Mastering Effective Marketing Communications
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Questions and Answers

Which department does Dr. Osman Barghouth belong to?

  • Department of Logistics, Tourism and Services Management (correct)
  • Department of Business and Economics
  • Department of Effective Marketing Communications
  • Department of Marketing and Communications

What are the learning objectives of Chapter 1?

  • Outline the communication process and the steps in developing effective marketing communications (correct)
  • Discuss the changing communications landscape and the need for integrated marketing communications
  • List the five promotion mix tools for communicating customer value
  • All of the above

What is the role of the sender in the communication process?

  • The party receiving the message from another party
  • The party sending the message to another party (correct)
  • The set of symbols that the sender transmits
  • The process of putting thought into symbolic form

What is decoding in the communication process?

<p>The party receiving the message from another party (D)</p> Signup and view all the answers

What are the five promotion mix tools for communicating customer value?

<p>Advertising, public relations, personal selling, sales promotion, and direct marketing (B)</p> Signup and view all the answers

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