Marketing Research Process Overview

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Questions and Answers

What is an action standard?

  • A predetermined goal to be achieved in a research project.
  • A predesignation of some quantity of a measured attribute or characteristic that must be achieved for a research objective for a predetermined action to take place. (correct)
  • A specific value to be attained in a research objective.
  • A measure used to evaluate the success of a research project.

What is the purpose of a marketing research proposal?

  • To outline the research methodology and data collection plan.
  • To provide an overview of the marketing research project and its objectives.
  • To serve as a contract between the marketing researcher and the client.
  • All of the above. (correct)

Which of the following is NOT a Key Performance Indicator (KPI) for marketing?

  • Research methodology (correct)
  • Brand awareness
  • Sales growth
  • Customer acquisition cost

What does the term 'ITB' (Invitation to Bid) refer to?

<p>An invitation for marketing research suppliers to compete for a project. (C)</p> Signup and view all the answers

What is the relationship between a construct and a variable?

<p>Variables are specific and measurable elements of a construct. (B)</p> Signup and view all the answers

When is marketing research not needed?

<p>The information is already available (D)</p> Signup and view all the answers

What is the main goal of marketing research?

<p>Providing information to solve marketing problems (C)</p> Signup and view all the answers

What type of research attempts to discover causal relationships between variables?

<p>Causal studies (D)</p> Signup and view all the answers

When would it be a good idea to consider conducting a cost-benefit analysis for a market research project?

<p>When the costs outweigh the value of marketing research (D)</p> Signup and view all the answers

What is the research design used to collect information in an unstructured and informal manner?

<p>Exploratory research (B)</p> Signup and view all the answers

What is an example of a circumstance when it may be necessary to act immediately to remain competitive?

<p>A competitor has launched a new product (C)</p> Signup and view all the answers

What are the essential components needed for effective marketing research?

<p>Clearly defined research objectives and a well-defined research design (D)</p> Signup and view all the answers

Which of the following is NOT a reason why marketing research might not be the best solution?

<p>The marketing return on investment is high (B)</p> Signup and view all the answers

What is required for a questionnaire to effectively communicate with respondents?

<p>Clear and objective wording (A)</p> Signup and view all the answers

What is the primary characteristic of secondary data in marketing research?

<p>It is relatively easy to access. (C)</p> Signup and view all the answers

What does the sample plan in marketing research describe?

<p>How each sample element is drawn from the population (B)</p> Signup and view all the answers

What is the main purpose of validation in data collection?

<p>To minimize data collection errors (C)</p> Signup and view all the answers

Which step is considered the most important in the marketing research process?

<p>Defining the problem (D)</p> Signup and view all the answers

What term describes the companies that specialize in data collection for research?

<p>Field service firms (D)</p> Signup and view all the answers

What should be included in data analysis after entering data into computer files?

<p>Inspecting data for errors (D)</p> Signup and view all the answers

What is the final step in the marketing research process?

<p>Communicating the insights (A)</p> Signup and view all the answers

Why is it important to define the problem in the marketing research process?

<p>It guides the development of research objectives (C)</p> Signup and view all the answers

What step follows the definition of the problem in the marketing research process?

<p>Establish research objectives (B)</p> Signup and view all the answers

What is an action standard and why is it useful in marketing research?

<p>It serves as a benchmark for evaluating research outcomes (B)</p> Signup and view all the answers

Which step involves choosing the appropriate methods for gathering data?

<p>Determine methods of accessing data (C)</p> Signup and view all the answers

What does the marketing research proposal encompass?

<p>A detailed presentation of research objectives and methods (B)</p> Signup and view all the answers

Which of the following reflects a common pitfall in the marketing research process?

<p>Using all standard steps in every study (A)</p> Signup and view all the answers

What is the purpose of formulating research objectives?

<p>All of the above (D)</p> Signup and view all the answers

In the context of research objectives, what does 'unit of measurement' refer to?

<p>The scale or system used to measure the data, such as a Likert scale or a numerical rating. (D)</p> Signup and view all the answers

Which of the following is NOT a key element of a well-defined research objective?

<p>Clearly stating the research question or hypothesis. (A)</p> Signup and view all the answers

Why is it important to word research questions using the respondents' frame of reference?

<p>All of the above (D)</p> Signup and view all the answers

Which of the following is an example of a well-formulated research objective stated as a question?

<p>What are the benefits of donating blood, according to college students? (B)</p> Signup and view all the answers

In the context of research, what is a hypothesis?

<p>A prediction or assumption about the relationship between two or more variables. (C)</p> Signup and view all the answers

Why are hypotheses important in research?

<p>All of the above (D)</p> Signup and view all the answers

What is the difference between a research objective and a hypothesis?

<p>All of the above (D)</p> Signup and view all the answers

Flashcards

Marketing Research

The process of systematically gathering, recording, and analyzing data to address marketing problems or opportunities. It helps businesses make informed decisions based on data and insights.

Establish the Need for Marketing Research

The first step in the marketing research process. It involves determining whether there is a genuine need for research. This step helps to avoid unnecessary expenses and ensure that the research is worthwhile.

Define the Problem

This step focuses on clearly and precisely identifying the problem or opportunity that the marketing research aims to address. A well-defined problem sets the stage for effective research.

Research Objectives

These are specific, measurable, achievable, relevant, and time-bound statements that outline what the research aims to accomplish. Research objectives guide the research process and ensure that the gathered data will answer the key questions.

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Action Standard

This is a specific level of performance that the research aims to achieve. It's like a benchmark for success. A clear action standard helps determine if the research findings can be applied to take action.

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Marketing Research Proposal

A written document that outlines the proposed marketing research project. It's essentially a research plan that includes the research objectives, methodology, budget, and timeline.

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Construct

An abstract idea or concept built from related attitudes and behaviors.

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Variable

An element of a construct that can be measured. Variables help quantify abstract ideas.

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Key Performance Indicator (KPI)

A set of measurable values that track a specific marketing objective.

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What is the most crucial step in the Marketing Research Process?

The most important step in the Marketing Research Process, focusing on identifying and clearly outlining the challenge facing the business to guide decision-making.

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How should a questionnaire be worded?

An objective, unbiased, and clear wording to communicate effectively with respondents.

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What is a sample plan?

A plan detailing how to select sample elements from the total population, ensuring representativeness.

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What does 'collecting data' mean in marketing research?

The process of acquiring the necessary data for answering the research question.

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What is 'validation' in data collection?

A control measure to minimize errors and ensure data accuracy during the research process.

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What is a field service firm?

A specialized company that focuses on collecting data for research studies, ensuring efficient and reliable information gathering.

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What is the importance of communicating research findings?

The final and crucial step in the marketing research process, effectively communicating the research findings to the client.

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What is 'data analysis' in the context of marketing research?

The process of organizing, analyzing, and interpreting data to derive meaningful insights and conclusions.

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When is marketing research not needed?

You don't need to conduct marketing research if the information you need is already available from internal sources (like past studies, market intelligence system, or existing reports).

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When is marketing research not a good idea: timing?

Conducting marketing research might be pointless when the situation requires immediate action to stay competitive or if the product has reached the end of its lifecycle.

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When is marketing research not a good idea: cost?

Marketing research is unnecessary if the potential costs outweigh the value gained from the research. A cost-benefit analysis can help determine if research is worthwhile.

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What is the importance of a problem statement?

A clear problem statement is needed to guide marketing research. Define decision alternatives that help solve the problem.

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What are research objectives?

Research objectives are specific goals that researchers must achieve to address the problem. They define the information needed to provide the answers.

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What are the main research design types?

Exploratory research is less structured, gathering information in an informal way to understand the problem better. Descriptive research focuses on describing the phenomenon of interest in detail. Causal studies aim to identify what causes a specific event.

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What is the difference between primary and secondary information?

Primary information is collected specifically for the current research project. It is new and directly relevant to the problem. Secondary information is already available and collected for other purposes.

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Why is it important to consider if the information already exists before conducting research?

When making decisions, consider whether the information needed is readily available before embarking on a new research project. Existing data may be sufficient to solve the problem without extensive research.

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What information is needed?

They specify the type of information that needs to be gathered.

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From whom information is to be gathered

Research objectives clearly define from whom the information will be collected.

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Unit of measurement

They specify the unit of measurement used to gather information.

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Questions in respondents' frame of reference

Research objectives are worded as questions to understand the respondents' perspectives.

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Hypothesis

A statement that is assumed to be true to guide an investigation.

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Problem Statement

A clear and concise statement that outlines the problem the research aims to address.

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Study Notes

Marketing Research Process Overview

  • Marketing research is a systematic process.
  • The process isn't always linear; steps aren't always followed in order.
  • All research projects don't need all eleven steps.

Eleven Steps in the Marketing Research Process

  • Step 1: Establish the Need: Is there a real need for this research? Is the information already available or does the timing make this study unnecessary?
  • Step 2: Define the Problem: The need to make a decision requires alternatives.
  • Step 3: Establish Research Objectives: Specify what the researchers must do, to gather the necessary information to resolve the problem.
  • Step 4: Determine Research Design: Exploratory (unstructured/informal), Descriptive (describes the phenomena of interest), Causal (attempts to find cause and effect).
  • Step 5: Identify Information Types and Sources: Primary (collected specifically for the problem) and secondary (already available).
  • Step 6: Determine Methods of Accessing Data: Primary data is complex, secondary is relatively easy to access.
  • Step 7: Design Data Collection Forms: Questionnaires (objective and clear); Focus group guides; Observation forms. Software is available to aid in designing collection forms..
  • Step 8: Determine Sample Plan and Size: Samples are drawn from a larger population; Sample size is how many elements from a population form part of the sample.
  • Step 9: Collect Data: Researchers aim to minimize data errors via validation. Field service firms may be involved in the data collection.
  • Step 10: Analyze Data: Data analysis involves putting data in computer files, inspecting for errors, and running statistical tests (tabulations etc.).
  • Step 11: Communicate Insights: Effectively summarizing and communicating results in a report/presentation to the client.

Characteristics of a Problem

  • A problem requires a decision involving options.
  • Without alternatives, no decision, and thus no problem.

Steps in Defining a Problem

  • Recognize the Problem: Is a goal not being met, or is an opportunity being identified?
  • Understand Background of the Problem: Analyze the situation, clarify symptoms, find possible causes.
  • Determine Decision Alternatives: Identify possible solutions, analyze them.
  • Formulate a Problem Statement: Concisely describe the situation, in preparation for addressing the problem.

Research Objectives

  • Objectives should be specific.
  • Describe exactly the information needed to solve the problem or facilitate a decision.
  • Objectives state what the researchers need.

Action Standards

  • A predetermined requirement the research must accomplish, for an objective, before the predetermined action can occur.

Key Performance Indicators (KPIs)

  • Examples of KPIs for various marketing objectives (e.g., brand awareness, engagement, sales, investment returns, quality control).

Marketing Research Proposal

  • A proposal, outlining what the research intends to do, and it's basis and purpose. Is a contract in its written form.
  • A proposal is a preliminary step required before a client agrees to use a marketing research provider.
  • It is important to obtain the client's agreement through an invitation to bid (ITB) or a request for proposal (RFP).

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