3 Questions
Which of the following is NOT part of the call opening process in the example?
Branded Public Partnerships
What does the caller do after completing the program and HIPAA verification?
Proceed to speak with the consumer or participant
Which specific information is mentioned in the FL Welcome Call Script example?
The caller's case manager's name
Test your knowledge on call opening and branded public partnerships with this quiz. Learn about the importance of identifying oneself, obtaining caller's information, and applying the right approach in both inbound and follow-up calls.
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