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Questions and Answers
What are the 4C's of the CRM process?
What are the 4C's of the CRM process?
- Customer, Coordination, Configuration, Contact
- Customer, Collaboration, Customization, Communications (correct)
- Client, Cooperation, Customization, Connection
- Consumer, Collaboration, Customization, Communication
What is the primary focus of the 4C's of the CRM process?
What is the primary focus of the 4C's of the CRM process?
- Cost-cutting and efficiency
- Competitor analysis
- Customer-centricity and relationship management (correct)
- Product development
How can organizations benefit from implementing the 4C's of the CRM process?
How can organizations benefit from implementing the 4C's of the CRM process?
- By focusing solely on internal processes
- By ignoring the competitive landscape
- By developing successful CRM strategies and maintaining strong customer relationships (correct)
- By reducing operational costs
What does the 4C's of the CRM process emphasize?
What does the 4C's of the CRM process emphasize?
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