6 Questions
Which technique did the employee use to make the customer feel welcome?
Offering a warm greeting
What did the employee do well during the interaction?
Remembered the customer's name from a previous visit
Which type of communication can these rapport-building techniques be adapted to?
All of the above
What is one technique for building rapport with customers?
Delivering a warm greeting
What does research show about customers knowing your name?
Customers are more likely to give a favorable survey rating
What is the final piece of advice for building rapport with customers?
Be yourself
Discover and enhance your skills in building rapport with customers through this interactive quiz. Learn proven techniques and identify new strategies to establish a strong connection and improve customer relationships.
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