Mastering Professional Conversation Closures
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Questions and Answers

Which characteristic is important for virtual assistants to practice in order to be productive while working from home?

  • Independence
  • Flexibility
  • Self-discipline (correct)
  • Productivity

What can distract virtual assistants while working from home?

  • Pets
  • Interruptions from family and friends (correct)
  • Listening to music
  • Watching TV

What is the responsibility of virtual assistants towards their clients?

  • Showing up for work
  • Doing housework
  • Doing the right thing by the client (correct)
  • Running errands

Which of the following is NOT a reason why being organized is important when using the CRM?

<p>It helps you find good videos on YouTube. (A)</p> Signup and view all the answers

What will happen if you get sloppy with the CRM?

<p>You will lose your job. (C)</p> Signup and view all the answers

What should you do if your client already has everything organized in the CRM?

<p>Explore and learn where everything is. (B)</p> Signup and view all the answers

Which of the following is NOT a characteristic of being coachable?

<p>Taking constructive criticism personally (D)</p> Signup and view all the answers

What is the importance of responsiveness in a remote work setting?

<p>It helps build a good relationship with clients (B)</p> Signup and view all the answers

Why is it important to acknowledge every message from a client?

<p>To avoid confusion and frustration (A)</p> Signup and view all the answers

What should you do if you don't know the answer to a client's question or the work is not done?

<p>Acknowledge the message and tell them you will get back to them (B)</p> Signup and view all the answers

What is the importance of properly closing every chat or conversation with a client?

<p>To show attention to detail and quality work (B)</p> Signup and view all the answers

What is the consequence of a VA not paying attention to what the client wants done and how?

<p>The client will lose trust in the VA (B)</p> Signup and view all the answers

What should a VA do if they are unable to complete a task and cannot contact the client immediately?

<p>Continue attempting to find a solution independently (B)</p> Signup and view all the answers

Why do clients hire VAs who are organized?

<p>To handle their own mess (B)</p> Signup and view all the answers

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