Marketing Process and SWOT Analysis

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Questions and Answers

Match the element of the marketing plan with its definition

Executive Summary = The opening section presents a short summary of of the main goals. Current Marketing Situation = Describes the target market and the company's current position in it. Opportunities and Issues Analysis = Requires the marketing manager to look ahead for threats and opportunities that the product(s) might face. Objectives = Should be stated as goals that the company would like to reach during the plan's term.

Match the parts of marketing control with their definitions:

Set Marketing Objectives = Decide what the company wants to achieve. Set Performance Standards = Determine what is happening now in the marketing activities. Compare Results Against Standards = Analyze how the actual results compare to desired standards. Corrections and Alterations = Determine actions needed based on the evaluated results.

Match the SWOT analysis element with the correct description:

Strengths = Internal resources that give an advantage. Weaknesses = Internal limitations that detract from value. Opportunities = External factors that help in firm prosper. Threats = External elements beyond control that put strategy at risk.

Match the elements of sales analysis with the descriptions:

<p>Sales Volume = To measure the total amount sold, often over the year. Market Share = To determine the percentage an organizations has of the total sales. Market Standing = To assess the status of the company in the marketplace. Marketing Costs = To manage how much is spent in the effort to market.</p> Signup and view all the answers

Match a description of a strategy with a component of the marketing mix:

<p>Product = Decisions about features, branding, and packaging. Price = Decisions on choosing the optimal price point. Place = Decisions on distribution and supply chain management. Promotion = Decisions on advertising, public relations, and sales.</p> Signup and view all the answers

Match types of segmentations with their definitions:

<p>Geographic = Segmentation based on where customers live. Demographic = Segmentation based on age, gender, education and occupation. Behavioral = Segmentation based on attitude, loyalty and usage rates. Lifestyle = Segmentation based on social class, personality, and personal likes.</p> Signup and view all the answers

Match the types of analysis with the descriptions:

<p>Marketing Audit = The periodic and systematic review of marketing environment, objectives, strategies and activities. Marketing Cost Analysis = An analysis of how to drop unprofitable customers and focus on profitability. Credit Control = A method to ensure customers and channels are not exploiting the credit policy. Market Share Analysis = An analysis used for evaluating the performance of a firm relative to its potential.</p> Signup and view all the answers

Match the description with the type of analysis:

<p>Market Share Analysis = Used to evalute business and market performance of a firm. Budgetary Control = Involves preparing control statements at intervals of times. Ratio Analysis = To measure the profitability and effectiveness of marketing functions. Marketing Service control = Evaluate service quality in comparision to the competition.</p> Signup and view all the answers

Match the definition with an element of a marketing information system:

<p>Marketing Probe = Geared to providing vital information needed for decision insights. Appropriate Information System = The information system is fitted to the company's objectives. Subtantial Information System = The information system accurately determines all key issues. Consistent control systems evaluation = The process to assure progress remains on the correct direction.</p> Signup and view all the answers

Match the stage of Implementation with key elements of the Marketing Plan:

<p>Setting Expectations = To know in advance results take time. Build A Good Team = To use individuals like the staff or sales and customer service teams. Communicate the Plan = To have the vision for all members of the company. Regular Check-Ins = To have a constant pulse for how well strategy is working.</p> Signup and view all the answers

Match a situation with the form of bias it displays:

<p>Costly Sampling Bias = A specific target keeps getting sampled repeatedly. Poor Internal Harmony = People in various positions have problems with finance because of a lack of professional understanding. Bad Production Control = Rejection from the business because of lack of good quality. Lack of Data = There may not be all the information to create the plan.</p> Signup and view all the answers

Match the description with the correct type of goal to the marketing effort:

<p>Market Driven = To have the external market to gain new customer insight. Must be SMART = Specific, measureable, attainable, relevant and timely. Constant STDP Check-In = Segmentation, targeting, differentiation and positioning check to ensure accuracy. Must create a well structured organization = The plan may not be implemented properly.</p> Signup and view all the answers

Match the description from the text to the related SWOT designation:

<p>Legal suits not resolved = Weaknesses Market share has increased = Strengths New market will soon open up = Opportunites Competitors may attempt to move in = Threats</p> Signup and view all the answers

Match the following phases of Marketing Plan.

<p>Mission = The mission statement. Budget = Develop a detailed implementation budget. Implementation = Assign personnel to the action plan. Monitor Results = Measure the return on investment.</p> Signup and view all the answers

Match the following key ratio of market-expense to a business application of it:

<p>Expense-to-sales ratio = Monitor total expenses relative to sales. Sales force to sales ratio = Analyze effectiveness of sales teams. Advertising to sales ratio = Assess ad impact in sales. Market research-to-sales ratio = Decide whether to perform analysis.</p> Signup and view all the answers

Match a description best related to the following terms.

<p>Customer Retention = Customers that remain with the organization. Good Product Quality = Determined as superior in reviews and panels. Superior Value = Customer delight comes from both price and overall experience. Satisfied customers = Customers that would refer others for sale.</p> Signup and view all the answers

Match a concept with an aspect from the text about Strategic Management.

<p>Easy to work with business = A tool with strategic management. Continuous Change = Constant improvement is a requirement. Strong business with customer insights = Proper planning is vital. Internal and external considerations. = To have a long term value.</p> Signup and view all the answers

Match the product implementation stage with an action to perform:

<p>The Process = An action program that includes a organizational structure. Speeding Implementations = Can cause a win in fast markets. Same Strategy = The ability for a product to have the same method as others. The actions = The process that is completed to have the marketing actions .</p> Signup and view all the answers

Match an element and a description from the text.

<p>The need to change = An element of the business which is needed. Market Place = Where another firm may have the same goals as the company. Marketing Actions = The way for the organization to market its new idea. Faster implementations = Can lead to more efficiency and quicker action times.</p> Signup and view all the answers

Match the following description to the best description.

<p>Financial Analysis = The best way to evaluate what the organization is doing correct with what it is making. High Profit Margin = Has what is desired. Net sales = Profits will show success. High asset turnover = The highest return possible.</p> Signup and view all the answers

Match the following items of a Marketing Audit as provided by Kotler.

<p>Marco Environment = Force that is external. Economical Environment = Affects cash flows. Natural Environment = Comply and respond. Technological changes = Pursuing better and cost saving. Marketing audit = Will ensure success for the strategic marketing plan for a specific brand. Marketing Productivity = Market the item so there will be success.</p> Signup and view all the answers

Match the following with the correct definition.

<p>To see a new market = An action to expand to see a new market and what can be taken from what has been completed. Find out what more can be obtained. = Improve where to gain more success. Good planning equals value for a business = No business must start without a plan. Continuous improvement action = Constantly work to improve.</p> Signup and view all the answers

Match the marketing tactic to the corresponding question.

<p>Cost effective = An effective method that brings success. Marketing plan = What the business should do. Customer interaction = Improve how communication is shown . Product delivery success = Win the mindshare and loyalty of customers.</p> Signup and view all the answers

Flashcards

Annual Plan Control

The steps taken to check performance against the marketing plan and apply corrective measures.

Efficiency Control

This involves increasing the efficiency of marketing activities like personal selling, advertising, and distribution. Monitors key ratios.

Strategic Control

Ensures the company's marketing adapts to the current and forecasted marketing environment.

SWOT analysis

Strategic planning technique to identify strengths, weaknesses, opportunities, and threats.

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Strengths (SWOT)

Internal resources/capabilities better than competitors.

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Weaknesses (SWOT)

Internal resources/capabilities worse than competitors.

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Opportunities (SWOT)

External factors to exploit for business success.

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Threats (SWOT)

External factors that could negatively affect business success.

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Marketing Plan

A document that gives guidelines for an organization's marketing programs and allocations.

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Marketing Implementation

Process that turns marketing plans into actions for strategic objectives.

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Marketing Control

Process to measure and evaluate results of marketing strategies and plans for objectives

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Executive Summary

Opening section of the marketing plan that presents a short summary.

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Opportunities / Issues Analysis

This section requires analyzing future threats and opportunities.

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market share analysis

A measure of how one company is positioned against others.

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marketing profitability analysis

Evaluation by identifying if specific marketing activities should be removed, added, or altered in size.

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Marketing Audit

A continuous, systematic and objective study of firms total market efficiency.

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Marketing System Audit

A plan that is more easily changed, and looks at a broad range of information.

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Geographical Segmentation

Groupings categorized by location (suburb, regional, city).

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Demographic Segmentation

Groupings categorized by age, gender, income, education.

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Behavioral Segmentation

Groupings categorized by attitudes and benefits sought.

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Customer Satisfaction

A way to measure value of products and services to customers.

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PEST analysis

A tool to help assess market trends.

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Strategic Panning

A way to identify business' position.

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Marketing Strategy

Examine how the marketing mix creates value for the target market.

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Marketing Objective

How the company reaches its goals.

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Financial Scorecard

Helps to measure the performance against a goal.

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Brand market share

Indication of success of a brand.

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Market Penetration

Increase sales to existing market

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Differentiation:

Finding the optimal and sustainable competitive advantage.

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internal environment

A group with a strong internal group.

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Economic Environment

Examine external factors that affect power and spending pattens.

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cultural environment

The measure of customer preferences and beliefs.

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positioning

Where the brand is positioned within the industry.

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Study Notes

Managing the Marketing Effort (The Marketing Process)

  • The marketing process involves creating value for customers and satisfying their needs through ongoing interactions between customers and organizations.
  • Key steps include situation analysis to identify opportunities, strategy formulation for a value proposition, tactical decisions, plan implementation, and results monitoring.

Marketing Management Functions

  • The 4 marketing management functions are market analysis, planning, implementation, and control.
  • Marketing effort involves four functions: analysis, planning, implementation, and control.

Marketing Analysis

  • Marketing analysis involves a complete analysis of a company's situation by identifying environmental opportunities and threats, as well as analyzing internal strengths and weaknesses, to take advantage of opportunities.

SWOT Analysis

  • SWOT analysis is a strategic planning technique used in preliminary decision-making stages to identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.
  • SWOT analysis helps minimize weaknesses while maximizing strengths, matching strengths with opportunities and addressing threats effectively.
  • SWOT analysis identifies an organization's strengths, weaknesses, opportunities, and threats for strategic planning and decision-making.
  • SWOT analysis is useful for community health, development, education, and personal growth beyond business and industry.
  • A SWOT analysis reveals positive forces and potential problems, focusing on strengths, weaknesses, opportunities, and threats.
  • Useful for exploring possibilities for new efforts, making informed decisions, determining areas for change, and adjusting plans.
  • It is essential to consider both internal qualities and external perceptions when listing strengths and weaknesses, and to gather information through focus groups, surveys, and listening sessions.
  • Developing a fuller awareness of the situation helps with both strategic planning and decision-making.

Utilizing SWOT effectively

  • SWOT Analysis is used in the real world to help to identify issues to change and reaffirm your goals. It is all about having better understanding because it puts initiatives in a more effective plan for action.

Components of a SWOT Analysis

  • Internal factors to consider include human, physical, and financial resources, activities, and past experiences.
  • Forces and facts that a group does not control include:
    • Future trends in the field or culture
    • The local, national, or international economy
    • Funding sources
    • Demographics
    • The physical environment
    • Legislation
    • Local, national, or international events

Developing a SWOT Analysis

  • SWOT analyses are often created during retreats or planning sessions to encourage collaborative and inclusive brainstorming.
  • Conducting it involves designating a facilitator, recording ideas, introducing the SWOT method, dividing participants into smaller groups, and allowing brainstorming time.
  • The group should reconvene to share results and organize ideas by priority, discussing and recording outcomes.
  • Depending on time constraints set some concensus on the most important items in each category
  • Actions include relating the analysis to the vision, translating the analysis into actionplans and strategies, plus preparing a summary to promote continued use.

Marketing Plan Defined

  • A marketing plan provides guidelines for an organization's marketing programs and resource allocation and lays out the marketing strategy, detailing marketing efforts and their execution.
  • Marketing plans are created for a year, living documents that should evolve with the bussiness and company.

Benefits of a Marketing Plan

  • The marketing plan is an important plan of action that assists other employees, both old and new, see the overall picture of the process.
  • Marketing plans also helps to break down the budget and resources that are needed to achieve the goals that will assist in the execution and desired result.
  • They improve communication between marketers and vendors (designers, public relations teams, and freelancers).

Writing a marketing plan

  • To write and create a marketing plan first conduct market research, then build your marketing strategy.
  • A marketing plan is broken into two sections:
    • Current business situation
    • Marketing strategy moving forward
  • It is important to understand the industry you're marketing for.

Industry Analysis Key Points

  • Mission statement defines your business goals
  • SWOT analysis allows you to look at your bussiness and company, and analyze the stregths and weaknesses for oppurtunites.
  • Industry is a gauge on the annual growth, a look into the external drivers and any barriers to entry.
  • Look at the market competitors
    • Who are the top top top companies in the industry and their content, and what can you do to be better?

Executive Summary(Marketing)

  • The executive summary presents the report and its short-term recommendation for consideration.

Current Marketing Situation

  • A current marketing position describes the target market. Some notable sections include a product reviews analysis to see what consumers like versus what they dislike. Next is an important analysis of the competition and sections on distribution.

Opportunities and Issues Analysis

  • This section forces the marketing manager to analyze the future threats and opportunities the product may face
  • Attractive markets for the marketing action in which a company would enjoy the competitive adnvatage.
  • Also to anticipate important developments that can have an impact both positive and negative to the firm.
  • With this threats and opportunities section, a manager can consider the obejctives and issues.

Marketing Strategies

  • Marketing strategies include strategies, target markets, marketing mix and also marketing expendature.
  • For marketing expenditures, strategies should be made for all marketing MIX components.
  • These components also project revenues, costs and profits.
  • At the last section of the marketing plan, it outlines which controls will be used for progress checks and corrective actions.

Action Programs

  • Outlines what will be worked, when and whom will be spent doing it.

Projected Profit and Loss statement

  • Budget section the plan shows the projected revenues, costs and profits or suplueses.

Controls

  • This sections outlines the measure the monitor progress. and when a valuation happens, the next implemented result is actions that are recommended.

Key takeaways for SWOT and PEST Analysis

  • SWOT is what can impact both your business and the outside world, you analyze.
  • PEST is political, economics, social and tech factors what might influence the company
  • This analysis can help with segmentation, understanding various areas.

Marketing Implementation

  • Turns marketing plans into action and achieves marketing goals. Marketing implementation addresses the "who, where, when, and how".
  • Depend on a action program that unites people , activites and structures.

Implementing Marketing Plan

  • Set expectations, remember that marketing isn't quick, it takes months to see results and to build the team and resources you'll need.
  • Building your team to help you to help you with this effort. This could both involve team members, emplyees, department or anyone hired or brought in to assist.

Communicating the plan

  • Important to understand the organization and the set goals, and team to contribute and make changes.
  • If not already, build a timeline with each individual task, breaking it up into more bite-sized actions.
    • This can be done using managment software or a similar method,
    • The team process to check is important to ensure that the team stays on top of things.
  • It is important to set up a dash board to take measure of a tracker that is easy to update.
  • Metrics can be different for any company but its important to tie your work into the overall bussiness objective.
  • Monitor everything and check regularly.

Being willing to adapt

  • Adaptions and the ability to improve can lead to more sales.

Communication

  • Its good to communicate results with the team. They're working hard with you in this effort.

Marketing Control

  • Marketing control measures marketing strategies by results, then after takes action to ensure the intended goals are reached. There are 4 steps
    • Goal Setting
    • Standards
    • Results
    • Alterations
  • Marketing control is a core component that ensures a company to directs its marketing towards the objectives.
  • Control involves observation and unacceptable management to a standard which is monitored.
    • To solve this standards, the management has to be able use the devices that can be controlled.

Marketing Control Scope

  • Gathering information on marketing performance, and comparing acheivements planned with a predetermined standard. It gives feedback, regulates it, and redirects influence.

Steps taken

  • To check performance and apply correct measure, and consists four statements, and estabilishes a clear marketing for the firms Second, to spot gaps for performance management, performance is measured often to spot any performance problem, Third, performance gap should be casually determined.
  • Lastly, management must correct and close performance gap between the goals.
  • There are marketing tools, such as a sales analysts, marketing expenses to sale ratio, financial analyst and corrective measures, and a market share analyst.
  • Companies can carry out research for territorial marketing to ensure that their marketing can effectively be monitored.
  • Efficiently, is the task which is essential for functions such as advertising and selling.

Strategic Control

  • The company is marketing system, objectives, and strategies that have been uniquely adapted to its environment and systems, and that those two tools in connection can effectively show what was rated.

Importance of Marketing Control

  • Monitoring performance of environmental changed that can help the company to its marketing efforts for the better.
  • All deviations of performances are quickly solved with the marketing control, and faults at any wrong performance can be recognized effectively.
  • Also helps with the failure to perform with the best results, and ensures that its more realistic, yet simplictic approach is a good prerequistite for a marketing management that comes by.
  • Providing more details to help with the marketing feedback, such as helping them create a plan with this information
  • Some aspects that an effective control system are
    • Is the control objective
    • Feedback
    • It shows be flexible (control)
    • It should have organization suitablity
    • Economical and simple to understand.
    • Suggest correctional system

How to deisgn the system

  • Starting on what can predetermined the objectives, clear measures of performance What levels controls are active for at different, effect monitor to provide feedback
  • Picking tools and techniques of control
    • Observing variances There must be another way to solve things

Key takeaways for performance

  • There must be a way that shows the budgeted figures, achieved figures and the variance. And a sales volume

There are various steps to this point

  • Financial Analysis
  • Is with the expense to analyize The rate of rate is
  • Profit = sales / new sales Also -Asset = net sales / total assets Return = total assets + new assets Financial Leveradge / total assets new asset / worth Returns = net profits.

Five Essential Determinants

  • All integrated will connect to many corporate abilites for something like, innovation. there should be an idea to do so. And the essential determinants are a result
    • Product, setup or some defects?

There're two activites to make a difference in the quality for today.

  • They need to be able to evaluate to interepret and come to a conculsive result. All this to be in a fast turnaround to perform and meet on virtual standards and engagements

In these sets of information, we can produce the score cards. Also can see our brand is doing.

  • Accurate information is ascertained and that would a goal for your strategy! What's there to compete or how will we be unique from the company. Another thing, is the shareholder to show profits and value. And to see that, all the factors need to create one valuable service.

Marketing Audit

  • a comprehensive, systematic, independent, and periodic examination of a company's or business unit's marketing environment, objectives, strategies and activities with a view to determining problem areas and opportunities and recommending a plan of action to improve the company's marketing performance”. There are several components that this can range from
    • mircorenment.
    • and task and how it plays
  • There need to orgzanitions also
  • All in sync, too.
  • Macro-Environment: a. Demographic – The key element which can impact the company's goals b. Economic- This may show inflation c. Natural - Environmental laws d. Technological- the process with time

Operation Envioiroment the outside influences that affect us.

a. Markets: that the bussiness can and may offer B. Can see competitorts. C: Colloabortor.

The main and basic requirements for your organization

There also needs to have a clear comprehension for bussiness and their needs. What can be smart? Is your stragey and goals.

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