35 Questions
Which of the following is NOT an element of professional communication?
Patient-centered communication
What is an example of poor professional communication?
Showing up to work with a stain on scrubs
Why is good professional communication important for Medical Assistants?
To improve job performance
Which of the following is an example of unprofessional communication in a healthcare setting?
Rolling your eyes while a co-worker is talking
What are some attributes of professional verbal communication in a healthcare setting?
All of the above
Which of the following is an example of non-verbal communication?
Maintaining eye contact
What are some benefits of being skilled at professional communication in the healthcare field?
All of the above
Professional communication is essential for Medical Assistants because it involves not only what you say, but also how you ________.
stand, the facial expressions you make, your appearance and more
In a professional setting, it is important to be aware of all forms of communication, including ________ communication.
non-verbal
Showing up to work with a stain on your scrubs can convey a message of being ________, disorganized, and lazy.
messy
Proper spelling and grammar Sentence structure easily read & understood Concise, clear and direct Relevant information Appropriate verbiage No text language or ______
emojis
Well groomed hair, nails, face Clean attire no stains, pet hair, wrinkles Appropriate attire following a professional dress code Clean and minimal background during virtual ______
meetings
You will be expected to communicate with: Medical Assistants You'll ask for help from other MA's, you will be asked to help, you will have MA's that will take over for you so that you can get a break, you will split work loads and work together with a single ______
patient
Getting employed High performance reviews and evaluations Connection & appreciation from co-workers Smoother work day Productivity increases Happier providers Promotions Awards Accolades High review scores many clinics will ask patients to evaluate their experiences in clinic Better enjoyment at work Less mistakes and ______
errors
What are some attributes of professional non-verbal communication in a healthcare setting?
Positive facial expressions, eye contact, good posture, arms and hands at your side or gesturing in an appropriate way.
Why is professional communication important in a healthcare setting?
Professional communication in a healthcare setting helps convey that you are prepared, educated, self-aware, a team player, and that you honor the professional setting you are in. It also leads to benefits such as smoother work days, higher productivity, happier providers, promotions, awards, and better enjoyment at work.
What are some examples of written communication in a healthcare setting?
Resumes, cover letters, emails, patient education handouts, telephone messages, and social media profiles.
Why is it important to have good spelling and grammar in written communication?
Having proper spelling and grammar in written communication ensures that the message is easily read and understood, and conveys professionalism and clarity.
What is professional communication and why is it important for Medical Assistants?
Professional communication refers to the communication skills utilized in a professional setting, such as at work, during an interview, or in an email. It includes not only what is said, but also non-verbal cues and appearance. It is important for Medical Assistants because they interact with patients, providers, managers, and other staff members on a daily basis, and effective communication is crucial for building relationships, conveying information accurately, and maintaining professionalism.
What are some examples of non-verbal cues that can affect professional communication?
Non-verbal cues include body language, facial expressions, posture, appearance, and gestures. These cues can convey information about attitudes, emotions, and professionalism. Examples mentioned in the text include crossing arms and shaking head in disbelief, which may indicate annoyance or frustration, and showing up to work with a stain on scrubs, which may suggest being messy or disorganized.
What are some benefits of good professional communication for Medical Assistants?
Some benefits of good professional communication for Medical Assistants include smoother work days, increased productivity, happier providers, promotions, awards, accolades, high review scores, improved patient experiences, better enjoyment at work, and reduced mistakes and misunderstandings. It can also lead to high performance reviews, better connections with co-workers, and appreciation from others.
Match the following behaviors with their perceived communication:
Crossing arms and shaking head in disbelief = Easily annoyed or frustrated Showing up to work with a stain on scrubs = Messy, disorganized, lazy Speaking clearly and directly = Professional communication Using text language in an email = Unprofessional communication
Match the following elements with their related type of communication:
How you stand, your facial expressions = Non-verbal communication What you say in an interview = Verbal communication How you write an email = Written communication Your appearance at a networking event = Visual communication
Match the following scenarios with their relevance to professional communication:
At your job = Professional communication is utilized During an interview = Professional communication is crucial At a networking event = Professional communication is expected In a casual conversation with a friend = Professional communication is not necessarily required
Match the type of communication with its description:
Verbal Communication = Enunciate your words and speak with confidence Non-Verbal Communication = Positive facial expressions, good posture Written Communication = Proper spelling and grammar, concise and clear Visual Communication = Well groomed appearance, clean and minimal background during virtual meetings
Match the unprofessional behaviors with their implications:
Using 'lmao' in a work email = Uninformed, immature, unprofessional Rolling eyes while a co-worker is talking = Don't get along well with others, immature, self-centered
Match the benefits of professional communication with their outcomes:
Getting employed = High performance reviews and evaluations Connection & appreciation from co-workers = Smoother work day, productivity increases Promotions = Awards, accolades High review scores = Better enjoyment at work, less mistakes and errors
Match the professional roles in healthcare with their communication tasks:
Medical Assistants = Ask for help, split work loads, work together with a single patient Providers = Room patients, pass along pertinent information, assist, run tests, schedule follow ups Managers / Clinic Supervisors / Team lead = Handling patient complaints, evaluations, new processes, and issues that arise
Professional communication is only about what you say, not how you present yourself.
False
Good communication skills are important for Medical Assistants.
True
Non-verbal cues can convey messages in professional communication.
True
Using text language and emojis in written communication is considered professional
False
Proper spelling and grammar are important in written communication
True
Rolling your eyes while a co-worker is talking is an example of unprofessional communication
True
Professional communication can lead to benefits such as promotions and high performance reviews
True
Test your knowledge on professional communication in healthcare with this quiz! Learn about the elements of professional communication, effective strategies to utilize it, and how it is encountered in a healthcare setting. Identify poor examples of professional communication and improve your communication skills.
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