Marketing Management Overview (MANMGT1)

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Questions and Answers

What does competition include in the context of a buyer's choices?

  • All actual and potential rival offerings and substitutes (correct)
  • Marketing strategies from different companies
  • Only the products offered by direct competitors
  • Only the prices set by suppliers

Which component is NOT part of the broad environment marketers should consider?

  • Technological environment
  • Social-cultural environment
  • Task environment (correct)
  • Demographic environment

What is the main focus of the marketing management course described?

  • Conducting extensive financial analysis for products
  • Developing software for marketing applications
  • Improving decision-making in marketing through strategic principles (correct)
  • Studying international trade and its effects on marketing

Which of the following is NOT a topic covered in the marketing management course?

<p>Investments in technology (B)</p> Signup and view all the answers

What is a key component of the task environment in marketing?

<p>Key players involved in producing and distributing (D)</p> Signup and view all the answers

Why would U.S. Steel be concerned about substitute products?

<p>Substitutes can significantly affect consumer choice in the long-run (C)</p> Signup and view all the answers

How will students demonstrate their understanding of marketing principles in the course?

<p>By taking weekly quizzes based on class notes and materials (A)</p> Signup and view all the answers

Which of the following is part of the broad environment affecting marketing strategies?

<p>Technological advances in communication (D)</p> Signup and view all the answers

What type of project will students need to submit as a final requirement?

<p>A social media marketing plan (C)</p> Signup and view all the answers

Which method of submission is available for students without access to laptops?

<p>Uploading pictures of written work to Canvas (A)</p> Signup and view all the answers

What is one effect of network information technology on production?

<p>It allows for more accurate levels of production (B)</p> Signup and view all the answers

What does globalization in marketing primarily facilitate?

<p>Easier marketing and buying across countries (D)</p> Signup and view all the answers

What will students gain significant experience in through this marketing management course?

<p>Communicating and defending their marketing recommendations (D)</p> Signup and view all the answers

Which of the following aspects is NOT an example of the task environment?

<p>Global economic shifts (B)</p> Signup and view all the answers

Which of the following statements about the quizzes is true?

<p>Quizzes will assess understanding from notes and materials provided weekly (A)</p> Signup and view all the answers

What aspect of marketing is NOT explicitly mentioned as part of the course content?

<p>Data analytics for marketing (C)</p> Signup and view all the answers

Which of the following is NOT typically considered a service?

<p>Car manufacturing (C)</p> Signup and view all the answers

What type of offering includes both goods and services?

<p>Fast-food meals (D)</p> Signup and view all the answers

Which group benefits most from celebrity marketers?

<p>High-profile individuals (D)</p> Signup and view all the answers

Which of the following is an example of a place that is commonly marketed?

<p>A national park (D)</p> Signup and view all the answers

What is the primary purpose of marketing for organizations?

<p>To build a favorable public image (B)</p> Signup and view all the answers

Which of the following is a primary function of event marketing?

<p>Promoting time-based events (D)</p> Signup and view all the answers

Which of the following best describes properties in marketing?

<p>Intangible rights of ownership (A)</p> Signup and view all the answers

What type of marketing is employed to attract tourists to a city?

<p>Place marketing (D)</p> Signup and view all the answers

What is a primary benefit of deregulation in various industries?

<p>Greater competition and growth opportunities (D)</p> Signup and view all the answers

What does privatization mainly aim to improve within companies?

<p>Efficiency and management (C)</p> Signup and view all the answers

How has industry convergence affected market dynamics?

<p>It has blurred the boundaries between industries. (D)</p> Signup and view all the answers

What challenge do brand manufacturers face from powerful retailers?

<p>Competition from private label store brands (B)</p> Signup and view all the answers

What strategy are retailers adopting to compete in the evolving market?

<p>Building entertainment elements into their stores (C)</p> Signup and view all the answers

What is disintermediation primarily characterized by?

<p>Direct interaction between producers and consumers (D)</p> Signup and view all the answers

What significant change has retail transformation brought to consumer shopping experiences?

<p>Experiential shopping replacing traditional methods (D)</p> Signup and view all the answers

Which of the following best exemplifies the impacts of heightened competition in markets?

<p>Growth in the presence of megabrands (A)</p> Signup and view all the answers

What are the three characteristics of a core competency?

<p>It contributes significantly to customer benefits, is widely applicable, and is difficult to imitate. (C)</p> Signup and view all the answers

According to George Day, what is fundamental for market-driven organizations to excel?

<p>Distinctive capabilities in market sensing, customer linking, and channel bonding. (D)</p> Signup and view all the answers

What do weak signals refer to in the context of market sensing?

<p>Early indicators of potential opportunities and threats. (B)</p> Signup and view all the answers

How do competitors struggle with companies like Southwest Airlines and Walmart?

<p>Their activity systems are difficult to imitate. (C)</p> Signup and view all the answers

What does holistic marketing fundamentally aim to achieve?

<p>Building long-term relationships and value delivery among stakeholders. (A)</p> Signup and view all the answers

What question addresses how a company identifies new value opportunities?

<p>Value exploration. (C)</p> Signup and view all the answers

In holistic marketing, what is meant by value creation?

<p>Efficiently generating promising new value offerings for customers. (B)</p> Signup and view all the answers

Which aspect is NOT a component of a company's core competencies?

<p>It is easily imitated by competitors. (A)</p> Signup and view all the answers

What is a key outcome of high employee satisfaction according to the described relationship?

<p>Higher quality products and services (B)</p> Signup and view all the answers

Which of the following is NOT considered one of the 'hardware' elements of successful business practice?

<p>Skills (C)</p> Signup and view all the answers

What does the 'style' element refer to in the context of the seven Ss?

<p>The uniformity of employee behavior and thinking (A)</p> Signup and view all the answers

According to Peter Drucker, what is more critical for a company in a changing environment?

<p>Effectiveness (B)</p> Signup and view all the answers

Which of the following best describes the nature of a marketing plan?

<p>A detailed document outlining marketplace insights and objectives (B)</p> Signup and view all the answers

What potential issue may arise if a company does not adapt to changes in its environment?

<p>Eroding strategic fit (C)</p> Signup and view all the answers

Which of the following elements in the seven Ss focuses on hiring and training capable employees?

<p>Staff (A)</p> Signup and view all the answers

What can be a result of higher customer satisfaction according to the virtuous circle described?

<p>Increased sales and repeat business (B)</p> Signup and view all the answers

Flashcards

Marketing Management (MANMGT1)

A course that teaches effective marketing decision-making. Topics include marketing strategies, research, buyer behavior, and more, emphasizing consumer and business marketing.

4Ps of Marketing

A framework outlining the core elements of a marketing strategy (Product, Price, Place, Promotion).

Chapter Quizzes

Weekly assessments measuring understanding of marketing concepts from notes and materials.

Social Media Marketing Plan

A final project outlining a marketing strategy using social media platforms.

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Canvas (assigned page)

The online platform for submitting course assignments and assessments.

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Market-oriented strategic planning

Creating marketing strategies focused on understanding and meeting customer needs.

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Marketing Research

Gathering and analyzing information about consumers and markets.

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Target Market Selection

Identifying specific customer groups to focus marketing efforts on.

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Services

Activities, performances, or benefits that can be offered for sale and do not result in the ownership of anything.

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Market Offerings (Goods and Services)

Combinations of goods and services offered to consumers; often encompass both.

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Events Marketing

Promoting time-based events; includes shows, performances, anniversaries.

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Experiences Marketing

Creating, staging & marketing experiences; often involves multiple services & goods; can be customized.

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Persons Marketing

Building a professional brand. Marketing oneself to attract opportunities.

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Place Marketing

Attracting tourists, residents, factories, and company headquarters. A strategy to increase success.

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Properties Marketing

Marketing intangible rights to real estate (real property) or financial property (like stocks).

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Organizations Marketing

Building a positive image for organizations (like universities, corporations, or non-profits) to target audiences and funding.

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Competition (in business)

All actual and potential rival offerings and substitutes considered by buyers.

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Marketing Environment

The factors that affect a company's marketing activities, divided into task and broad environments.

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Task Environment (marketing)

Actors directly involved in producing, distributing, and promoting a product/service (e.g., company, suppliers, distributors, customers).

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Broad Environment (marketing)

Larger societal forces affecting the entire marketing environment (e.g., demographics, economics, social trends, technology, etc.).

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Network information technology

Digital tools improving production, communication, and pricing in business.

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Globalization

Increased ease of global marketing and purchasing due to advancements in transportation and communication.

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Supplier (in business)

Companies supplying materials or services to create a product/service.

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Distributor/Dealer

An intermediary facilitates the product's journey to the customer (e.g., agents, brokers).

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Deregulation

Relaxing government rules on industries to increase competition.

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Privatization

Transferring ownership of a company from public to private hands.

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Heightened Competition

Strong competition between companies, increasing marketing costs and reducing profit margins.

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Industry Convergence

Combining different industries to create new opportunities and products.

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Retail Transformation

Retailers adapting to new competition by offering experiences, not just products.

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Disintermediation

Cutting out middlemen in the distribution process, often by using the internet.

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Megabrands

Large brands that have expanded into many related product categories.

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International Travel Growth

Increased number of people working and traveling in other countries.

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Core Competency

A unique skill or strength that gives a company a competitive advantage, making it stand out from competitors.

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Distinctive Capability

A company's exceptional ability to perform a particular business process or activity better than its rivals.

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Market Sensing

The ability of a company to identify and understand early signals of market changes and trends.

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Activity System

A interconnected network of activities that a company performs efficiently to gain a competitive advantage.

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Holistic Marketing

A comprehensive approach to marketing that emphasizes building long-term relationships with customers and stakeholders.

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Value Exploration

The process of identifying new opportunities to create value for customers.

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Value Creation

Developing and delivering products or services that offer value to customers.

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Value Delivery

Ensuring that customers can easily access and benefit from the value offered.

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Virtuous Circle

A positive cycle where success in one area leads to success in another, creating a continuous loop of growth and improvement.

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Seven Ss of Business Success

McKinsey & Company's framework for successful business practices, encompassing Strategy, Structure, Systems, Style, Skills, Staff, and Shared Values.

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Style (in business)

A shared way of thinking and behaving among employees within a company.

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Skills (in business)

Employees possessing the necessary knowledge and abilities to execute the company's strategy.

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Staffing (in business)

The process of finding, hiring, training, and allocating the right people to the right roles within a company.

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Shared Values (in business)

Common guiding principles that employees believe in and uphold, shaping the company's ethical and operational foundation.

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Strategic Fit

A state where a company's strategies align with the evolving market conditions and demands.

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Effectiveness vs. Efficiency

Effectiveness means doing the right thing, while efficiency means doing things right. Companies need to excel at both to succeed.

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Study Notes

Marketing Management (MANMGT1) Course Overview

  • Course code and title: MARKETING MANAGEMENT (MANMGT1)
  • Course description: Focuses on effective marketing decision-making, including assessing opportunities, developing strategies, and implementation plans. Covers market-oriented strategic planning, research, buyer behavior, target markets, positioning, product/service management, pricing, distribution, and integrated communications (advertising, PR, sales promotions).
  • Course application: Applies to consumer, business-to-business, and nonprofit products/services.
  • Course requirements: Thorough understanding of 4Ps of Marketing. Weekly chapter quizzes assess understanding. Final social media marketing plan submission before semester end.

Course Activities and Submission Methods

  • Canvas submission (preferred): Utilize assigned Canvas page for submission of activities during specified due dates.
  • Offline submissions: Acceptable if internet access is unreliable, submit pictures of written work on Canvas.

Market Offerings

  • Goods and services: Often combine goods and services. (e.g. fast-food meal)
  • Events: Promote planned events, such as trade shows, performances, or anniversaries. (e.g. Olympics or World Cup)
  • Experiences: Orchestrate multiple goods/services to create a significant experience, allowing customers to immerse in the offering. (e.g. Walt Disney World)
  • Persons: Promote individual professionals to establish personal brands.(e.g. celebrities, CEOs)
  • Places: Promote locations to attract tourists, residents, businesses, etc. (e.g., economic development specialists, real estate agents)
  • Properties: Market intangible rights of ownership – real estate or financial (stocks, bonds).
  • Organizations: Build strong images in minds of target publics. (e.g. Universities, museums, corporations, NGOs)
  • Information: A major industry focusing on production, packaging, and distribution of information.

Competition and Marketing Environment

  • Competition: Consider broader offerings, including actual, potential rivals, and substitutes.
  • Marketing environment: Consists of a task environment (company, suppliers, distributors, and target customers) and broad environment (demographic, economic, social-cultural, natural, technological, and political-legal).
  • Adapt-and-evolve: Marketers must adapt marketing strategies to changes and evolving trends
  • New Realities: Include network information technology, globalization, deregulation, privatization, heightened competition, industry convergence, retail transformation, disintermediation.

Core Competency

  • Definition of Core Competency: It is a source of competitive advantage, wide market applications, and difficulty for competitors to imitate.
  • Distinctive Capabilities: Excelling in market sensing, customer linking, and channel bonding.
    • Market sensing: Identifying opportunities and threats from the business periphery.

Holistic Marketing

  • Holistic marketing: Integrates value exploration, creation, and delivery to build long-term stakeholder relationships.
  • Elements of Holistic Marketing: Managing superior value chain for product quality, service, and speed. Expanding customer share, loyalty, and lifetime value.
  • Key questions to address for holistic marketing: (1) Value exploration–identify new value opportunities; (2) Value creation–efficiently create value-added offerings; (3) Value delivery–create a strong stakeholder bond

Strategic Fit and Implementation

  • Strategic fit: Company's strategic fit with the environment is constantly being challenged by rapid market change.
  • Effectiveness versus efficiency: Prioritize effectiveness ("doing the right thing") over efficiency ("doing things right.")
  • Product planning: Product managers develop marketing plans for individual products, lines, or brands. These incorporate marketing plan summaries to achieve established marketing objectives.

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