Mastering Foreign Language Telephone Etiquette
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Questions and Answers

Which button should you push to add the caller to the line?

  • Flash
  • Tap
  • Transfer
  • Link (correct)

    • What number should you press after pressing the feature button and star button?

  • 3 (correct)
  • 2
  • 1
  • 4

    • What should you do if the Link button is not labeled?

  • Press the flash button
  • Press the tap button
  • Press the transfer button
  • Choose a key and label it LINK (correct)

    • What is the purpose of Operations Order No. 4?

    <p>To revise the procedures for answering foreign language telephone calls</p> Signup and view all the answers

    What is the responsibility of officers regarding foreign language telephone calls, according to the text?

    <p>To handle such calls appropriately</p> Signup and view all the answers

    What is the revised procedure for officers when answering foreign language telephone calls, according to the text?

    <p>To remain on the line after successfully connecting the caller to Communications Division</p> Signup and view all the answers

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