Podcast
Questions and Answers
Which question might a retail store employee ask a customer?
Which question might a retail store employee ask a customer?
- Are you here on your lunch break?
- How is everything else working?
- What are you shopping for today? (correct)
- How are you today?
What lesson did the author learn from their experience in the clothing store?
What lesson did the author learn from their experience in the clothing store?
- To use sincere questions to build rapport with customers
- To greet every customer with a hello
- To always ask customers about their day
- To make sure to care about the answer when asking a customer a question (correct)
What is the purpose of asking customers questions in various work settings?
What is the purpose of asking customers questions in various work settings?
- To prompt customers to think of any other questions they might have
- To build rapport with customers (correct)
- To save time for customers
- To direct customers to the appropriate department
Which technique does the author use to start conversations with customers?
Which technique does the author use to start conversations with customers?
What are some benefits of starting a conversation with customers?
What are some benefits of starting a conversation with customers?
What type of questions should be avoided when starting a conversation with a customer?
What type of questions should be avoided when starting a conversation with a customer?
Which of the following is one of the key components of building a rapport with customers?
Which of the following is one of the key components of building a rapport with customers?
What is one of the most effective techniques for enhancing likability when serving customers in person?
What is one of the most effective techniques for enhancing likability when serving customers in person?
What did the employee do differently in the positive scenes to convey positive tone and body language?
What did the employee do differently in the positive scenes to convey positive tone and body language?
Which of the following is a non-verbal greeting that can be used when a customer approaches the 10-foot circle?
Which of the following is a non-verbal greeting that can be used when a customer approaches the 10-foot circle?
When might using positive tone and body language require extra effort?
When might using positive tone and body language require extra effort?
Where is the 10 and five rule often used?
Where is the 10 and five rule often used?
Which of the following is an example of positive body language when interacting with customers?
Which of the following is an example of positive body language when interacting with customers?
In what situations might displaying positive tone and body language require extra effort?
In what situations might displaying positive tone and body language require extra effort?
What is the purpose of the 10 and five rule?
What is the purpose of the 10 and five rule?
Which of the following is NOT mentioned as a way to enhance likability when serving customers in person?
Which of the following is NOT mentioned as a way to enhance likability when serving customers in person?
What does the text suggest is more important than what you say when it comes to building rapport with customers?
What does the text suggest is more important than what you say when it comes to building rapport with customers?
What did the text advise about using a positive tone of voice?
What did the text advise about using a positive tone of voice?
