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Questions and Answers
Which step should be taken if the member's contact information needs to be updated?
Which step should be taken if the member's contact information needs to be updated?
- Move to step 6
- Confirm new contact information and make sure the deal has been updated (correct)
- Reset expectations with member
- Escalate to client team
What should be included in the email when reaching out to the member?
What should be included in the email when reaching out to the member?
- Desired dates and room type
- Member's phone number and email address
- Details regarding member's request
- All of the above (correct)
When should the client team be escalated to?
When should the client team be escalated to?
- If contact information needs to be updated
- After confirming new contact information
- After reaching out to the member
- If unable to contact after 3 attempts (correct)
What should be done if able to contact the merchant?
What should be done if able to contact the merchant?
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What should be done if the member is trying to make a reservation?
What should be done if the member is trying to make a reservation?
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What should be done if the merchant advises that contact information should be different?
What should be done if the merchant advises that contact information should be different?
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When should the expectations with the member be reset?
When should the expectations with the member be reset?
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What should be done if the member's contact information is confirmed to be valid?
What should be done if the member's contact information is confirmed to be valid?
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What should be done if unable to contact the member after 3 attempts?
What should be done if unable to contact the member after 3 attempts?
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What should be done if able to contact the member?
What should be done if able to contact the member?
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