Podcast
Questions and Answers
Match the following marketing actions with the target audience mentioned:
Match the following marketing actions with the target audience mentioned:
Mid-week promotions = Families Social media competitions = Young adults Target audience segmentation = Specific customer groups Marketing campaigns = Specific customer groups
Match the sustainability challenges with their descriptions:
Match the sustainability challenges with their descriptions:
Energy Consumption = High operational costs and environmental impact Waste Management = Food waste and single-use plastics Water Usage = Inefficient taps and potential scarcity Net Zero Emissions = UK Government goal by 2050
Match the sustainability areas with their specific Basebowl actions:
Match the sustainability areas with their specific Basebowl actions:
Energy Efficiency = Replace traditional lighting with LED bulbs Waste Management = Introduce plastic-free packaging Staff Training = Turn off unused appliances and equipment Waste Minimization = Run awareness campaigns
Match the following energy measures with their impact:
Match the following energy measures with their impact:
Match the type of waste with its descriptions.
Match the type of waste with its descriptions.
Match the type of measures with their sustainability focus areas:
Match the type of measures with their sustainability focus areas:
Match the environmental problems with their related issues:
Match the environmental problems with their related issues:
Match the UK Government goal with its implications:
Match the UK Government goal with its implications:
Match the tasks with the roles Maria undertook at the Basebowl:
Match the tasks with the roles Maria undertook at the Basebowl:
Match the marketing activities with their corresponding purpose at Basebowl:
Match the marketing activities with their corresponding purpose at Basebowl:
Match the skills developed by Maria with their corresponding descriptions:
Match the skills developed by Maria with their corresponding descriptions:
Match the descriptions with the different aspects of the Basebowl:
Match the descriptions with the different aspects of the Basebowl:
Match the project components with their impact:
Match the project components with their impact:
Match the descriptions to where they apply at Basebowl:
Match the descriptions to where they apply at Basebowl:
Match each of the following with its primary aim in marketing:
Match each of the following with its primary aim in marketing:
Match Maria's learning experiences with their corresponding results:
Match Maria's learning experiences with their corresponding results:
Flashcards
Target Audience Segmentation
Target Audience Segmentation
The practice of dividing a larger market into smaller groups with similar characteristics, allowing businesses to tailor their marketing efforts effectively.
Customer Engagement
Customer Engagement
The use of strategic marketing techniques to identify and engage specific groups of customers. It ensures that marketing messages are relevant and reach the right audience.
Energy Consumption in Hospitality
Energy Consumption in Hospitality
A critical challenge faced by businesses in the hospitality and entertainment industries, where excessive energy consumption from appliances, lighting, and operations leads to high costs and environmental impact.
Waste Management in Hospitality
Waste Management in Hospitality
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Water Usage in Hospitality
Water Usage in Hospitality
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UK Net Zero Goal
UK Net Zero Goal
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Energy Efficiency Strategies
Energy Efficiency Strategies
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Waste Reduction Strategies
Waste Reduction Strategies
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What is the Basebowl?
What is the Basebowl?
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Who are Basebowl's customers?
Who are Basebowl's customers?
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What roles did Maria hold at Basebowl?
What roles did Maria hold at Basebowl?
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What were some of Maria's key projects at Basebowl?
What were some of Maria's key projects at Basebowl?
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What was Maria's main responsibility at Basebowl?
What was Maria's main responsibility at Basebowl?
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What was one of Maria's key projects at Basebowl?
What was one of Maria's key projects at Basebowl?
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What key skills did Maria develop at Basebowl?
What key skills did Maria develop at Basebowl?
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How did Maria's experience at Basebowl impact her?
How did Maria's experience at Basebowl impact her?
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Study Notes
Introduction
- Maria McCombe reflects on her experience at Basebowl, a 35-year-old ten-pin bowling alley in Scotland.
- Basebowl has a bar, snack bar, food options, and amusements.
- Customers range from families, young adults, and those with disabilities.
Basebowl Experience
- McCombe held multiple roles: marketing assistant, kitchen staff, receptionist, and bar staff.
- She engaged with various aspects of the business, from customer service to creative promotion.
- Key projects included promoting events (e.g., Ware-Wolf attraction), creating TikTok/Instagram content, and planning Christmas events.
- She developed strong relationships with the team and the local community.
Key Learning Experience
- McCombe created mid-week social media campaigns to attract more customers during quieter times.
- Campaigns were strategically designed to showcase specials and experiences.
- She developed and applied problem-solving and strategic marketing skills.
- Identified customer preferences through analysis of past campaigns.
Contemporary Issue: Sustainability
- Sustainability is a major challenge for hospitality businesses, including Basebowl.
- Key issues include high energy consumption (bowling lanes, bar, kitchen, reception), significant food waste, and high water usage.
- Single-use plastics in packaging contribute to landfill issues.
UK Net Zero Goal
- The UK Government targets net zero emissions by 2050, emphasizing the importance for businesses to reduce environmental impact.
- Basebowl needs to address energy, waste, and water issues to comply with future regulations.
Energy Efficiency Strategies
- Replacing traditional lighting with LED bulbs reduces carbon emissions.
- Training staff to turn off unused appliances/equipment lowers energy use.
Waste Management Strategies
- Implementing plastic-free packaging and biodegradable materials.
- Monitoring and recording food waste to optimize portion sizes.
- Running awareness campaigns to minimize waste.
Water Conservation Strategies
- Installing timed taps and water-efficient fixtures.
- Encouraging staff to adopt mindful water-use practices.
Questions for Feedback
- Balancing sustainability with cost-effectiveness (e.g., LED lighting, biodegradable packaging).
- Identifying additional areas of sustainability for further research.
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