Podcast
Questions and Answers
Which step should be taken after introducing yourself and your job during a call?
Which step should be taken after introducing yourself and your job during a call?
- Ask for availability of time and PC (correct)
- Ask about the dealership's plan
- Pitch the services not planned to be used
- Set up inventory
What is the purpose of sharing screens during a call?
What is the purpose of sharing screens during a call?
- To pitch the services not planned to be used
- To set up the main service
- To make sure everything is double-checked
- To confirm the ticket (correct)
When should you pitch the services that the customer didn't plan on using?
When should you pitch the services that the customer didn't plan on using?
- Before asking for availability of time and PC
- Before confirming the ticket
- Before introducing yourself
- After setting up the main service (correct)
What role do questions play during a call?
What role do questions play during a call?
What should be done at the end of each call?
What should be done at the end of each call?
Which step should be taken before introducing yourself and your job during a call?
Which step should be taken before introducing yourself and your job during a call?
What is the purpose of setting up the main service during a call?
What is the purpose of setting up the main service during a call?
What is the importance of asking questions during a call?
What is the importance of asking questions during a call?
When should you pitch the services that the customer didn't plan on using?
When should you pitch the services that the customer didn't plan on using?
What should be done at the end of each call?
What should be done at the end of each call?
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