Podcast
Questions and Answers
Which stance should you shift to when managing challenging situations?
Which stance should you shift to when managing challenging situations?
- Being a learner (correct)
- Being a message deliverer
- Being an emotional problem-solver
- Being an authentic communicator
What should you do first when connecting with a patient emotionally?
What should you do first when connecting with a patient emotionally?
- Problem-solve together
- Assume their feelings
- Acknowledge their feelings (correct)
- Listen to the words they say
Why is it important to interrupt the flow of communication during a hearing test?
Why is it important to interrupt the flow of communication during a hearing test?
- To complete the hearing test quickly
- To ask a thoughtful question
- To transition to the case history
- To explore the emotional consequences of HL (correct)
What is the purpose of asking a thoughtful question about how the patient is feeling during a hearing test?
What is the purpose of asking a thoughtful question about how the patient is feeling during a hearing test?
What must be addressed before the message of improved communication can be embraced?
What must be addressed before the message of improved communication can be embraced?
Shifting to a LEARNER stance means becoming a message deliverer.
Shifting to a LEARNER stance means becoming a message deliverer.
Listening to the feelings behind the words is important when emotionally connecting with a patient.
Listening to the feelings behind the words is important when emotionally connecting with a patient.
Establishing a flow of communication from patient to you is not necessary during a hearing test.
Establishing a flow of communication from patient to you is not necessary during a hearing test.
Asking the patient a thoughtful question about how they are feeling helps explore the emotional consequences of HL.
Asking the patient a thoughtful question about how they are feeling helps explore the emotional consequences of HL.
Improved communication can be embraced without addressing the patient's emotional needs.
Improved communication can be embraced without addressing the patient's emotional needs.
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