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Mastering Customer Service
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Mastering Customer Service

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Questions and Answers

Which one of the following is a key skill for customer service agents?

  • Problem-solving skills (correct)
  • Sales experience
  • Marketing knowledge
  • Technical expertise

    • What is the primary goal of customer service agents?

  • To upsell products
  • To make sales
  • To promote the company's brand
  • To handle complaints (correct)

    • Which of the following is an important quality for customer service agents to possess?

  • Marketing expertise
  • Selling skills
  • Patience (correct)
  • Technical knowledge

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