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Marketing and Sales Training Procedures Manual

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Marketing and Sales Training Procedures Manual

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Questions and Answers

What is the purpose of the Marketing and Sales Training (MST) Department procedures manual?

To outline the general company procedures for all departments

To ensure the highest level of efficiency and standardization in conducted training (correct)

To control all documents and records related to the MST Department

To provide guidelines for personnel management in the MST Department

How are Marketing and Sales Training (MST) Department records stored?

Records are not specified to be stored in any particular manner

Records are stored in a secure off-site facility

Records are kept in physical file cabinets within the department

All records are electronic and saved in SharePoint MST file (correct)

What governs the control of the Marketing and Sales Training Office Procedures Manual?

The documented procedure 'Control of PSAA Documents' stipulated in PSAA Quality Manual (correct)

The Marketing and Sales Training (MST) Department's own set of guidelines

The Marketing and Sales Training (MST) Department head's discretion

The general company policy on document control

What is the requirement for Marketing and Sales Training Records according to the text?

They shall be controlled as per the documented procedure 'Control of PSAA Records' Signup and view all the answers

Where are MST Department records retained permanently?

In MST Share file Signup and view all the answers

What is the responsibility of administrative staff regarding Instructor Technical Files?

Ensuring the instructor’s file is always kept current and up to date Signup and view all the answers

How are electronic training and qualification records handled?

Individual trainee or client records are stored and retrieved electronically Signup and view all the answers

What is the purpose of the Records Inspection form (PSAA/MST/F08)?

To ensure the integrity of the record keeping system Signup and view all the answers

What is included in an Instructor Technical File?

Qualification documents, such as certificates/licenses, Letter of Designation, OJT, and qualification records Signup and view all the answers

How often are checks made to ensure the integrity of the record keeping system?

Every 180 days Signup and view all the answers

Who can access and retrieve MST Department records in MST Share file?

Only the Director and Manager MST Department Signup and view all the answers

What is included in the types of records for MST Departments?

Trainee/client records, Instructor records, Administrative records Signup and view all the answers

Where are electronic copies of administrative records stored?

In department MST Share file Signup and view all the answers

What is preserved from loss, deterioration, or any unauthorized alteration?

MST Records Signup and view all the answers