6 Questions
Which of the following is a key factor in fostering a sense of rapport over email?
Conveying empathy and using personal pronouns
What is the recommended tone for writing an email to a customer?
Casual and conversational
What did the email mentioned in the text achieve through its personal and empathetic tone?
It made the customer feel valued
Which of the following is NOT a tip for creating rapport in customer emails?
Make your emails read like formal business letters.
What is the purpose of using personal pronouns in customer emails?
To create a sense of rapport.
Why is empathy important in customer emails?
To convey empathy.
Learn how to create rapport in customer emails and avoid misunderstandings. Enhance your customer service skills by understanding the importance of tone and communication in written interactions.
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