup and view all the answers

Run-on sentences occur when two independent clauses are joined together without any punctuation.

<p>True (A)</p> Signup and view all the answers

What is the purpose of a thesis statement?

<p>A thesis statement is the controlling idea of a text, often presenting the argument and the author's opinion on a topic.</p> Signup and view all the answers

Which of the following is NOT a characteristic of a good topic sentence?

<p>Omits details (D)</p> Signup and view all the answers

What is plagiarism?

<p>Plagiarism is presenting someone else's work or ideas as your own without giving proper credit.</p> Signup and view all the answers

Which of the following actions is NOT a strategy for avoiding plagiarism?

<p>Using the exact same wording from a source (B)</p> Signup and view all the answers

What is the purpose of using SBAR/ISBAR?

<p>SBAR/ISBAR is a communication tool used to enhance verbal communication, especially in healthcare settings, during handovers or when reporting critical information about a client.</p> Signup and view all the answers

Conflicts can only involve a perceived threat, not an actual threat.

<p>False (B)</p> Signup and view all the answers

Which of the following is NOT a positive lens of conflict?

<p>Ignoring the other person's point of view (D)</p> Signup and view all the answers

Conflict resolution involves finding a resolution that satisfies all parties involved, ensuring everyone gets exactly what they want.

<p>False (B)</p> Signup and view all the answers

What is the 'spirit of inquiry' approach to conflict resolution?

<p>The 'spirit of inquiry' approach to conflict resolution involves entering a discussion with an open mind, reflecting on the perceived or actual threat, and assuming the goodwill of the other person.</p> Signup and view all the answers

What is the primary purpose of the transmission model of communication?

<p>The transmission model focuses on the sender intentionally transmitting a message to a receiver, highlighting a linear, one-way process with emphasis on the sender and the message itself.</p> Signup and view all the answers

Which of the following is NOT a barrier to effective communication in the transmission model?

<p>Feedback (A)</p> Signup and view all the answers

What is the primary focus of the interaction model of communication?

<p>The interaction model focuses on a two-way process where participants alternate roles as sender and receiver, creating meaning through sending messages and receiving feedback, emphasizing interaction and feedback in communication.</p> Signup and view all the answers

What is the primary emphasis of the transaction model of communication?

<p>The transaction model emphasizes the co-creation of meaning in the form of social, relational, and cultural contexts where communicators simultaneously send and receive messages.</p> Signup and view all the answers

Which of the following is NOT a key element of a trauma-informed approach to communication?

<p>Focusing on self-disclosure (A)</p> Signup and view all the answers

What is the central premise of the relational inquiry approach to communication?

<p>The relational inquiry approach emphasizes the interconnectedness of human experience and the world, recognizing that patient care should not solely focus on the individual, but instead consider the wider context of their lives.</p> Signup and view all the answers

An anti-racist approach to communication is more focused on addressing the root causes of systemic inequalities rather than simply responding to individual acts of racism.

<p>True (A)</p> Signup and view all the answers

What are the three key components of the NCSBN Clinical Judgement Measurement Model?

<p>The three key components of the NCSBN Clinical Judgement Measurement Model are the client's needs, clinical judgement, and the nursing process.</p> Signup and view all the answers

Which of the following is NOT a reason for documenting in healthcare?

<p>Financial reimbursement (D)</p> Signup and view all the answers

Electronic documentation, compared to traditional paper charting, offer no significant advantages in healthcare.

<p>False (B)</p> Signup and view all the answers

What is the primary purpose of the 'Charting by Exception' method of documentation?

<p>Charting by exception focuses on documenting deviations from the expected or normal findings, only recording significant changes or interventions that are not routine.</p> Signup and view all the answers

Which of the following is NOT a component of the nursing process?

<p>Education (A)</p> Signup and view all the answers

What is the purpose of a paper title?

<p>A paper title is crucial as it serves as the first impression of your paper, capturing the reader's attention and conveying the main topic and tone of your work.</p> Signup and view all the answers

Peer review is a valuable tool for improving the quality of writing but should never be utilized to provide constructive feedback.

<p>False (B)</p> Signup and view all the answers

Which of the following is NOT a common mistake to avoid in peer review?

<p>Using vague or general feedback. (D)</p> Signup and view all the answers

What is the primary purpose of the 'Integrated Patient Record' (IPR) in nursing?

<p>The Integrated Patient Record (IPR) serves as a comprehensive documentation tool for all aspects of patient care, providing a holistic and centralized view of patient information, including admissions data, progress notes, medication records, discharge summaries, and more.</p> Signup and view all the answers

Interprofessional communication is exclusively about written communication among healthcare professionals.

<p>False (B)</p> Signup and view all the answers

Which of the following is NOT considered a key competency within the National Interprofessional Competency Framework?

<p>Financial management (C)</p> Signup and view all the answers

What is the primary purpose of interprofessional communication in healthcare?

<p>The primary purpose of interprofessional communication is to facilitate effective collaboration and teamwork among diverse healthcare professionals, ensuring that patient-centered care is the central focus.</p> Signup and view all the answers

Which of the following is considered an ineffective form of interprofessional communication?

<p>Disrespectful communication (C)</p> Signup and view all the answers

Physical environments, such as noise levels or distractions, have no impact on interprofessional communication.

<p>False (B)</p> Signup and view all the answers

Harassment and bullying are forms of unacceptable behavior that only occur between nurses in a hierarchical setting.

<p>False (B)</p> Signup and view all the answers

When witnessing a bullying or harassment situation, you should always immediately confront the bully to assert your authority.

<p>False (B)</p> Signup and view all the answers

You are not obligated to report instances of bullying or harassment to the HR department if you are the one being bullied.

<p>False (B)</p> Signup and view all the answers

What does the acronym 'SBAR' stand for in the context of healthcare communication?

<p>SBAR stands for Situation, Background, Assessment, and Recommendation.</p> Signup and view all the answers

Which of the following is NOT a component of the SBAR communication tool?

<p>Analysis (B)</p> Signup and view all the answers

The SBAR communication tool was initially developed within the healthcare sector.

<p>False (B)</p> Signup and view all the answers

The primary source of information is always the patient's family members.

<p>False (B)</p> Signup and view all the answers

What is the primary purpose of a client interview?

<p>The primary purpose of a client interview is to collect subjective data, gathering information directly from the patient about their health history, symptoms, concerns, and experiences.</p> Signup and view all the answers

Which of the following is NOT a type of question typically used in client interviews?

<p>Leading questions (B)</p> Signup and view all the answers

Which of the following is NOT a recommended communication strategy for therapeutic communication?

<p>Using leading questions (C)</p> Signup and view all the answers

Non-verbal communication elements, such as body language and facial expressions, have no impact on the therapeutic nurse-patient relationship.

<p>False (B)</p> Signup and view all the answers

What are some important cultural considerations to keep in mind when interviewing a patient?

<p>Some important cultural considerations include: understanding individual and cultural differences, respecting diverse beliefs and practices, using appropriate language and communication styles, and fostering a safe and inclusive environment for the patient to express themselves.</p> Signup and view all the answers

Developmental considerations in interviewing are only relevant to children and adolescents.

<p>False (B)</p> Signup and view all the answers

What is the primary purpose of the 'Subjective Health Assessment' component of the health history?

<p>The primary purpose of the 'Subjective Health Assessment' is to gather information directly from the patient about their health concerns, symptoms, and personal experiences, providing a comprehensive subjective perspective on their health status.</p> Signup and view all the answers

Which of the following is NOT a category within the Subjective Health Assessment?

<p>Environmental factors (B)</p> Signup and view all the answers

The Wong-Baker FACES® Pain Rating Scale and the Sun-Cloud-Pain Scale are suitable for use only with adult patients.

<p>False (B)</p> Signup and view all the answers

It is appropriate to make assumptions about a client's mental health based on their appearance or behavior.

<p>False (B)</p> Signup and view all the answers

Preventive healthcare measures, such as vaccinations and routine examinations, play a minimal role in maintaining overall health and well-being.

<p>False (B)</p> Signup and view all the answers

Family health history has no impact on a person's current health status.

<p>False (B)</p> Signup and view all the answers

Cultural health refers only to the traditional practices and beliefs of a patient's cultural background.

<p>False (B)</p> Signup and view all the answers

Critical self-reflection is essential for nurses but not important for other healthcare professionals.

<p>False (B)</p> Signup and view all the answers

The 'Integrated Patient Record' (IPR) is only a legal requirement for nurses, not for other healthcare professionals.

<p>False (B)</p> Signup and view all the answers

Interprofessional communication primarily focuses on information sharing, excluding the need for collaboration and teamwork.

<p>False (B)</p> Signup and view all the answers

It is acceptable to use disrespectful language in interprofessional communication when expressing concerns about a patient's care.

<p>False (B)</p> Signup and view all the answers

Physical environments, such as noise and distractions, have no impact on interprofessional communication.

<p>False (B)</p> Signup and view all the answers

Harassment and bullying are only forms of unacceptable behavior that occur between nurses in a hierarchical setting.

<p>False (B)</p> Signup and view all the answers

Flashcards

Communication

A complex process of sharing information, ideas, and feelings to achieve mutual understanding, considering sender, recipient, and the transaction.

Verbal Communication

Communication using spoken words, sounds, vocal intonation, and pace.

Non-verbal Communication

Communication through facial expressions, eye contact, gestures, body positions, and movements.

Written Communication

Communication using written words, symbols, pictures, or diagrams.

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Professional Communication

Formal communication, crucial for nurses showing professionalism in verbal and written form, like emails.

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Scholarly Writing

Formally presented writing with clear, succinct ideas supported by credible scholarly sources.

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Critical Reading

Reading actively to understand, evaluate, and reflect on a text, thinking critically and understanding author's purpose.

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Information Literacy

Skill to evaluate high-quality, reliable, and relevant healthcare info from various sources.

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Primary Sources

Direct sources of factual information, like research articles or original documents.

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Secondary Sources

Second-hand information, processed or interpreted from primary sources, like literature reviews and textbooks.

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Descriptive Writing

Summarizing a text without personal opinion or critique.

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Reflective Writing

Thinking critically about an experience or a text, analyzing the "self" in relation to the topic.

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Analytical Writing

Detailed examination of multiple elements related to a topic, clarifying a complex topic.

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Persuasive Writing

Convincing readers to adopt a specific viewpoint, supporting arguments with evidence.

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Critical Writing

Assessing a text using critical thinking, evaluating strengths and limitations, and developing original ideas.

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Editorial Writing

Sharing an educated opinion on a current topic, presenting a well-rounded viewpoint.

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Point of View (POV)

The perspective used in writing (first, second, or third person).

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Thesis Statement

The controlling idea of a paper, often the argument, typically one sentence.

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Topic Sentence

First sentence of a paragraph, introducing its main point and connecting to the thesis.

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Transitions

Words or phrases connecting ideas, enhancing the flow of writing.

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Conflict

Disagreement or variance in views, often involving a perceived threat and strong emotions.

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Conflict Resolution

Finding a solution to differing perspectives, potentially resolving conflict.

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SBAR/ISBAR

Standard communication tool (Situation, Background, Assessment, Recommendation) used in healthcare.

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Therapeutic Communication

A learned style of interaction with clients, focusing on safety, choice, and empowerment.

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Documentation

Formal record-keeping of client care, including observations, interventions, and outcomes.

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Study Notes

Communication

  • A complex process aimed at mutual understanding, encompassing sender, recipient, and transaction context
  • Types:
    • Verbal: oral communication using spoken words, tones, and pace, including face-to-face, one-on-one, group discussions, telephonic, and video conferencing
    • Nonverbal: communication through facial expressions, eye contact, gestures, body language that can contradict or reinforce verbal messages.
    • Written: communication using words, symbols, pictures, and diagrams, including texts, emails, social media posts, letters, scholarly articles, and formal documentation.

Professional Communication

  • Important component of nursing practice
  • Involves appropriate levels of formality in both verbal and written interactions in a professional setting.
  • Applies to both verbal and written communication, especially emails.
  • Principles: being truthful, accurate, clear, concise, and comprehensive, understanding the audience to communicate effectively.
  • Professional nurses document in practice standards and protocols, use professional language, and adhere to professional guidelines in all written and verbal communication.

Scholarly Writing

  • A form of communication prioritizing content and presentation of ideas
  • Presentation of clear, coherent, and congruent ideas using credible evidence
  • Requires a nuanced approach with appropriate attention to structure, grammar, language, and purpose.

Reading and Comprehension

  • Reading is an active process involving understanding, evaluating, and reflecting
  • Becoming a better reader involves constant practice
  • Strategies for improving reading comprehension include having a goal in mind, breaking down the task, and continually reflecting on comprehension.

Effective Reading Strategies

  • Setting time and place
  • Pre-reading strategies (skimming, etc)
  • Engaging actively with the text to understand
  • Annotating: note important points
  • Researching unfamiliar parts
  • Discovering (asking questions)
  • Reflecting on what you read

Critical Reading

  • Learning to think critically and analyze text
  • Approaching text with tools for organization and note-taking
  • Emphasizing critical analysis to obtain a comprehensive understanding of the material.

Information Literacy

  • The ability to evaluate knowledge sources from different sources with varying quality.
  • Crucial for professional nurses to determine reliable and high-quality health information.
  • Nurses must know how to recognize, understand, and evaluate information to perform their responsibilities correctly.

Researching Tips

  • Databases, like CINAHL and Medline are helpful sources for nursing-relevant research
  • Usage of Boolean operators (AND, OR, NOT) helps refine search results and find relevant information.

Types of Writing

  • Descriptive writing: summarizing
  • Reflective writing: analyzing a situation or experience from various perspectives and providing a personal account.
  • Analytical writing: examining multiple elements related to a topic to clarify complex ideas or situations.
  • Persuasive writing: presenting a reasoned viewpoint using supporting evidence, and aiming to influence readers.
  • Critical writing: assessing and evaluating something (text).

Academic Integrity

  • Essential for accurate representation of one's own ideas and the knowledge of others.
  • Avoiding plagiarism, which is presenting ideas as your own without acknowledging the source.
  • Documentation of source material using proper citation techniques (like in-text citations) and a reference list to give credit to original material.

Style Rules

  • Formatting of in-text citations, reference lists or headings, and other formatting guidelines are usually detailed in research manuals.
  • Using consistent style guides throughout a paper or project improves clarity, aids organization, and ensures consistency.

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