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Mastering Dealership Calls

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Questions and Answers

Which step should be taken after introducing yourself and your job during a call?

Ask for availability of time and PC (correct)

Ask about the dealership's plan

Pitch the services not planned to be used

Set up inventory

What is the purpose of sharing screens during a call?

To pitch the services not planned to be used

To set up the main service

To make sure everything is double-checked

To confirm the ticket (correct)

When should you pitch the services that the customer didn't plan on using?

Before asking for availability of time and PC

Before confirming the ticket

Before introducing yourself

After setting up the main service (correct)

What role do questions play during a call?

They make the steps of the call come together (A) Signup and view all the answers

What should be done at the end of each call?

Double-check everything (C) Signup and view all the answers

Which step should be taken before introducing yourself and your job during a call?

Ask for availability of time and PC (C) Signup and view all the answers

What is the purpose of setting up the main service during a call?

To move to the other services offered on the account (B) Signup and view all the answers

What is the importance of asking questions during a call?

To get as much information as possible before the call (C) Signup and view all the answers

Mastering Dealership Calls

Choose a study mode

Podcast

Questions and Answers

Which step should be taken after introducing yourself and your job during a call?

What is the purpose of sharing screens during a call?

When should you pitch the services that the customer didn't plan on using?

What role do questions play during a call?

What should be done at the end of each call?

Which step should be taken before introducing yourself and your job during a call?

What is the purpose of setting up the main service during a call?

What is the importance of asking questions during a call?

When should you pitch the services that the customer didn't plan on using?

What should be done at the end of each call?

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