Hoffman Estates Fire Department Telephone Use SOG

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Questions and Answers

Who approved the Telephone Use Standard Operating Guidelines?

Fire Chief Alan Wax (correct)

Department Head

Village Administrator

NIMS Compliance Officer

What is the primary purpose of using cameras on Department cellular phones?

To take selfies with colleagues

To capture memories of emergency scenes

To document an incident or in the course of official Department business (correct)

To record personal activities while on-duty

What type of phones are to be used exclusively for communications related to emergencies or Fire Department Administration?

Business telephones with outside lines

Personal owned cellular phones

All Department cellular phones (correct)

Department assigned staff/divisional phones

When can personnel use their personal cellular phones to make or receive a call?

On occasion when needed Signup and view all the answers

What is the term used to describe all electronic devices capable of receiving or sending phone calls, text messages, and or emails?

Cell Phone Signup and view all the answers

What is prohibited while on-duty and in attendance as a member of the Fire Department at emergency scenes?

Using personal owned cellular phones to photograph or document scenes Signup and view all the answers

What is the re-evaluation date of the Telephone Use Standard Operating Guidelines?

January 1, 2024 Signup and view all the answers

What type of phones are found in the stations with outside lines?

Business telephones Signup and view all the answers

Who is responsible for authorizing personnel to photograph emergency scenes?

The Fire Chief Signup and view all the answers

What is the purpose of collecting electronic media at an emergency scene?

For internal investigation or training Signup and view all the answers

What is the primary purpose of limiting employee contact during working hours with family members and other personal activities?

To reduce distractions and ensure focus on work-related tasks Signup and view all the answers

What is the rule regarding cell phone use in a school zone?

All cell phone use is prohibited Signup and view all the answers

What is the maximum length of time allowed for incoming non-Fire Department business calls at the fire stations?

Five minutes Signup and view all the answers

Who is responsible for monitoring the use of business telephones at a station?

The Company Officer(s) or Acting Officer(s) Signup and view all the answers

What is prohibited for all Illinois drivers?

Texting Signup and view all the answers

How should incoming calls to the fire stations be answered?

With the station number, rank, and last name Signup and view all the answers

What is the primary responsibility of personnel assigned to the apparatus with a Department cellular phone?

To use the phone only for Fire Department business Signup and view all the answers

Who must grant prior approval before sharing photos and videos taken on the Illinois Tollway?

All of the above Signup and view all the answers

What type of records are messages and information created through the Department's cellular phone system considered?

Official Village records Signup and view all the answers

What is the rule regarding photographing emergency scenes on the Illinois Tollway?

Photos and videos are only for internal use Signup and view all the answers

Why is the use of telephones found in the stations considered a privilege?

Because they are not to be used as a 'free phone' Signup and view all the answers

What is permitted while driving in Illinois?

Using hands-free technology Signup and view all the answers

What is the consequence of creating, sending, receiving, accessing, or storing information through the Department's cellular phone system?

The information is subject to disclosure pursuant to the Freedom of Information Act (FOIA) and by subpoena Signup and view all the answers

Study Notes

Telephone Use Guidelines

The Hoffman Estates Fire Department's telephone use policy is categorized under Administrative – 018 and is effective as of September 1, 2023.
The policy establishes criteria and guidelines for proper use of Department and personal telephones.

Department Cellular Phones

Department cellular phones are to be used exclusively for emergency or Fire Department Administration communications.
Cameras on Department cellular phones can only be used to document incidents or for official Department business.
Department cellular phones are the property of the Village and all information and messages created, sent, received, accessed, or stored through this system constitute official Village records.
Personnel are responsible for the appropriate use of Department cellular phones and must not engage in personal cell phone conversations or text messaging during firefighting activities, emergency operations, patient care, patient transport, or on the scene of any emergency call.

Personal Cellular Phones

Personnel are not allowed to use personal cellular phones to photograph, document, or record emergency scenes or incidents while on-duty.
Personal cellular phone use during working hours must be limited to essential and emergency matters, and shall be of short duration.

Business Telephones with Outside Lines

All incoming calls of a non-Fire Department business nature are to be limited to a maximum length of five minutes.
All incoming calls to fire stations must be answered by giving the station number, rank, and last name of the person answering the phone.
All outgoing calls are to be of a Fire Department business nature, and the use of telephones found in stations is a privilege and not to be used as a "free phone".

Responsibilities

Company Officers or Acting Officers assigned to the station are responsible for monitoring the appropriate use of business telephones with outside lines.
Personnel must not engage in unsafe work situations due to cell phone use, and must comply with Illinois laws banning the use of hand-held devices while driving.

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Description

This quiz is based on the Standard Operating Guidelines of the Hoffman Estates Fire Department, specifically on telephone use. It covers the rules and procedures for using telephones in the fire department.