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Questions and Answers
Which one of the following is a key skill for customer service agents?
Which one of the following is a key skill for customer service agents?
- Problem-solving skills (correct)
- Sales experience
- Marketing knowledge
- Technical expertise
What is the primary goal of customer service agents?
What is the primary goal of customer service agents?
- To upsell products
- To make sales
- To promote the company's brand
- To handle complaints (correct)
Which of the following is an important quality for customer service agents to possess?
Which of the following is an important quality for customer service agents to possess?
- Marketing expertise
- Selling skills
- Patience (correct)
- Technical knowledge
