10 Questions
Which step should be taken if the member's contact information needs to be updated?
Confirm new contact information and make sure the deal has been updated
What should be included in the email when reaching out to the member?
All of the above
When should the client team be escalated to?
If unable to contact after 3 attempts
What should be done if able to contact the merchant?
Follow up with member and close ticket
What should be done if the member is trying to make a reservation?
Include desired dates and room type in the email
What should be done if the merchant advises that contact information should be different?
Confirm new contact information and make sure the deal has been updated
When should the expectations with the member be reset?
If still within expectation set by frontline
What should be done if the member's contact information is confirmed to be valid?
Escalate to client team
What should be done if unable to contact the member after 3 attempts?
Move to step 6
What should be done if able to contact the member?
Follow up with member with outcome
Learn how to escalate a legal issue regarding a merchant's refusal to honor base value or failure to respond within the designated timeframe. This quiz provides a template for sending a not honoring base value email through Salesforce or My Tickets, including specific email recipients and ticket number inclusion.
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