Mastering Customer Service

Respond professionally, not personally; deal with the customer’s emotions; and deal with the problem. (correct)

Ignore the customer and hope the situation resolves itself.

Inform the customer about his misbehavior and ask him to be polite.

Show the customer who is in charge of the situation and assure him you can solve the problem.

Listen, argue about his problem, and make promises.

Ignore the complaint and hope it goes away.

Listen, apologize, fix the problem, follow up. (correct)

Listen, offer a seat, ask what he wants, then let them wait.

Have some staff regularly refill stocks and condiments. (correct)

Don't worry about maintaining stocks and condiments.

Be calm; your staff will get stocks and condiments from the main storage area.

Keep full stocks and condiments that will last for the whole shift.

<p>Respond in a calm and professional manner, addressing their emotions and the problem.</p> Signup and view all the answers

<p>Follow up with the customer to ensure their satisfaction.</p> Signup and view all the answers