Marketing Strategy Execution and Evaluation

Study Flashcards Play Quiz

Questions and Answers

What is the primary focus of the execution stage of the marketing process?

Translating strategy into action by implementing marketing tactics

What is the primary purpose of marketing evaluation?

To assess the effectiveness of marketing efforts

What is the primary role of marketing in creating value for customers?

To understand customer needs and deliver value

How does marketing contribute to creating value for employees?

Through internal marketing efforts aimed at aligning employees with the organization's goals Signup and view all the answers

What is the primary benefit of delivering value to customers?

Building long-term relationships and driving loyalty Signup and view all the answers

What is the primary role of marketing in creating value for shareholders?

To contribute to revenue growth and enhance brand equity Signup and view all the answers

What is the broader goal of marketing beyond just creating value for customers?

To create value for a wide range of stakeholders Signup and view all the answers

What is the ultimate goal of marketing evaluation?

To determine the effectiveness of marketing efforts Signup and view all the answers

What can effective marketing strategies lead to?

Improved financial performance and shareholder returns Signup and view all the answers

How can marketing positively impact communities?

By supporting local initiatives and engaging in CSR activities Signup and view all the answers

What is a global impact of marketing?

It can promote sustainability, diversity, and inclusion Signup and view all the answers

What does sustainable marketing practice involve?

Minimizing the environmental impact of business operations Signup and view all the answers

How is marketing viewed in traditional marketing?

As a set of tactics and strategies aimed at promoting products or services Signup and view all the answers

What is the focus of digital marketing?

Leveraging technology to create and co-create value in innovative ways Signup and view all the answers

What is a shift in marketing in terms of organization?

From tactics/strategy to process/culture Signup and view all the answers

What does marketing encompass according to digital marketing?

A wide range of strategies, including social media marketing, content marketing, SEO, email marketing, and more Signup and view all the answers

What is the primary goal of service marketing?

To deliver exceptional service and create memorable experiences Signup and view all the answers

What is the primary focus of transformative marketing?

Long-term impact of business activities on society and the environment Signup and view all the answers

What is the perceived value of a product or service according to the trade-off view?

The evaluative judgment resulting from trade-offs between benefits and costs Signup and view all the answers

What is the primary benefit of businesses prioritizing understanding and delivering value to their customers?

Succeeded in today's competitive marketplace Signup and view all the answers

What is the focus of marketing in terms of customer experiences?

Understanding and fulfilling customer needs throughout their journey Signup and view all the answers

What is the primary goal of businesses that prioritize sustainable market orientation?

To consider the long-term impact of business activities on society and the environment Signup and view all the answers

What is the primary benefit of delivering exceptional service and creating memorable experiences?

Differentiation of the brand and building customer loyalty Signup and view all the answers

What is the trade-off view on value in terms of customer perception?

Value is the quality I get for the price I pay Signup and view all the answers

What is the main idea behind the statement 'Value is what I get for what I give'?

Value is a subjective evaluation of the benefits and costs of a product or service Signup and view all the answers

What is the core element of the consumption experience according to the experiential view on value?

Value Signup and view all the answers

According to Zeithaml, V.A. (1988), what is the primary factor that determines value?

Individual customer preferences Signup and view all the answers

What is the main characteristic of the individualistic view on value?

Value is subjective and varies from one individual to another Signup and view all the answers

What is the primary influence on value according to the contextual view on value?

Specific context in which consumption or interaction occurs Signup and view all the answers

What is the main characteristic of the perceived view on value?

Value is a cognitive evaluation of benefits and costs based on perceptions and beliefs Signup and view all the answers

What is the result of the evolutions in value thinking?

A deeper understanding of how value is perceived, experienced, and created in various contexts Signup and view all the answers

Who is the author of the paper 'Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence'?

Zeithaml, V.A. Signup and view all the answers

What is the key aspect of emotions in shaping perceived value?

They play a significant role in shaping how individuals perceive and evaluate value Signup and view all the answers

What is the characteristic of unidimensional value?

It has one dimension, typically focused on utilitarian aspects Signup and view all the answers

Where does individual value emerge?

In people's minds, independent of external interaction or influences Signup and view all the answers

What is the focus of the positivist paradigm in understanding customer value?

Understanding value from the customer's perspective using deductive logic Signup and view all the answers

What is a challenge in integrating and analyzing customer value research?

The research spans three different paradigms Signup and view all the answers

What is the characteristic of co-created value?

It emerges through interactions with other actors Signup and view all the answers

What is the scope of systemic value?

It involves various interrelated actors, such as customers, firms, and business partners Signup and view all the answers

What does the concept of value encompass?

Ideas such as the role of value in driving purchase decisions, fostering customer loyalty, or enhancing overall quality of life Signup and view all the answers

Study Notes

Marketing Process

Marketing process involves four steps: situation analysis, marketing strategy, execution, and marketing evaluation
Situation analysis involves understanding the market, competitors, and customers
Marketing strategy involves setting marketing objectives, targeting, positioning, and allocating resources
Execution involves translating the strategy into action by implementing marketing tactics and initiatives

Marketing Evaluation

Marketing evaluation involves assessing the effectiveness of marketing efforts in achieving predetermined objectives
It requires monitoring key performance indicators (KPIs), gathering feedback from customers, and analyzing results

Co-Creating Value

Marketing is not just about creating value for customers, but also for other stakeholders such as employees, shareholders, communities, and the environment
Co-creating value involves understanding customer needs, developing products and services that meet those needs, and delivering exceptional customer experiences
Marketing can contribute to co-creating value with employees, shareholders, communities, and the environment by aligning employees with organizational goals, driving revenue growth, supporting local initiatives, and promoting sustainability

Shifts in Marketing

Traditional marketing is shifting from tactics and strategy to process and culture
Digital marketing involves leveraging technology to create and co-create value in innovative ways
Service marketing focuses on understanding and fulfilling customer needs and desires throughout their journey
Transformative marketing involves considering the long-term impact of business activities on society, the environment, and future generations

Value as a Core Concept

Value is a core concept in marketing, and businesses that prioritize understanding and delivering value to customers are better positioned to succeed
There are different views on what value entails, including the perceived value, trade-off view, and experiential view
Value can be viewed as a trade-off between perceived benefits and costs, quality for the price, or whatever the customer wants in a product or service

Evolutions in Value Thinking

Evolutions in value thinking reflect a deeper understanding of how value is perceived, experienced, and created in various contexts
Value thinking has evolved from individualistic and perceived value to contextual, experienced, and co-created value
Value has multiple dimensions, including functional, emotional, social, and symbolic aspects
Value emerges in different ways, including individually, dyadically, and systemically
Integrating and analyzing customer value research poses challenges due to the complexity of the concept

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.