Marketing Process

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Questions and Answers

The marketing process involves creating value for customers to satisfy their wants, but it is not an ongoing series of actions.

False (B)

Marketing Mix is not a vital component for the success of the marketing effort.

False (B)

Marketing planning occurs before marketing analysis within a company's marketing effort

False (B)

The four functions within marketing effort are Mutually Exclusive.

<p>False (B)</p> Signup and view all the answers

A SWOT analysis evaluates a company's external environment in order to find attractive opportunities and evade environmental successes.

<p>False (B)</p> Signup and view all the answers

SWOT analysis is mainly useful for large organizations.

<p>False (B)</p> Signup and view all the answers

A SWOT analysis is only useful at the beginning of a project.

<p>False (B)</p> Signup and view all the answers

An opportunity in a SWOT analysis represents an internal resource or capability that gives your organization an advantage.

<p>False (B)</p> Signup and view all the answers

The TOWS Matrix is adapted from Michael Porter's Generic Strategies text.

<p>False (B)</p> Signup and view all the answers

Weaknesses in a SWOT analysis are always easy to identify.

<p>False (B)</p> Signup and view all the answers

The objective section of the marketing plan outlines possible opportunities and threats that the product(s) might face.

<p>False (B)</p> Signup and view all the answers

Marketing strategies should be developed for each of the components in the marketing mix.

<p>True (A)</p> Signup and view all the answers

Action programs in a marketing plan outline what will be done without specifying who will do it.

<p>False (B)</p> Signup and view all the answers

Marketing implementation primarily addresses the 'why' of marketing.

<p>False (B)</p> Signup and view all the answers

It's critical for the marketing implementation team to have low expectations to avoid disappointment.

<p>False (B)</p> Signup and view all the answers

In the Marketing Planning Process, identifying opportunities comes before analyzing the SWOT.

<p>True (A)</p> Signup and view all the answers

The snowball effect in marketing suggests immediate results are common.

<p>False (B)</p> Signup and view all the answers

A company's marketing and sales departments are the only ones who need to know the details of the marketing plan.

<p>False (B)</p> Signup and view all the answers

It is generally not useful to track the impact of top-line results when monitoring key performance indicators.

<p>False (B)</p> Signup and view all the answers

Setting aside time to communicate and celebrate marketing successes is not essential, as the results speak for themselves.

<p>False (B)</p> Signup and view all the answers

The main goal of doing Marketing Control is ensuring the constant adjustment of marketing activities does not distract from the marketing objectives of the firm.

<p>True (A)</p> Signup and view all the answers

Comparing results against performance standards comes before setting performance standards in marketing control.

<p>False (B)</p> Signup and view all the answers

Marketing control is less relevant amidst a dynamic environment.

<p>False (B)</p> Signup and view all the answers

Annual plan control in marketing checks past performance but does not apply corrective measures.

<p>False (B)</p> Signup and view all the answers

Profitability control determines the actual profitability of different marketing segments and activities.

<p>True (A)</p> Signup and view all the answers

A high number of protestors against misuse is a valid marketing concern.

<p>False (B)</p> Signup and view all the answers

The best way to segment a market is by birthdate, as it is the most reliable indicator of consumer behavior.

<p>False (B)</p> Signup and view all the answers

Marketing control focuses on a company's internal processes and decisions and not external influences.

<p>False (B)</p> Signup and view all the answers

A strategic plan will outline budgetary requirements, target market selection, research plans and sales planning.

<p>False (B)</p> Signup and view all the answers

Cost-benefits need to be considered when building a business unit.

<p>True (A)</p> Signup and view all the answers

A competitor’s actions may cause customers to migrate to you.

<p>True (A)</p> Signup and view all the answers

A product analysis includes an analysis of competition.

<p>True (A)</p> Signup and view all the answers

Market share analysis is an unnecessary risk factor.

<p>False (B)</p> Signup and view all the answers

Once an organization has a grasp on marketing, there is no use for continuous control.

<p>False (B)</p> Signup and view all the answers

High cost is more valuable than strong value.

<p>False (B)</p> Signup and view all the answers

Brilliant advertising can assist the marketing.

<p>False (B)</p> Signup and view all the answers

There is no real success to marketing in the information age.

<p>False (B)</p> Signup and view all the answers

TV advertisement won consumers over

<p>True (A)</p> Signup and view all the answers

Marketing analysis gives more knowledge about which plans require a change in product.

<p>True (A)</p> Signup and view all the answers

Continuous productivity is essential for consistent growth.

<p>True (A)</p> Signup and view all the answers

Flashcards

Marketing process

Ways to create customer value to satisfy the needs of customers

Marketing process

Continual actions and reactions between customers and organizations.

Steps in marketing

Series of actions: situation analysis, strategy formulation, tactical decisions, implementation, and monitoring.

Marketing effort

Explains the links between market analysis, planning, implementation, and control

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Complete analysis

Analysis of the company's situation, markets, and environment

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SWOT Analysis

A planning technique used to assess strengths, weaknesses, opportunities, and threats

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Completing a SWOT

Helps minimize weaknesses and build on strengths.

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A SWOT analysis

Can offer helpful perspectives at any stage of an effort

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Executive Summary

The opening section that presents a short summary of the main goals and recommendations

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Current marketing situation

Describes the target market and the company's position in it. Includes market, product, competition, and distribution.

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Marketing strategy

Marketing logic the business unit hopes to achieve to meets its objectives

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Action programs

Outlines what will be done, when, by whom, and how much it will cost

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Projected profit statement

Shows projected revenues, costs, and profits/surpluses

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Controls

Outlines the control measures used to monitor progress

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Marketing Implementation

Turns marketing plans into marketing actions in order to accomplish strategic marketing objectives

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Efficiency Control

The task of ensuring activities like selling and promotion are efficient.

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Strategic control

Assesses if a company is adapted to the current marketing environment.

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Feed Back

Process of adjusting future actions based on information about past performance

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Marketing control

It is an ongoing monitoring of the marketing activity in all its aspects

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Annual Plan Control

Refers to steps taken during the year to check performance against the marketing plan and apply corrective measures

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Profitability analysis

Helps find if marketing activities should be eliminated, added, or have its scale altered

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Marketing audit

Study of marketing efficiency. Looks at long term business interests and challenges

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Marketing cost analysis

Seeks to reduce marketing costs and evaluate alternatives

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Micro Sales Analysis

Helps to spot which segments aren't profitable and where to focus efforts

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Market Share Analysis

How a business performs in relation to competitors

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Budgetary Control

Helps a business monitor revenue and costs

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Study Notes

  • The marketing process involves creating value for customers to satisfy their needs
  • It's a continuous series of actions and reactions between customers and organizations
  • The marketing process includes situation analysis to identify opportunities, strategy formulation for a value proposition, tactical decisions, plan implementation, and results monitoring

Relationship Between Analysis, Planning, Implementation, and Control

  • Companies design and implement a marketing mix to achieve objectives in target markets
  • This involves four marketing management functions: marketing analysis, planning, implementation, and control
  • Managing the marketing function begins with analyzing the company's situation
  • Companies must analyze markets and the marketing environment to find opportunities and avoid threats
  • Marketers should conduct a SWOT analysis to evaluate overall strengths, weaknesses, opportunities, and threats

Marketing Analysis

  • Marketing analysis involves a complete analysis of the company's situation
  • Companies perform analysis by identifying environmental opportunities and threats
  • They analyze company strengths and weaknesses to determine which opportunities to pursue
  • Information feeds into other marketing management functions
  • SWOT provides a tool to explore internal and external factors that influence weaknesses, opportunities, and threats
  • SWOT helps minimize weaknesses and maximize strengths by matching strengths against market opportunities

SWOT Analysis

  • A strategic planning technique identifies strengths, weaknesses, opportunities, and threats related to business competition or project planning
  • SWOTs objective is to specify business objectives, and identify factors both favorable and unfavorable to achieving those objectives
  • Users ask questions to generate meaningful information for each category
  • SWOT helps identify ways to minimize weaknesses while maximizing strengths
  • SWOT guides you to identify your organization's strengths and weaknesses, as well as opportunities and threats
  • SWOT helps with both strategic planning and decision-making
  • The SWOT method was originally developed for business and industry
  • Helpful for new efforts, decisions, determining change, adjust and refine
  • SWOT offers a simple way of communicating and organizing information
  • SWOT consists of Strengths, Weaknesses, Opportunities, and Threats
  • Its purpose is to reveal positive forces and potential problems
  • Steps include:
    • Internal (Strengths, Weaknesses)
    • External (Opportunities, Threats)
    • Designate a leader
    • Introduce the SWOT method and its purpose in your organization
    • Depending on the nature of your group and the time available, let all participants introduce themselves
    • Divide your stakeholders into smaller groups
    • Have each group designate a recorder
    • Direct them to create a SWOT analysis
    • Give the groups 20-30 minutes to brainstorm and fill out
    • Reconvene the group at the agreed-upon time to share results
    • Discuss and record the results and purpose:Consensus about the most important items in each category, relate and translate the analysis to goals -Prepare a written summary of the SWOT analysis to share with paricipants for success
    • Identify issues or problems you want to change, reaffirm goals and create an action plan.
  • A realistic recognition of the weaknesses and threats that exist for your effort is the first step to countering them with a robust set of strategies that build upon strengths and opportunities
  • SWOT assists to strategically make plans and decisions

Marketing Planning

  • Functional plans should be prepared for each business unit, including aggregate marketing plans for product lines, brands, and markets
  • Marketing planning involves deciding on marketing strategies to help the company achieve its overall strategic objectives
  • A marketing plan provides guidelines for an organization's marketing programs and allocations giving a detailed description of their marketing strategy and how it will be carried out.
  • Marketing plans are prepared for a specific time frame, typically a year
  • Marketing plans are living guides that should develop and shift as the business grows and changes
  • Marketing plans are essential in order to provide a strategy.

Marketing Plan Benefits

  • Help to find weak points in a sales funnel, identify spots where a customer may fall off
  • Identify if tweaks need to be made to correct things of the past, and new opportunities
  • Better end results are made when acknowledging goals, milestones and benchmarks Marketing plans help organizations to understand the budget and resources
  • Can help bridge the gap between marketers and other vendors, and improve the communication across the board.

Writing a Marketing Plan

  • Understaning of the business world and industry is necessary when writing a plan
  • A situation analysis would be the current situation looked as a business
  • Consider core values as part of your mission statement, also a SWOT is important to take note of.
  • Industry and External growth are drivers, alongside barriers of entry that determine the state of the industry
  • Identify and Analyze Market Competitors in order to see content strategy and the quality their content has

Executive Summary (Notes to remember)

  • Opening section that presents a short summary.

Current Marketing Situation (Notes to Remember)

  • Section describing target market and Company's product
  • Important sections include:
    • A market description
    • Analysis of Compitition, a section on distribution

###Opportunities and Issues and Analysis (Notes to Remember)

  • Marketing should forsee the opportunities by taking into account either the positive or negative impact

Objectives

  • Should state the goals required during the plan
  • Marketing Mix has specific for target markets, budget also
  • Plans include what action will be taken, by whom, and will be spent doing

Projected profit-and- loss statement

  • Marketing budget shows revenues.

Controls

  • Control measures that will monitor progress and goals.

Marketing Implementation

  • Marketing Implementation is the process that turns marketing plans into marketing actions in order to accomplish strategic marketing objectives.
  • Addresses Marketing activities

Implenting Marketing

  • Set expectations, be successful, it is important to remember that this is a marathon,
  • Takes 6-12 months to see its effects
  • Build team for marketing implentation,
  • Secure those resources, and also what you mean

Maintaining a Marketing Plan

  • Communicate the plan and give overveiw to your comapny
  • Build out schedule
  • Easily assign tasks and deadlines to team members, while also keeping everyone on the same page.
  • Stay on top of project
  • Use Dashboard to track tools, key metrics, and results Communicate,check and monitor goals for team
  • When something isn't working, take different approches or test different solutions
  • Share information and ideas, celebrate team succcesses

Marketing control

  • It is the process consisting of evaluating and measuring marketing
  • Corrective actions are taken to satisfy marketing objectives.

Marketing Control as a key of a job

Scope of Activities

  • Involves information using gathering on marketing and comparing planned performances
  • Helps to create a better feedback for those concerned, such as the top CEO

The steps followed

  • annual plan, checks performace
  • find ways to help improve
  • Marketing must ensure that they can optimally adapated
  • Match efforts with environmental changes for rapid
  • identifyes deviation, finds out and takes action
  • An appraisal of performance from others is taken, and in return an report is made
  • The vertical sysytem makes everything complex, yet essential
  • Feedback is provided for reformation

More aspects about feedback

  • Should be objective,and not subjective
  • System should also give feed back for future actions
  • Should be flexible, and in all aspects must be maintained

Process of desiging a control system are as follows

  • The data and plan must distinguished the highlight of important values
  • The control process must provide focus on expectione
  • Fast feedback and action is needed
  • It is crucial for control

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