Mastering Rapport and Tone in Customer Emails

Being concise and avoiding personal pronouns

Using formal language and being concise

Conveying empathy and using personal pronouns (correct)

Using formal language and avoiding personal pronouns

Friendly and humorous

Formal and professional

Serious and authoritative

Casual and conversational (correct)

It made the customer feel indifferent

It made the customer feel valued (correct)

It made the customer feel confused

It made the customer feel annoyed

<p>Make your emails read like formal business letters.</p> Signup and view all the answers

<p>To create a sense of rapport.</p> Signup and view all the answers

<p>To convey empathy.</p> Signup and view all the answers