Mastering Business Communication

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Questions and Answers

Which of the following is NOT a form of business communication?

  • Written communication
  • Personal communication (correct)
  • Non-verbal communication
  • Verbal communication

What is the purpose of business communication?

  • To achieve personal goals
  • To entertain customers
  • To promote individual achievements
  • To share information between employees (correct)

What does the term 'barriers' refer to in the context of business communication?

  • Language barriers between employees
  • Financial constraints in communication
  • Challenges in understanding the information sent (correct)
  • Physical obstacles in the workplace

Which of the following is an example of external business communication?

<p>Communication with customers (B)</p>
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What does the word 'communication' mean in Latin?

<p>Common (D)</p>
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What are the different formats of business communication?

<p>The different formats of business communication include written and verbal formats.</p>
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What is the importance of effective business communication?

<p>Effective business communication is important as it helps a company achieve its goals and operate successfully in the business world.</p>
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What are the two categories of business communication?

<p>The two categories of business communication are internal communication (employee-to-employee) and external communication (business-to-business or business-to-consumer).</p>
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What are some examples of non-verbal communication methods in business?

<p>Some examples of non-verbal communication methods in business include body language, facial expressions, and gestures.</p>
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What are the potential barriers to effective communication in a business?

<p>Potential barriers to effective communication in a business include language barriers, cultural differences, and physical distance.</p>
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