Marketing and Sales Training Manual Guidelines
25 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the purpose of the manual outlined in the text?

  • To control all documents and records in the MST Department
  • To provide guidelines for efficient use of SharePoint MST file
  • To make transparent the procedures for Marketing and Sales Training Department staff (correct)
  • To outline the general job duties of the Marketing and Sales Training Department

    • How are MST Department records stored?

  • All MST Department records are electronic and saved in SharePoint MST file (correct)
  • MST Department records are stored in a separate storage facility
  • MST Department records are stored physically in the department's office
  • MST Department records are stored in a cloud-based server

    • What governs the control of the Marketing and Sales Training Office Procedures Manual?

  • The documented procedure 'Control of PSAA Documents' (correct)
  • 'Control of Marketing and Sales Training Records'
  • 'Control of Documented Information'
  • 'Control of PSAA Quality Manual'

    • What is the primary focus of the manual in relation to training personnel?

    <p>To enable all training personnel to carry out their assigned duties and responsibilities in accordance with PSAA procedures</p> Signup and view all the answers

    Where are only MST Instructors Technical Files retained?

    <p>Both in hard and electronic copy</p> Signup and view all the answers

    Who can access and retrieve MST Department records in MST Share file?

    <p>Only the Director and Manager MST Department</p> Signup and view all the answers

    What is the retention period for the hard copy of the Instructor Technical File?

    <p>While the Instructor is employed and for a minimum of 2 years thereafter</p> Signup and view all the answers

    How are MST Department records identified and indexed in MST Share file?

    <p>Alphabetically using specific codes</p> Signup and view all the answers

    Where are individual trainee or client records stored and retrieved?

    <p>Electronically</p> Signup and view all the answers

    How often are checks made to ensure the integrity of the record keeping system?

    <p>Every 180 days</p> Signup and view all the answers

    Who can retrieve records for MST Departments?

    <p>Director, Department Manager, and authorized staff</p> Signup and view all the answers

    What is the retention period for electronic copies of all Training records?

    <p>Permanently saved in MST Share file</p> Signup and view all the answers

    Who is responsible for ensuring the integrity of Instructor Technical Files?

    <p>The respective Training department Manager</p> Signup and view all the answers

    What must administrative staff do before placing hard copies in the Instructor’s Technical file?

    <p>Scan all required documents to MST Share file</p> Signup and view all the answers

    What will be attached to an instructor’s technical file as per their designation?

    <p>A list of required documents based on their designation</p> Signup and view all the answers

    What is the primary purpose of the Marketing and Sales Training (MST) Department procedures manual?

    <p>To ensure the highest level of efficiency and standardization in conducted training</p> Signup and view all the answers

    How are Marketing and Sales Training (MST) Department records stored?

    <p>All records are electronic and saved in SharePoint MST file</p> Signup and view all the answers

    What governs the control of the Marketing and Sales Training Office Procedures Manual?

    <p>Documented procedure 'Control of PSAA Documents' as stipulated in PSAA Quality Manual</p> Signup and view all the answers

    What is the requirement for all Marketing and Sales Training (MST) Department personnel regarding the procedures manual?

    <p>All MST Department personnel must be familiar with, use, comply, and implement this procedures manual</p> Signup and view all the answers

    Where are electronic training and qualification records stored and retrieved?

    <p>MST Share file</p> Signup and view all the answers

    What is the purpose of the Records Inspection form (PSAA/MST/F08)?

    <p>To conduct an audit on Instructor Technical Files</p> Signup and view all the answers

    How often are checks made to ensure the integrity of the record keeping system?

    <p>Every 180 days</p> Signup and view all the answers

    What is the retention period for electronic copies of all Training records?

    <p>Permanently saved in MST Share file</p> Signup and view all the answers

    Who is responsible for ensuring that every Instructor has a Technical File started?

    <p>Training department Manager</p> Signup and view all the answers

    What governs the control of the Marketing and Sales Training Office Procedures Manual?

    <p>Training department Manager</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser