10 Questions
Which stance should you shift to when managing challenging situations?
Being a learner
What should you do first when connecting with a patient emotionally?
Acknowledge their feelings
Why is it important to interrupt the flow of communication during a hearing test?
To explore the emotional consequences of HL
What is the purpose of asking a thoughtful question about how the patient is feeling during a hearing test?
To explore the emotional consequences of HL
What must be addressed before the message of improved communication can be embraced?
The patient's emotional needs
Shifting to a LEARNER stance means becoming a message deliverer.
False
Listening to the feelings behind the words is important when emotionally connecting with a patient.
True
Establishing a flow of communication from patient to you is not necessary during a hearing test.
False
Asking the patient a thoughtful question about how they are feeling helps explore the emotional consequences of HL.
True
Improved communication can be embraced without addressing the patient's emotional needs.
False
Discover five practical pointers to help you improve your management skills in challenging situations. Learn how to shift to a learner stance and prioritize understanding the emotional needs of others. Embrace improved communication by being authentic and engaging with those around you.
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