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Mastering Customer Service

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Questions and Answers

Which one of the following is a key skill for customer service agents?

Problem-solving skills (correct)

Sales experience

Marketing knowledge

Technical expertise

What is the primary goal of customer service agents?

To upsell products

To make sales

To promote the company's brand

To handle complaints (correct)

Which of the following is an important quality for customer service agents to possess?

Marketing expertise

Selling skills

Patience (correct)

Technical knowledge

Mastering Customer Service

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Podcast

Questions and Answers

Which one of the following is a key skill for customer service agents?

What is the primary goal of customer service agents?

Which of the following is an important quality for customer service agents to possess?

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