Marketing Principles Overview
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Questions and Answers

Which of the following BEST describes the role of marketing in a business?

  • Creating products and services that meet market demands
  • Promoting products and services to potential customers
  • Building and maintaining relationships with customers
  • All of the above (correct)
  • Marketing is a random process, with no specific strategies or tactics.

    False (B)

    What are the four P's of the marketing mix?

    Product, Price, Place, Promotion

    A ____ is a basic necessity, while a ____ is a way to fulfill that need.

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    Which of the following is NOT a characteristic of product orientation in marketing?

    <p>Prioritizing customer needs above all else (D)</p> Signup and view all the answers

    Sales orientation is primarily concerned with ensuring customer satisfaction.

    <p>False (B)</p> Signup and view all the answers

    What is the key difference between B2B and B2C marketing?

    <p>B2B marketing involves businesses selling to other businesses, while B2C marketing involves businesses selling directly to consumers.</p> Signup and view all the answers

    The marketing orientation emphasizes understanding and meeting ______ before creating and selling products.

    <p>consumer needs and wants</p> Signup and view all the answers

    Match the following marketing orientations with their primary characteristics:

    <p>Product Orientation = Focus on product innovation and distribution Sales Orientation = Emphasis on selling products despite customer needs Market Orientation = Prioritizing customer needs and wants Value-based Orientation = Triple bottom line: people, profit, planet</p> Signup and view all the answers

    Which of the following is NOT a strategy for becoming a value-driven firm?

    <p>Prioritizing profit over customer service (B)</p> Signup and view all the answers

    Marketing only impacts businesses, not non-profit organizations.

    <p>False (B)</p> Signup and view all the answers

    What is the concept of customer lifetime value (CLV)?

    <p>Customer lifetime value (CLV) refers to the total revenue a company can expect to generate from a single customer over their entire relationship with the business.</p> Signup and view all the answers

    What primarily influences consumers to choose bottled water over tap water?

    <p>Safety and convenience (D)</p> Signup and view all the answers

    Marketing improves consumer preferences for products they have not tasted before.

    <p>True (A)</p> Signup and view all the answers

    What is the term for all activities necessary to deliver a product to the right customer?

    <p>Supply chain management</p> Signup and view all the answers

    Promotion is ________ by a marketer that informs, persuades, and reminds potential buyers about a product or service to influence their opinions or elicit a response.

    <p>communicated</p> Signup and view all the answers

    Match the marketing mix components with their corresponding purposes:

    <p>Price = Transacting value Place = Delivering value Promotion = Communicating value Product = Creating value</p> Signup and view all the answers

    Which company uses customer data to predict fashion trends and coordinate deliveries?

    <p>Zara (B)</p> Signup and view all the answers

    91% of North American Companies do not use social media for marketing purposes.

    <p>False (B)</p> Signup and view all the answers

    What technology does Zara implement to keep up with the latest trends?

    <p>sophisticated information technology</p> Signup and view all the answers

    The process of collecting customer data to enhance relationships is known as ______.

    <p>customer relationship management</p> Signup and view all the answers

    Which of the following is NOT a benefit of marketing?

    <p>Increases costs (D)</p> Signup and view all the answers

    Building customer relationships focuses solely on short-term goals.

    <p>False (B)</p> Signup and view all the answers

    Match the following marketing benefits with their descriptions:

    <p>Global presence = Goods are available from countries worldwide Entrepreneurial = Encourages innovation and new ventures Persuasive = Influences various members of the supply chain Enrichment = Enhances societal wellbeing</p> Signup and view all the answers

    What strategy should firms use to balance benefits with costs?

    <p>Focus on key benefits and eliminate unnecessary costs</p> Signup and view all the answers

    Which of the following is NOT part of a marketing exchange?

    <p>Marketers assess the effectiveness of their advertising (A)</p> Signup and view all the answers

    The marketing mix includes only product and price.

    <p>False (B)</p> Signup and view all the answers

    A _______ is a basic necessity, while a _______ is a way to fulfill that need.

    <p>Need, Want</p> Signup and view all the answers

    What is the primary goal of marketing?

    <p>To satisfy customer needs and wants (B)</p> Signup and view all the answers

    Match each aspect of the marketing mix with its description:

    <p>Product = Creating value through offerings Price = Exchanging value through pricing strategies Place = Delivering value via distribution methods Promotion = Communicating value to consumers</p> Signup and view all the answers

    Good marketing is a random process.

    <p>False (B)</p> Signup and view all the answers

    What is a target market?

    <p>A customer segment that a firm is interested in selling its products and services to.</p> Signup and view all the answers

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    Marketing occurs in many settings, helps create ________, satisfies customer needs and wants, and includes an ________.

    <p>Value; exchange</p> Signup and view all the answers

    What does "providing value" in marketing involve?

    <p>Building and maintaining a loyal customer base, creating a product that satisfies various demands, establishing value through marketing, and protecting the brand constantly.</p> Signup and view all the answers

    Which of the following is NOT part of "Place" in the marketing mix?

    <p>C) Developing new product features (C)</p> Signup and view all the answers

    ________ Orientation focuses on selling as many products as possible without focusing on customer preferences.

    <p>Sales</p> Signup and view all the answers

    What is the triple bottom line in value-based orientation?

    <p>B) People, profit, and planet (B)</p> Signup and view all the answers

    How do firms become more value-driven?

    <p>By sharing information, balancing benefits and costs, building long-term customer relationships, and connecting with customers using technology and social media.</p> Signup and view all the answers

    ________ is the field that examines all activities necessary to deliver a product to the right customer at the right time.

    <p>Supply chain management</p> Signup and view all the answers

    Which of the following is NOT a benefit of marketing?

    <p>D) Increases costs (D)</p> Signup and view all the answers

    Marketing helps ________ ventures and encourages ________ in industries.

    <p>Small; innovation</p> Signup and view all the answers

    Which of the following would NOT be considered part of a supply chain?

    <p>A) Consumer (A)</p> Signup and view all the answers

    Flashcards

    Consumer Behaviour

    The study of how individuals make decisions to spend their resources on consumption-related items.

    Marketing Mix

    A combination of factors that can be controlled by a company to influence consumers to purchase its products.

    Price

    The amount of money that a buyer pays in exchange for a product or service, representing what the buyer gives up.

    Place (Distribution)

    The activities needed to get the product to the customer when they want it, involving logistics and supply chain management.

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    Promotion (Marketing)

    Communication activities aimed to inform, persuade, and remind potential buyers about a product or service.

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    Marketing

    A set of practices for planning and presenting products to build consumer relationships.

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    4 P's of Marketing

    Product, Price, Place, Promotion; key elements for effective marketing.

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    Consumer Positioning

    The strategy of presenting a product in a way that resonates with customers.

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    Need vs Want

    Need is a basic necessity; Want is how to fulfill that need.

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    Target Markets

    Specific segments of consumers that a business aims to sell its products to.

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    Marketing Exchange

    The process where two parties exchange value, not just money for goods.

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    Product in Marketing Mix

    Refers to the goods, services, or ideas offered to meet consumer needs.

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    Promotion in Marketing Mix

    Activities aimed at communicating the value of a product to the customer.

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    B2B Marketing

    Business-to-Business marketing where transactions happen between businesses.

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    B2C Marketing

    Business-to-Consumer marketing where businesses sell directly to consumers.

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    C2C Marketing

    Consumer-to-Consumer marketing where individuals sell goods to each other.

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    Product Orientation

    Focus on creating innovative products with little concern for consumer needs.

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    Sales Orientation

    View of marketing as primarily selling products, often neglecting customer wants.

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    Market Orientation

    Starting with consumer needs to design and sell products.

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    Value-based Orientation

    Focus on the triple bottom line: people, profits, and planet.

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    Value-Driven Firms

    Firms that share information and focus on long-term customer relationships.

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    Sharing Information

    Critical for coordinating sales, forecasting, and delivery in firms.

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    Customer Lifetime Value (CLV)

    A long-term view of the profitability of a customer relationship.

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    Customer Relationship Management (CRM)

    Using data to strengthen long-term customer relationships.

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    Social Media Marketing

    Using social media platforms to connect with and engage customers.

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    Balancing Benefits and Costs

    Understanding and focusing on core benefits while minimizing costs.

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    Global Marketing Importance

    Expands a firm’s presence by reaching consumers globally.

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    Supply Chain Marketing

    Ensuring every supply chain step adds value to the customer.

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    Fashion Trend Forecasting

    Collecting and sharing data to predict upcoming fashion trends.

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    Study Notes

    Marketing Principles

    • Marketing is a set of business practices designed to plan and present products/services to build effective consumer relationships.
    • Good marketing is not random.
    • Marketing mix is comprised of 4 Ps.
    • Core aspects of marketing involve satisfying customer needs and wants, through exchange, using the 4 Ps, and done by individuals and organizations.

    Providing Value

    • Maintaining a loyal customer base.
    • Creating products that satisfy diverse consumer needs.
    • Positioning products effectively.
    • Continuously building brand value.

    Customer Needs and Wants

    • Needs are basic necessities, wants are ways to fulfil these needs.
    • Market segments are groups of customers with similar needs and wants.
    • Firms target specific customer segments in selling products/services.

    Marketing Exchange

    • An exchange occurs between two parties.
    • It's not only about money, but can be information for convenience.
    • A marketing exchange is NOT simply a buyer and seller exchanging money for a good or service.
    • Sellers provide products or services.
    • Sellers communicate and facilitate delivery.
    • Sellers assess advertising effectiveness.
    • Buyers complete the exchange by providing money and information.

    Marketing Mix Decisions (4 Ps)

    • Product: Creating value (product/service, brand, size, quality, features, packaging, warranty).
    • Price: Transacting value (list price, discounts, allowances, costs, payment terms).
    • Place: Delivering value (marketing channels, distribution intensity, locations, retailers, online, supply chain, logistics).
    • Promotion: Communicating value (advertising, sales promotion, personal selling, public relations, direct marketing, e-media).

    Promotion of Ideas

    • Promotion of ideas includes thoughts, opinions, philosophies, and intellectual concepts.
    • Marketing creates value from ideas.

    Consumer Behaviour (Bottled Water)

    • Bottled water is more expensive than tap water.
    • Convenience, safety (less minerals), and luxury/cool feelings are reasons for higher price.
    • Some consumers prefer tap water.

    Marketing Mix: Price

    • Price is the value given up in exchange for a product (money, time, energy).

    Marketing Mix: Place (Delivering Value)

    • Necessary activities to get the product to the right customer when they want it. This includes supply chains and store locations.

    Marketing Mix: Place (Marketing Channels, Distribution Strategy)

    • How a company gets products to the right customer.

    Marketing Mix: Promotion (Communicating Value)

    • Activities that inform, persuade, and remind potential buyers.

    Marketing: Performed by Individuals/Organizations

    • Business to Business (e.g., wholesaling).
    • Business to Consumer.
    • Consumer to Consumer (e.g., online marketplaces, swaps).

    Marketing Impacts Stakeholders

    • Businesses impact entities such as both profit and nonprofit entities, developing economies and entire industries.

    Marketing Orientations

    • Product Orientation: Focuses on developing and distributing innovative products, with little consideration for whether they best meet customer needs.
    • Sales Orientation: Views marketing as a selling function, focusing on selling as many products as possible rather than focusing on consumer needs.
    • Market Orientation: Focuses on understanding customer needs and wants before designing products or services.
    • Value-Based Orientation: Balances customer needs, profits, social & environmental responsibility (e.g., triple bottom line: people, profits, planet).

    Relationship Marketing and Customer Lifetime Value (CLV)

    • Relationship marketing builds customer loyalty and value.
    • CLV is the total revenue a customer is expected to generate throughout their relationship with a company.

    How Firms Become Value-Driven

    • Sharing information and balancing customer benefits and costs.
    • Building and maintaining customer relationships efficiently using technology.

    Value-Driven Businesses

    • Zara uses sophisticated information technology to track trends and deliver products quickly.
    • Fast fashion retailers like Zara use marketing effectively to keep up with latest trends or satisfy consumer needs.

    Expanding Global Presence

    • Marketing can expand global presence.
    • Marketing involves many activities to reach consumers globally.
    • Goods and services are available to target markets across the globe.

    Marketing Importance

    • Marketing is critical to all members in the supply chain.
    • Marketing creates value for the customers.
    • Marketing is persuasive across channels and members.

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    Related Documents

    Marketing Ch1 Slide Notes PDF

    Description

    This quiz covers fundamental concepts of marketing principles, including the marketing mix, providing value, and understanding customer needs and wants. Test your knowledge on how effective marketing strategies can enhance consumer relationships and brand value.

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