Podcast
Questions and Answers
What is the percentage of NHS staff who reported experiencing at least one incident of physical violence from patients, service users, relatives or other members of the public in the last 12 months?
What is the percentage of NHS staff who reported experiencing at least one incident of physical violence from patients, service users, relatives or other members of the public in the last 12 months?
- 20.5%
- 27.8%
- 14.7% (correct)
- 10.1%
What is the primary cause of conflict according to the provided text?
What is the primary cause of conflict according to the provided text?
- Lack of effective communication (correct)
- Power struggle
- Difference in opinions
- Incompatible personalities
What is the main goal of keeping a safe distance in conflict situations?
What is the main goal of keeping a safe distance in conflict situations?
- To show empathy
- To intimidate the opponent
- To assert dominance
- To prevent escalation (correct)
What is the percentage of NHS staff who reported experiencing at least one incident of harassment, bullying or abuse in the last 12 months?
What is the percentage of NHS staff who reported experiencing at least one incident of harassment, bullying or abuse in the last 12 months?
What is the definition of communication according to the provided text?
What is the definition of communication according to the provided text?
What is the primary focus of the learning outcomes in this module?
What is the primary focus of the learning outcomes in this module?
What is a common barrier to effective communication, particularly in a cross-cultural context?
What is a common barrier to effective communication, particularly in a cross-cultural context?
What can be a sign of conflict warning in non-verbal communication?
What can be a sign of conflict warning in non-verbal communication?
What is a way to manage conflict in verbal communication?
What is a way to manage conflict in verbal communication?
What is an example of verbal assault?
What is an example of verbal assault?
What is the traditional view of conflict?
What is the traditional view of conflict?
What is a key aspect of non-verbal communication?
What is a key aspect of non-verbal communication?
What can hinder cross-cultural communication?
What can hinder cross-cultural communication?
What is an example of para-verbal communication?
What is an example of para-verbal communication?
What is the current view of conflict?
What is the current view of conflict?
What is important for effective communication?
What is important for effective communication?
What is the primary purpose of de-escalation?
What is the primary purpose of de-escalation?
What should you avoid when communicating during a de-escalation situation?
What should you avoid when communicating during a de-escalation situation?
According to the conflict pyramid, what is the most severe level of conflict?
According to the conflict pyramid, what is the most severe level of conflict?
What is the primary benefit of de-escalating yourself first?
What is the primary benefit of de-escalating yourself first?
What percentage of NHS staff reported experiencing physical violence from patients or others in the last 12 months?
What percentage of NHS staff reported experiencing physical violence from patients or others in the last 12 months?
What is the purpose of the LEAPS model?
What is the purpose of the LEAPS model?
What is a characteristic of a 'clash' type of conflict?
What is a characteristic of a 'clash' type of conflict?
What should you do if an object constituting a weapon is produced during a conflict?
What should you do if an object constituting a weapon is produced during a conflict?
What is the purpose of the CUDSA model?
What is the purpose of the CUDSA model?
What is the primary benefit of maintaining an adequate distance between you and the other person during a conflict?
What is the primary benefit of maintaining an adequate distance between you and the other person during a conflict?
What is the recommended course of action when dealing with an upset customer?
What is the recommended course of action when dealing with an upset customer?
What can provoke patients and lead to conflict?
What can provoke patients and lead to conflict?
In a conflict situation, what can be helpful?
In a conflict situation, what can be helpful?
What is important to ensure in a conflict situation?
What is important to ensure in a conflict situation?
What can help prevent conflict?
What can help prevent conflict?
What should you do if you fear violence is likely?
What should you do if you fear violence is likely?
What is the primary goal of understanding the nurse's perspective in the CUDSA scenario?
What is the primary goal of understanding the nurse's perspective in the CUDSA scenario?
In the PALMS scenario, what is the primary reason for positioning yourself in a particular manner?
In the PALMS scenario, what is the primary reason for positioning yourself in a particular manner?
What is the primary role of the pharmacist in the PALMS scenario?
What is the primary role of the pharmacist in the PALMS scenario?
In the CUDSA scenario, what is the primary goal of defining the problem with the nurse?
In the CUDSA scenario, what is the primary goal of defining the problem with the nurse?
What is the primary benefit of maintaining a neutral stance in the PALMS scenario?
What is the primary benefit of maintaining a neutral stance in the PALMS scenario?
In the CUDSA scenario, what is the primary goal of brainstorming strategies with the nurse?
In the CUDSA scenario, what is the primary goal of brainstorming strategies with the nurse?
What is the primary importance of looking and listening to the customer's account in the PALMS scenario?
What is the primary importance of looking and listening to the customer's account in the PALMS scenario?
In the CUDSA scenario, what is the primary goal of reaching a mutual agreement with the nurse?
In the CUDSA scenario, what is the primary goal of reaching a mutual agreement with the nurse?
What is the primary importance of creating a comfortable and private space in the PALMS scenario?
What is the primary importance of creating a comfortable and private space in the PALMS scenario?
In the CUDSA scenario, what is the primary role of the pharmacist in addressing the medication errors?
In the CUDSA scenario, what is the primary role of the pharmacist in addressing the medication errors?
What is the primary purpose of using phrases like 'I can see this has made you angry' in conflict resolution?
What is the primary purpose of using phrases like 'I can see this has made you angry' in conflict resolution?
What is the primary goal of the CUDSA model in conflict resolution?
What is the primary goal of the CUDSA model in conflict resolution?
What is the primary focus of the PALMS model in conflict resolution?
What is the primary focus of the PALMS model in conflict resolution?
What is the primary benefit of supporting employees after an incident?
What is the primary benefit of supporting employees after an incident?
What is the primary purpose of asking open-ended questions in conflict resolution?
What is the primary purpose of asking open-ended questions in conflict resolution?
What is the primary goal of summarising the conversation in conflict resolution?
What is the primary goal of summarising the conversation in conflict resolution?
What is the primary benefit of using the LEAPS scenario in conflict resolution?
What is the primary benefit of using the LEAPS scenario in conflict resolution?
What is the primary goal of fully investigating an incident after it occurs?
What is the primary goal of fully investigating an incident after it occurs?
What is the primary benefit of providing appropriate training to employees after an incident?
What is the primary benefit of providing appropriate training to employees after an incident?
What is the primary purpose of reporting incidents after they occur?
What is the primary purpose of reporting incidents after they occur?
