7 Questions
Which of the following best describes an event in a business process?
Something that happens atomically with no duration
What is the difference between a task and an activity in a business process?
A task is a fine-grained unit of work, while an activity can be fine-grained or coarse-grained
What is a decision point in a business process?
A point in time when a decision is made that affects the way the process is executed
Which of the following is NOT considered an actor in a process?
Physical objects
What type of actors are those who operate inside the organization where the process is executed?
Internal actors
What is the term used to describe the outcome of a process that delivers value to the actors involved?
Positive outcome
In a process for selling a house, who are the customers?
Buyer and seller
Study Notes
Business Process Concepts
- An event in a business process refers to an occurrence that triggers the process or a significant change in the process.
Task vs. Activity
- A task is a specific, well-defined piece of work that needs to be accomplished, whereas an activity is a broader process that may consist of multiple tasks.
Decision Point
- A decision point in a business process is a point where a choice needs to be made, and the outcome determines the next step in the process.
Actors in a Process
- An actor in a process is an individual or entity that performs a role in the process.
- Internal actors are those who operate inside the organization where the process is executed.
- External actors are those who operate outside the organization.
- A customer is NOT considered an actor in a process, as they are the recipients of the outcome of the process.
Process Outcome
- The term used to describe the outcome of a process that delivers value to the actors involved is "result".
Example: Selling a House
- In a process for selling a house, the customers are the buyers.
Test your knowledge on the ingredients of a business process with this quiz! Learn about events and activities that make up a business process and how they are interconnected.
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