Mastering Legal Escalation
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Questions and Answers

Which step should be taken if the member's contact information needs to be updated?

  • Move to step 6
  • Confirm new contact information and make sure the deal has been updated (correct)
  • Reset expectations with member
  • Escalate to client team

What should be included in the email when reaching out to the member?

  • Desired dates and room type
  • Member's phone number and email address
  • Details regarding member's request
  • All of the above (correct)

When should the client team be escalated to?

  • If contact information needs to be updated
  • After confirming new contact information
  • After reaching out to the member
  • If unable to contact after 3 attempts (correct)

What should be done if able to contact the merchant?

<p>Follow up with member and close ticket (B)</p> Signup and view all the answers

What should be done if the member is trying to make a reservation?

<p>Include desired dates and room type in the email (B)</p> Signup and view all the answers

What should be done if the merchant advises that contact information should be different?

<p>Confirm new contact information and make sure the deal has been updated (B)</p> Signup and view all the answers

When should the expectations with the member be reset?

<p>If still within expectation set by frontline (D)</p> Signup and view all the answers

What should be done if the member's contact information is confirmed to be valid?

<p>Escalate to client team (B)</p> Signup and view all the answers

What should be done if unable to contact the member after 3 attempts?

<p>Move to step 6 (D)</p> Signup and view all the answers

What should be done if able to contact the member?

<p>Follow up with member with outcome (B)</p> Signup and view all the answers

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