Mastering Call Opening and Branded Public Partnerships
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Questions and Answers

Which of the following is NOT part of the call opening process in the example?

  • Branded Public Partnerships (correct)
  • Recording the call
  • Obtaining caller's full name
  • Providing first name

    • What does the caller do after completing the program and HIPAA verification?

  • Inform the caller that the call is being recorded
  • Proceed to speak with the consumer or participant (correct)
  • Identify the caller by providing their first name
  • Use a specific opening script

    • Which specific information is mentioned in the FL Welcome Call Script example?

  • The caller's first and last name
  • The caller's case manager's name (correct)
  • The caller's referral source
  • The caller's reason for calling

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