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Questions and Answers
Which of the following is a key factor in fostering a sense of rapport over email?
Which of the following is a key factor in fostering a sense of rapport over email?
- Being concise and avoiding personal pronouns
- Using formal language and being concise
- Conveying empathy and using personal pronouns (correct)
- Using formal language and avoiding personal pronouns
What is the recommended tone for writing an email to a customer?
What is the recommended tone for writing an email to a customer?
- Friendly and humorous
- Formal and professional
- Serious and authoritative
- Casual and conversational (correct)
What did the email mentioned in the text achieve through its personal and empathetic tone?
What did the email mentioned in the text achieve through its personal and empathetic tone?
- It made the customer feel indifferent
- It made the customer feel valued (correct)
- It made the customer feel confused
- It made the customer feel annoyed
Which of the following is NOT a tip for creating rapport in customer emails?
Which of the following is NOT a tip for creating rapport in customer emails?
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What is the purpose of using personal pronouns in customer emails?
What is the purpose of using personal pronouns in customer emails?
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Why is empathy important in customer emails?
Why is empathy important in customer emails?
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