Mastering Dealership Calls
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Questions and Answers

Which step should be taken after introducing yourself and your job during a call?

  • Ask for availability of time and PC (correct)
  • Ask about the dealership's plan
  • Pitch the services not planned to be used
  • Set up inventory

What is the purpose of sharing screens during a call?

  • To pitch the services not planned to be used
  • To set up the main service
  • To make sure everything is double-checked
  • To confirm the ticket (correct)

When should you pitch the services that the customer didn't plan on using?

  • Before asking for availability of time and PC
  • Before confirming the ticket
  • Before introducing yourself
  • After setting up the main service (correct)

What role do questions play during a call?

<p>They make the steps of the call come together (A)</p> Signup and view all the answers

What should be done at the end of each call?

<p>Double-check everything (C)</p> Signup and view all the answers

Which step should be taken before introducing yourself and your job during a call?

<p>Ask for availability of time and PC (C)</p> Signup and view all the answers

What is the purpose of setting up the main service during a call?

<p>To move to the other services offered on the account (B)</p> Signup and view all the answers

What is the importance of asking questions during a call?

<p>To get as much information as possible before the call (C)</p> Signup and view all the answers

When should you pitch the services that the customer didn't plan on using?

<p>After setting up the main service (A)</p> Signup and view all the answers

What should be done at the end of each call?

<p>Go over all the tickets sent (B)</p> Signup and view all the answers

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