Marketing Information System
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Questions and Answers

What is the role of a Chief Marketing Officer (CMO) in an organization?

  • Managing different products or brands within the organization
  • Monitoring ongoing performance against annual plan and profitability
  • Representing the sales and marketing teams in specific regions or countries
  • Leading the marketing department with a focus on customer-centricity (correct)

Which organizational structure focuses on assigning sales and marketing activities to specific regions or countries?

  • Market/customer management organization
  • Functional organization
  • Geographic organization (correct)
  • Product management organization

What is the primary focus of marketing control in an organization?

  • Setting goals
  • Evaluating causes of differences
  • Measuring performance against goals (correct)
  • Taking corrective action

In market/customer management organization, how are activities managed?

<p>By tailoring to specific customer segments or markets (C)</p> Signup and view all the answers

What is the purpose of operating control in an organization?

<p>Monitoring ongoing performance against annual plan and profitability (B)</p> Signup and view all the answers

How does strategic control differ from operating control in an organization?

<p>Strategic control assesses whether company's strategies match opportunities, while operating control monitors ongoing performance. (A)</p> Signup and view all the answers

What is the purpose of Customer Relationship Management (CRM) in marketing?

<p>To manage customer touch points to maximize customer loyalty (C)</p> Signup and view all the answers

Which of the following is NOT a research instrument commonly used in marketing research?

<p>Interviews (C)</p> Signup and view all the answers

What is the key function of Artificial Intelligence (AI) in marketing?

<p>Helping machines think and learn like humans with analytical capacity (D)</p> Signup and view all the answers

Which method is NOT considered a Contact Method in marketing research?

<p>Physical responses (B)</p> Signup and view all the answers

What is the primary purpose of analyzing and using marketing information?

<p>To gain customer insights and measure marketing performance (B)</p> Signup and view all the answers

Which of the following is a common type of online research instrument?

<p>Web-based experiments (B)</p> Signup and view all the answers

What is the primary purpose of exploratory research?

<p>Gather preliminary information to define problems (D)</p> Signup and view all the answers

What does Walmart's Retail Link system provide key suppliers with access to?

<p>Customers' buying patterns, store inventory levels, and sales data (D)</p> Signup and view all the answers

Which type of research focuses on describing the market potential for a product?

<p>Descriptive research (B)</p> Signup and view all the answers

What is the primary purpose of competitive marketing intelligence?

<p>Improve strategic decision making by understanding the consumer environment (A)</p> Signup and view all the answers

What is the key characteristic of primary data?

<p>It is collected for the specific purpose at hand (C)</p> Signup and view all the answers

What is the role of marketing research in an organization?

<p>Systematic design, collection, analysis, and reporting of data relevant to a specific marketing situation (B)</p> Signup and view all the answers

Which research approach involves giving different treatments to matched groups of subjects and checking for differences in responses?

<p>Experimental research (D)</p> Signup and view all the answers

In the marketing research process, what is the second step after defining the problem and research objectives?

<p>Developing the research plan (A)</p> Signup and view all the answers

Why is it important for a marketing information system to balance users' desired information with their actual needs?

<p>To ensure decision makers have necessary information for key decisions (A)</p> Signup and view all the answers

What distinguishes secondary data from primary data?

<p>Primary data already exists and was collected for another purpose (D)</p> Signup and view all the answers

Which type of information source involves collections of consumer and market information obtained from data sources within the company’s network?

<p>Internal databases (C)</p> Signup and view all the answers

How does competitive marketing intelligence support strategic decision making?

<p>By providing early warnings of opportunities and threats (B)</p> Signup and view all the answers

Who is responsible for the actual purchase, negotiation, and transaction within an organization's buying center?

<p>Decider (A)</p> Signup and view all the answers

Which actor in the macroenvironment is responsible for budgetary control and financial aspects of the purchase?

<p>Controller (D)</p> Signup and view all the answers

What does a Gatekeeper control within the organization's buying center?

<p>Flow of information (D)</p> Signup and view all the answers

Who influences the decision-making process within the organization but may not make the final decision?

<p>Influencer (B)</p> Signup and view all the answers

Which term refers to the study of human populations in terms of various statistics such as size, density, location, and occupation?

<p>Demographics (C)</p> Signup and view all the answers

Who is responsible for ensuring that the purchase aligns with the organization's financial constraints and goals?

<p>Controller (A)</p> Signup and view all the answers

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