Podcast
Questions and Answers
What kind of language should be avoided during tough situations with customers?
What kind of language should be avoided during tough situations with customers?
Inflammatory comments, criticism, offensive language, insensitive language, negative responses, and inflexible demands should be avoided.
How can positive communication help during tough situations?
How can positive communication help during tough situations?
Positive communication keeps everyone relaxed and maintains objectivity. Positive interactions prevent the situation from deteriorating and counteract hostility.
What should be the attitude of communicators during tough situations with customers?
What should be the attitude of communicators during tough situations with customers?
Communicators should always be professional, regardless of personal feelings.
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Study Notes
- Good communicators choose their words carefully in tough situations with customers.
- Inflammatory comments, criticism, offensive language, insensitive language, negative responses, and inflexible demands should be avoided.
- Positive communication keeps everyone relaxed and maintains objectivity.
- Positive interactions prevent the situation from deteriorating and counteract hostility.
- Always be professional, regardless of personal feelings.
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