Podcast Beta
Questions and Answers
What information did the customer provide to locate and verify the old account?
phone number, email, and login name
What can be done once the new account with the same email and phone number has been located?
resetting the password and requesting the username
What did the customer forget about the new account?
login information
What was the outcome after the customer requested their username and reset the password for the new account?
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What did the customer confirm about both accounts?
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