5 Questions
Which of the following is the recommended approach for handling unfriendly customers?
Respond professionally, not personally; deal with the customer’s emotions; and deal with the problem.
How should you handle a customer complaint?
Listen, apologize, fix the problem, follow up.
What is the recommended method for maintaining stocks and condiments in the front counter?
Have some staff regularly refill stocks and condiments.
How should you respond to unfriendly customers?
Respond in a calm and professional manner, addressing their emotions and the problem.
What should you do after fixing a customer's problem?
Follow up with the customer to ensure their satisfaction.
Learn effective strategies for handling unfriendly customers in this situational quiz. Test your skills and choose the best approach to deal with challenging situations. Discover the key to responding professionally, managing emotions, and resolving problems to ensure customer satisfaction.
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