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Questions and Answers
Which of the following is NOT part of the call opening process in the example?
Which of the following is NOT part of the call opening process in the example?
- Branded Public Partnerships (correct)
- Recording the call
- Obtaining caller's full name
- Providing first name
What does the caller do after completing the program and HIPAA verification?
What does the caller do after completing the program and HIPAA verification?
- Inform the caller that the call is being recorded
- Proceed to speak with the consumer or participant (correct)
- Identify the caller by providing their first name
- Use a specific opening script
Which specific information is mentioned in the FL Welcome Call Script example?
Which specific information is mentioned in the FL Welcome Call Script example?
- The caller's first and last name
- The caller's case manager's name (correct)
- The caller's referral source
- The caller's reason for calling
