Mastering Professional Communication in Healthcare

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Which of the following is NOT an element of professional communication?

Written communication

Patient-centered communication (correct)

Non-verbal communication

Verbal communication

What is an example of poor professional communication?

Maintaining eye contact

Speaking clearly and confidently

Crossing arms and shaking head in disbelief

Showing up to work with a stain on scrubs (correct)

Why is good professional communication important for Medical Assistants?

To communicate with colleagues

To increase salary

To improve job performance (correct)

To impress patients

Which of the following is an example of unprofessional communication in a healthcare setting?

Rolling your eyes while a co-worker is talking Signup and view all the answers

What are some attributes of professional verbal communication in a healthcare setting?

All of the above Signup and view all the answers

Which of the following is an example of non-verbal communication?

Maintaining eye contact Signup and view all the answers

What are some benefits of being skilled at professional communication in the healthcare field?

All of the above Signup and view all the answers

Professional communication is essential for Medical Assistants because it involves not only what you say, but also how you ________.

stand, the facial expressions you make, your appearance and more Signup and view all the answers

In a professional setting, it is important to be aware of all forms of communication, including ________ communication.

non-verbal Signup and view all the answers

Showing up to work with a stain on your scrubs can convey a message of being ________, disorganized, and lazy.

messy Signup and view all the answers

Proper spelling and grammar Sentence structure easily read & understood Concise, clear and direct Relevant information Appropriate verbiage No text language or ______

emojis Signup and view all the answers

Well groomed hair, nails, face Clean attire no stains, pet hair, wrinkles Appropriate attire following a professional dress code Clean and minimal background during virtual ______

meetings Signup and view all the answers

You will be expected to communicate with: Medical Assistants You'll ask for help from other MA's, you will be asked to help, you will have MA's that will take over for you so that you can get a break, you will split work loads and work together with a single ______

patient Signup and view all the answers

Getting employed High performance reviews and evaluations Connection & appreciation from co-workers Smoother work day Productivity increases Happier providers Promotions Awards Accolades High review scores many clinics will ask patients to evaluate their experiences in clinic Better enjoyment at work Less mistakes and ______

errors Signup and view all the answers

What are some attributes of professional non-verbal communication in a healthcare setting?

Positive facial expressions, eye contact, good posture, arms and hands at your side or gesturing in an appropriate way. Signup and view all the answers

Why is professional communication important in a healthcare setting?

Professional communication in a healthcare setting helps convey that you are prepared, educated, self-aware, a team player, and that you honor the professional setting you are in. It also leads to benefits such as smoother work days, higher productivity, happier providers, promotions, awards, and better enjoyment at work. Signup and view all the answers

What are some examples of written communication in a healthcare setting?

Resumes, cover letters, emails, patient education handouts, telephone messages, and social media profiles. Signup and view all the answers

Why is it important to have good spelling and grammar in written communication?

Having proper spelling and grammar in written communication ensures that the message is easily read and understood, and conveys professionalism and clarity. Signup and view all the answers

What is professional communication and why is it important for Medical Assistants?

Professional communication refers to the communication skills utilized in a professional setting, such as at work, during an interview, or in an email. It includes not only what is said, but also non-verbal cues and appearance. It is important for Medical Assistants because they interact with patients, providers, managers, and other staff members on a daily basis, and effective communication is crucial for building relationships, conveying information accurately, and maintaining professionalism. Signup and view all the answers

What are some examples of non-verbal cues that can affect professional communication?

Non-verbal cues include body language, facial expressions, posture, appearance, and gestures. These cues can convey information about attitudes, emotions, and professionalism. Examples mentioned in the text include crossing arms and shaking head in disbelief, which may indicate annoyance or frustration, and showing up to work with a stain on scrubs, which may suggest being messy or disorganized. Signup and view all the answers

What are some benefits of good professional communication for Medical Assistants?

Some benefits of good professional communication for Medical Assistants include smoother work days, increased productivity, happier providers, promotions, awards, accolades, high review scores, improved patient experiences, better enjoyment at work, and reduced mistakes and misunderstandings. It can also lead to high performance reviews, better connections with co-workers, and appreciation from others. Signup and view all the answers

Match the following behaviors with their perceived communication:

Crossing arms and shaking head in disbelief = Easily annoyed or frustrated Showing up to work with a stain on scrubs = Messy, disorganized, lazy Speaking clearly and directly = Professional communication Using text language in an email = Unprofessional communication Signup and view all the answers

Match the following elements with their related type of communication:

How you stand, your facial expressions = Non-verbal communication What you say in an interview = Verbal communication How you write an email = Written communication Your appearance at a networking event = Visual communication Signup and view all the answers

Match the following scenarios with their relevance to professional communication:

At your job = Professional communication is utilized During an interview = Professional communication is crucial At a networking event = Professional communication is expected In a casual conversation with a friend = Professional communication is not necessarily required Signup and view all the answers

Match the type of communication with its description:

Verbal Communication = Enunciate your words and speak with confidence Non-Verbal Communication = Positive facial expressions, good posture Written Communication = Proper spelling and grammar, concise and clear Visual Communication = Well groomed appearance, clean and minimal background during virtual meetings Signup and view all the answers

Match the unprofessional behaviors with their implications:

Using 'lmao' in a work email = Uninformed, immature, unprofessional Rolling eyes while a co-worker is talking = Don't get along well with others, immature, self-centered Signup and view all the answers

Match the benefits of professional communication with their outcomes:

Getting employed = High performance reviews and evaluations Connection & appreciation from co-workers = Smoother work day, productivity increases Promotions = Awards, accolades High review scores = Better enjoyment at work, less mistakes and errors Signup and view all the answers

Match the professional roles in healthcare with their communication tasks:

Medical Assistants = Ask for help, split work loads, work together with a single patient Providers = Room patients, pass along pertinent information, assist, run tests, schedule follow ups Managers / Clinic Supervisors / Team lead = Handling patient complaints, evaluations, new processes, and issues that arise Signup and view all the answers