Podcast
Questions and Answers
What is the primary goal of relationship marketing?
What is the primary goal of relationship marketing?
Which type of attachment involves a product serving as a link with a past self?
Which type of attachment involves a product serving as a link with a past self?
What does database marketing primarily focus on?
What does database marketing primarily focus on?
Which of the following best describes Web 2.0?
Which of the following best describes Web 2.0?
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What does the Internet of Things (IoT) refer to?
What does the Internet of Things (IoT) refer to?
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What is the main role of a cybermediary?
What is the main role of a cybermediary?
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Which of the following describes intelligent agents?
Which of the following describes intelligent agents?
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Which SEO strategy involves maximizing content visibility in search results?
Which SEO strategy involves maximizing content visibility in search results?
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Which categorization level is characterized by a more abstract grouping?
Which categorization level is characterized by a more abstract grouping?
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What is the primary benefit of the long tail strategy for companies?
What is the primary benefit of the long tail strategy for companies?
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What is typically considered a subordinate category?
What is typically considered a subordinate category?
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How is product categorization strategically important for marketers?
How is product categorization strategically important for marketers?
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Which term refers to a product that has characteristics from two distinct domains?
Which term refers to a product that has characteristics from two distinct domains?
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What is a method to increase message involvement in advertising?
What is a method to increase message involvement in advertising?
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Situational involvement can be enhanced by which of the following techniques?
Situational involvement can be enhanced by which of the following techniques?
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Which kind of media is considered low-involvement?
Which kind of media is considered low-involvement?
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What is one way to encourage consumers to engage with a product mentally?
What is one way to encourage consumers to engage with a product mentally?
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Which technology can enhance situational involvement by making shopping more adventurous?
Which technology can enhance situational involvement by making shopping more adventurous?
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In the Elaboration Likelihood Model, what path to persuasion is taken by consumers who are highly motivated?
In the Elaboration Likelihood Model, what path to persuasion is taken by consumers who are highly motivated?
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What is an effect of high involvement on consumer behavior?
What is an effect of high involvement on consumer behavior?
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Which of the following is NOT a suggested method to increase message involvement?
Which of the following is NOT a suggested method to increase message involvement?
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How does marketing influence our preferences in popular culture?
How does marketing influence our preferences in popular culture?
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What does role theory suggest about consumer behavior?
What does role theory suggest about consumer behavior?
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Why do brand images play a significant role in consumer choice?
Why do brand images play a significant role in consumer choice?
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What separates a 'need' from a 'want' in consumer behavior?
What separates a 'need' from a 'want' in consumer behavior?
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How do brand choices help individuals define their place in society?
How do brand choices help individuals define their place in society?
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What is an example of how marketers can provide 'props' for consumers?
What is an example of how marketers can provide 'props' for consumers?
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In what way does buying a product often communicate more than just acquiring a physical item?
In what way does buying a product often communicate more than just acquiring a physical item?
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Which of the following best describes how consumers evaluate products based on their roles?
Which of the following best describes how consumers evaluate products based on their roles?
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What is meant by the term 'consideration set' in consumer behavior?
What is meant by the term 'consideration set' in consumer behavior?
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How does the evoked set influence brand positioning?
How does the evoked set influence brand positioning?
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What is 'feature creep' in the context of product choice?
What is 'feature creep' in the context of product choice?
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What typically happens during the post-purchase evaluation stage?
What typically happens during the post-purchase evaluation stage?
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What process involves perceiving parts to create a whole in Gestalt psychology?
What process involves perceiving parts to create a whole in Gestalt psychology?
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What is cognitive dissonance in consumer behavior?
What is cognitive dissonance in consumer behavior?
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Which Gestalt principle describes the tendency to perceive an incomplete picture as complete?
Which Gestalt principle describes the tendency to perceive an incomplete picture as complete?
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What is social scoring in the context of post-purchase behavior?
What is social scoring in the context of post-purchase behavior?
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In terms of perception, what does a 'perceptual set' refer to?
In terms of perception, what does a 'perceptual set' refer to?
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How do products in an evoked set typically relate to each other?
How do products in an evoked set typically relate to each other?
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What implications does the grouping of products have on consumer choices?
What implications does the grouping of products have on consumer choices?
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Which principle suggests that we tend to group together objects that share physical characteristics?
Which principle suggests that we tend to group together objects that share physical characteristics?
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What does the figure-ground principle illustrate in visual perception?
What does the figure-ground principle illustrate in visual perception?
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Which of the following is an example of perceptual constancy?
Which of the following is an example of perceptual constancy?
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What might cause an anomaly in perception according to Gestalt principles?
What might cause an anomaly in perception according to Gestalt principles?
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Which principle indicates that objects close together are often perceived as a group?
Which principle indicates that objects close together are often perceived as a group?
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Flashcards
Psychographics
Psychographics
The psychological and lifestyle characteristics of a consumer, such as their values, beliefs, interests, and personality.
Relationship Marketing
Relationship Marketing
Building strong, long-lasting relationships between brands and customers.
Database Marketing
Database Marketing
Using past purchase information to personalize products and marketing messages for individual customers.
Web 2.0
Web 2.0
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Internet of Things (IoT)
Internet of Things (IoT)
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Consideration Set
Consideration Set
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Similar Features in Consideration Set
Similar Features in Consideration Set
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Evoked Set
Evoked Set
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Cognitive Dissonance
Cognitive Dissonance
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Feature Creep
Feature Creep
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Postpurchase Evaluation
Postpurchase Evaluation
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Social Scoring
Social Scoring
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What is popular culture?
What is popular culture?
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How does marketing influence popular culture?
How does marketing influence popular culture?
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What is role theory in consumer behavior?
What is role theory in consumer behavior?
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What is a brand image?
What is a brand image?
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Why do we buy products beyond their function?
Why do we buy products beyond their function?
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What's the difference between a need and a want?
What's the difference between a need and a want?
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How do brand images influence social connections?
How do brand images influence social connections?
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How can marketers use consumer motivations?
How can marketers use consumer motivations?
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What is consumer involvement?
What is consumer involvement?
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What is situational involvement?
What is situational involvement?
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How can marketers increase situational involvement?
How can marketers increase situational involvement?
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What is the central route to persuasion?
What is the central route to persuasion?
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How to increase message involvement?
How to increase message involvement?
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How does involvement affect message processing?
How does involvement affect message processing?
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What is the Elaboration Likelihood Model?
What is the Elaboration Likelihood Model?
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What is the peripheral route to persuasion?
What is the peripheral route to persuasion?
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What is a cybermediary?
What is a cybermediary?
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What are intelligent agents?
What are intelligent agents?
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What is search engine optimization (SEO)?
What is search engine optimization (SEO)?
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What is the long tail concept?
What is the long tail concept?
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What is a knowledge structure?
What is a knowledge structure?
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How does knowledge structure affect product evaluation?
How does knowledge structure affect product evaluation?
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What is a superordinate category?
What is a superordinate category?
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What is positioning strategy?
What is positioning strategy?
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Interpretation
Interpretation
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Gestalt Psychology
Gestalt Psychology
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Bottom-Up Processing
Bottom-Up Processing
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Top-Down Processing
Top-Down Processing
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Perceptual Hypotheses
Perceptual Hypotheses
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Perceptual Set
Perceptual Set
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Perceptual Constancy
Perceptual Constancy
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Closure Principle
Closure Principle
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Study Notes
Consumer Behavior & Marketing Action
- This is a study of how consumers select, purchase, use, or dispose of products, services, ideas, or experiences to satisfy needs and desires.
- The modern view encompasses the entire consumption process before, during, and after a purchase.
Stages of Consumption
- Prepurchase Issues: How consumers decide they need a product and their information-seeking behaviors. For marketers, this stage involves understanding how consumer attitudes are formed and changed, and the cues used to evaluate product superiority.
- Purchase Issues: The experience of acquiring the product. How situational factors like time pressure or store displays affect the purchase decision. Important to marketers is understanding how these factors influence purchase decisions.
- Postpurchase Issues: How consumers dispose of a product and whether they're satisfied with the purchase, and if they will repurchase. Marketers want to determine how satisfied the consumer is and whether they'll tell others about their experience.
Consumer Behavior as a Marketing Strategy
- Marketers satisfy consumer needs to the best of their ability, understanding the consumer's diverse preferences.
- Market segmentation involves targeting specific groups of consumers with tailored products and messages to cater to their needs.
Segmentation Criteria
- Product Usage: The 80/20 rule highlights that 20% of users often account for 80% of sales.
- Demographics: This refers to measurable characteristics like age, gender, marital status, and income.
- Psychographics: This considers psychological and lifestyle traits.
Relationship Marketing
- Building long-term relationships with consumers involves regular interactions and nurturing customer loyalty.
- Elements of self-concept, nostalgic attachment, and strong emotional connections are crucial.
Database Marketing
- Studying and analyzing consumer buying habits to tailor messages and products to their individual needs.
- Data mining of huge datasets enables personalized marketing.
Web 2.0 and the Internet of Things (IoT)
- The rebirth of the internet has created opportunities for social interaction, user-generated content, and communication through the connected network of devices.
Marketing's Impact on Consumer Choice
- Popular culture significantly influences consumer preferences and perceptions of the world.
- Role theory emphasizes the roles consumers play in influencing their consumption habits.
- Motivations to consume center around both functional and emotional needs. Consumers often buy a product/service not only for its 'what', but also for its 'impact' or 'meaning'.
Further Consumer Decision Stages
- Problem Recognition: Shifting from a current state to a desired one. Needs and opportunities for improvement can be the drivers of this shift.
- Information Search: The process of collecting information to make a purchase decision. Includes internal and external searches, as well as ‘accidental’ versus ‘deliberate’ exploration of options.
- Evaluation of Alternatives: Product categorization, criteria development, and using choice rules to make a selection.
- Product Choice/Purchase Decision: Feature creep in products and their associated complexity when choosing.
- Postpurchase Evaluation: Measuring satisfaction by comparing expectations to performance outcomes.
Consumer Behavior Research
- Various fields contribute to the study of consumer behavior, including experimental psychology, microeconomics, social psychology, and cultural anthropology.
Consumer Decisions
- Types of decisions that consumers make (habitual, limited, and extended). How these differing types of decisions vary (time, effort, risk), influence factors.
- Marketing implications and what marketers need to consider regarding each type of decision.
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Description
Test your knowledge on various marketing concepts, including relationship marketing, database marketing, and the Internet of Things. This quiz covers key strategies and terminologies essential for modern marketers. Challenge yourself to see how well you understand these crucial marketing principles.