Podcast
Questions and Answers
Who approved the Telephone Use Standard Operating Guidelines?
Who approved the Telephone Use Standard Operating Guidelines?
- Fire Chief Alan Wax (correct)
- Department Head
- Village Administrator
- NIMS Compliance Officer
What is the primary purpose of using cameras on Department cellular phones?
What is the primary purpose of using cameras on Department cellular phones?
- To take selfies with colleagues
- To capture memories of emergency scenes
- To document an incident or in the course of official Department business (correct)
- To record personal activities while on-duty
What type of phones are to be used exclusively for communications related to emergencies or Fire Department Administration?
What type of phones are to be used exclusively for communications related to emergencies or Fire Department Administration?
- Business telephones with outside lines
- Personal owned cellular phones
- All Department cellular phones (correct)
- Department assigned staff/divisional phones
When can personnel use their personal cellular phones to make or receive a call?
When can personnel use their personal cellular phones to make or receive a call?
What is the term used to describe all electronic devices capable of receiving or sending phone calls, text messages, and or emails?
What is the term used to describe all electronic devices capable of receiving or sending phone calls, text messages, and or emails?
What is prohibited while on-duty and in attendance as a member of the Fire Department at emergency scenes?
What is prohibited while on-duty and in attendance as a member of the Fire Department at emergency scenes?
What is the re-evaluation date of the Telephone Use Standard Operating Guidelines?
What is the re-evaluation date of the Telephone Use Standard Operating Guidelines?
What type of phones are found in the stations with outside lines?
What type of phones are found in the stations with outside lines?
Who is responsible for authorizing personnel to photograph emergency scenes?
Who is responsible for authorizing personnel to photograph emergency scenes?
What is the purpose of collecting electronic media at an emergency scene?
What is the purpose of collecting electronic media at an emergency scene?
What is the primary purpose of limiting employee contact during working hours with family members and other personal activities?
What is the primary purpose of limiting employee contact during working hours with family members and other personal activities?
What is the rule regarding cell phone use in a school zone?
What is the rule regarding cell phone use in a school zone?
What is the maximum length of time allowed for incoming non-Fire Department business calls at the fire stations?
What is the maximum length of time allowed for incoming non-Fire Department business calls at the fire stations?
Who is responsible for monitoring the use of business telephones at a station?
Who is responsible for monitoring the use of business telephones at a station?
What is prohibited for all Illinois drivers?
What is prohibited for all Illinois drivers?
How should incoming calls to the fire stations be answered?
How should incoming calls to the fire stations be answered?
What is the primary responsibility of personnel assigned to the apparatus with a Department cellular phone?
What is the primary responsibility of personnel assigned to the apparatus with a Department cellular phone?
Who must grant prior approval before sharing photos and videos taken on the Illinois Tollway?
Who must grant prior approval before sharing photos and videos taken on the Illinois Tollway?
What type of records are messages and information created through the Department's cellular phone system considered?
What type of records are messages and information created through the Department's cellular phone system considered?
What is the rule regarding photographing emergency scenes on the Illinois Tollway?
What is the rule regarding photographing emergency scenes on the Illinois Tollway?
Why is the use of telephones found in the stations considered a privilege?
Why is the use of telephones found in the stations considered a privilege?
What is permitted while driving in Illinois?
What is permitted while driving in Illinois?
What is the consequence of creating, sending, receiving, accessing, or storing information through the Department's cellular phone system?
What is the consequence of creating, sending, receiving, accessing, or storing information through the Department's cellular phone system?
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Study Notes
Telephone Use Guidelines
- The Hoffman Estates Fire Department's telephone use policy is categorized under Administrative – 018 and is effective as of September 1, 2023.
- The policy establishes criteria and guidelines for proper use of Department and personal telephones.
Department Cellular Phones
- Department cellular phones are to be used exclusively for emergency or Fire Department Administration communications.
- Cameras on Department cellular phones can only be used to document incidents or for official Department business.
- Department cellular phones are the property of the Village and all information and messages created, sent, received, accessed, or stored through this system constitute official Village records.
- Personnel are responsible for the appropriate use of Department cellular phones and must not engage in personal cell phone conversations or text messaging during firefighting activities, emergency operations, patient care, patient transport, or on the scene of any emergency call.
Personal Cellular Phones
- Personnel are not allowed to use personal cellular phones to photograph, document, or record emergency scenes or incidents while on-duty.
- Personal cellular phone use during working hours must be limited to essential and emergency matters, and shall be of short duration.
Business Telephones with Outside Lines
- All incoming calls of a non-Fire Department business nature are to be limited to a maximum length of five minutes.
- All incoming calls to fire stations must be answered by giving the station number, rank, and last name of the person answering the phone.
- All outgoing calls are to be of a Fire Department business nature, and the use of telephones found in stations is a privilege and not to be used as a "free phone".
Responsibilities
- Company Officers or Acting Officers assigned to the station are responsible for monitoring the appropriate use of business telephones with outside lines.
- Personnel must not engage in unsafe work situations due to cell phone use, and must comply with Illinois laws banning the use of hand-held devices while driving.
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