Session 2 PPT
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Questions and Answers

What is the primary goal of marketing as described?

  • To understand consumer behaviors in a non-profit context
  • To enhance public policies related to competition
  • To help firms increase their revenues and profits (correct)
  • To analyze economic stability in market economies

Which research design focuses explicitly on understanding cause-and-effect relationships?

  • Causal (correct)
  • Explorative
  • Descriptive
  • Quantitative

What aspect does the American Marketing Association definition address concerning marketing research?

  • The process of qualitative analysis in marketing
  • Its role as a statistical method in research
  • The importance of secondary data
  • The function linking consumers to marketers through information (correct)

Which of the following types of research design is least likely to involve direct data collection from subjects?

<p>Secondary data research (C)</p> Signup and view all the answers

What is a focus of marketing as an academic discipline?

<p>Enhancing firms' market power (A)</p> Signup and view all the answers

Which method is characterized by the systematic gathering and interpretation of information using social sciences techniques?

<p>Market research process (A)</p> Signup and view all the answers

In the context of market research, what differentiates qualitative research from quantitative research?

<p>Qualitative research aims for depth of understanding, while quantitative seeks breadth (A)</p> Signup and view all the answers

What is one of the key steps in the market research process?

<p>Designing the method for data collection (C)</p> Signup and view all the answers

What type of data is syndicate data?

<p>Data collected in a standard format sold to multiple clients (B)</p> Signup and view all the answers

Which type of market research provider typically offers only a few specific services?

<p>Limited service providers (B)</p> Signup and view all the answers

Which category of market problems involves minimal knowledge about the issues and is often characterized by ambiguity?

<p>Ambiguous problems (C)</p> Signup and view all the answers

What is one characteristic of a full service market research provider?

<p>They conduct research using a variety of methods. (D)</p> Signup and view all the answers

What is a primary focus of field service firms in market research?

<p>Conducting surveys (A)</p> Signup and view all the answers

What best describes customized services in market research?

<p>Ad hoc studies tailored to specific client needs. (C)</p> Signup and view all the answers

In which scenario would a business encounter somewhat defined problems?

<p>Understanding of issues exists, but the relationships are unclear. (C)</p> Signup and view all the answers

Which of the following is not a type of specialized service firm in market research?

<p>Generalized research firms (C)</p> Signup and view all the answers

What is the primary goal of exploratory research?

<p>To explore a problem or situation to reduce ambiguity (D)</p> Signup and view all the answers

In which way does descriptive research build upon exploratory research?

<p>By describing the market and its characteristics (A)</p> Signup and view all the answers

Which of the following is NOT typically associated with exploratory research?

<p>Sales forecasting (B)</p> Signup and view all the answers

What type of data is usually excluded from descriptive research?

<p>Qualitative data from interviews (D)</p> Signup and view all the answers

Which of the following best describes 'share of wallet'?

<p>The total amount spent by a consumer in a category (A)</p> Signup and view all the answers

What is a key performance indicator specific to marketing?

<p>Net promoter score (D)</p> Signup and view all the answers

Which research method is least likely to be included in exploratory research?

<p>Statistical regression analysis (C)</p> Signup and view all the answers

Which aspect of market research focuses on measuring brand awareness?

<p>Brand perception studies (B)</p> Signup and view all the answers

What is one primary reason causal research is less frequently undertaken by market researchers?

<p>It often requires more complex statistical methods. (C)</p> Signup and view all the answers

Which of the following is a necessary requirement to claim causality?

<p>Time order, where the cause must precede the effect. (B)</p> Signup and view all the answers

What can sometimes falsely imply causation despite only showing correlation?

<p>A third factor causing both variables. (C)</p> Signup and view all the answers

Descriptive research is primarily employed when:

<p>The research problem is somewhat defined. (B)</p> Signup and view all the answers

Which statement best describes the goal of causal research?

<p>To uncover the relationship of cause and effect between variables. (B)</p> Signup and view all the answers

Which factor is NOT required when assessing causality in research?

<p>Exclusivity of the researched variables. (A)</p> Signup and view all the answers

What does the statement 'correlation does not imply causation' suggest?

<p>The relationship observed could also be a coincidence. (B)</p> Signup and view all the answers

What step follows the determination of the research design, whether exploratory, descriptive, or causal?

<p>Designing the sample and choosing a method of data collection. (D)</p> Signup and view all the answers

What is primarily focused on in the data collection phase of market research?

<p>Ensuring the quality of data collection tools (C)</p> Signup and view all the answers

Which skill is particularly significant for analyzing data in market research?

<p>Technical skills (D)</p> Signup and view all the answers

What is the role of interpretation in the data analysis process?

<p>Assigning meaning to the data (C)</p> Signup and view all the answers

What is one potential recommendation market researchers might make after analyzing consumer needs?

<p>Develop new product offerings (B)</p> Signup and view all the answers

What is a continuous activity mentioned in market research?

<p>Customer satisfaction tracking (D)</p> Signup and view all the answers

What does effectively visualizing data help achieve?

<p>It clarifies and enhances understanding of the findings. (C)</p> Signup and view all the answers

What is essential for a good market researcher to offer when findings are counter-intuitive?

<p>Possible explanations (C)</p> Signup and view all the answers

What is a potential use of secondary sources in market research?

<p>To provide supplemental insights for integration (C)</p> Signup and view all the answers

Which of the following best describes the function of secondary data in market research?

<p>It assists in exploratory research but may not be sufficient alone for major decisions. (A)</p> Signup and view all the answers

What is a key consideration when designing a market study?

<p>Choosing a sample that represents the general population. (C)</p> Signup and view all the answers

Which statement about primary data is false?

<p>Primary data is always numerical and quantifiable. (D)</p> Signup and view all the answers

Which of the following would not typically be categorized as secondary data?

<p>Qualitative interviews conducted by market researchers. (D)</p> Signup and view all the answers

What is the primary benefit of using a well-designed methodology in market research?

<p>It ensures that the research findings yield actionable insights into marketing issues. (C)</p> Signup and view all the answers

Which scenario illustrates an appropriate use of primary data research?

<p>Conducting focus groups to understand product perceptions before launch. (B)</p> Signup and view all the answers

What differentiates qualitative data from quantitative data?

<p>Qualitative data seeks to understand experiences, whereas quantitative data emphasizes statistical measurement. (A)</p> Signup and view all the answers

Which factor is least relevant when deciding on research design for a market study?

<p>The existing knowledge of the researchers. (C)</p> Signup and view all the answers

Flashcards

What is Market Research?

The systematic process of gathering and interpreting information about individuals or organizations, using statistical and analytical methods, to gain insights and support decision making.

Market Research vs. Marketing Research

Market research focuses on the process of gathering and analyzing information, while marketing research emphasizes the application of this information within a specific organization's marketing department.

Why is Market Research Important?

Market research helps businesses understand their target audience, identify opportunities and challenges, develop effective marketing strategies, and improve their overall performance.

Types of Market Research Designs

Market research designs can be categorized into three types: exploratory, descriptive, and causal. They explore, describe, or establish cause-and-effect relationships.

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Primary Data in Market Research

Primary data is original information collected directly from the source, like surveys, interviews, or focus groups.

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Secondary Data in Market Research

Secondary data is pre-existing information gathered by others, like government reports, industry publications, or competitor analysis.

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Qualitative Research

Qualitative research explores opinions, beliefs, and experiences through methods like interviews, focus groups, or case studies.

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Quantitative Research

Quantitative research collects and analyzes numerical data using methods like surveys, experiments, or statistical analysis.

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Who provides market research?

Market research can be conducted internally or externally. Larger companies often have dedicated market research teams within their marketing departments. However, many businesses also utilize external market research providers.

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Full Service Market Research Providers

Large market research firms that offer a wide range of services, often operating globally. They can conduct studies using various methodologies and cater to diverse market research needs.

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Syndicated Data

Standard data collected by market research companies and sold to multiple clients. This information is not specific to one company's needs but provides general insights on a topic or industry.

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Customized Services

Tailor-made market research studies designed specifically for a client's unique needs and objectives. They provide in-depth analysis and answers tailored to a particular situation.

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Limited Service Market Research Providers

Smaller firms specializing in a narrow range of market research services. They might focus on specific industries, customer segments, or methodologies.

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Segment Specialists

Market research firms that specialize in studying specific industries or customer groups. They have expertise in understanding the unique challenges, needs, and trends within their area of focus.

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Field Service Firms

Market research providers specializing in conducting surveys. They have expertise in designing, administering, and analyzing survey data.

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Specialized Service Firms

Market research firms that specialize in advanced research techniques such as ethnography, neuromarketing, or big data analysis. They offer specialized knowledge and insights using advanced methodologies.

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Descriptive Research

Research used when the problem is somewhat defined, focusing on gathering data about a specific situation or group, often using external (e.g., syndicated data) or internal (e.g., company surveys) sources.

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Causal Research

Research aimed at determining cause-and-effect relationships between variables, requiring more complex statistical methods to establish causality.

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Requirements for Causality

To establish a causal relationship, four requirements must be met: 1) Co-occurrence between cause and effect, 2) Cause preceding effect, 3) Control for other potential influencing factors, and 4) A theory explaining the relationship.

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Correlation vs. Causation

Just because two variables are correlated (move together) doesn't mean one causes the other. Other factors might explain the correlation, or it might be a spurious relationship.

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Spurious Correlation

A correlation where two variables appear related, but the relationship is actually caused by a third, hidden factor.

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Research Design

The process of choosing a specific data-collecting method (e.g., surveys, experiments) to address your research question, whether it's exploratory, descriptive, or causal research.

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Exploratory Research

Research used when the problem is less defined, aimed at exploring a topic, generating ideas, and gaining initial insights.

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Research Problem: Uncertainty

Situations where we understand the variables, but their impact on the outcome is unclear. For example, knowing market size doesn't tell us how much we'll actually sell.

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Research Problem: Clearly Defined

Problems where we understand the key variables and their relationships, but need more information for decision-making. For example, we know raising prices decreases demand, but we need to know how much.

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Goals of Exploratory Research

To refine the research problem, identify relationships between variables, and develop good questions for further research.

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Descriptive Research: Market Performance

Descriptive research focuses on various performance indicators to understand the market. These include financial data, brand awareness, share of wallet, and net promoter score.

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Market Performance Indicators: Financial Data

Financial data used in descriptive research include sales figures for specific products or salespersons. This information is used by marketing, finance, and accounting departments.

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Market Performance Indicators: Marketing Measures

Descriptive research uses marketing-specific measures like brand awareness, share of wallet, and net promoter score to gauge consumer perceptions and loyalty.

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Secondary Data

Data that has been collected and analyzed by someone else, like government statistics or industry reports.

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Primary Data

Data that is collected and analyzed by the researcher themselves, like surveys or interviews.

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Desk Research

Research conducted by analyzing and interpreting existing data, like reports or articles.

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Qualitative Data

Data that involves descriptions, opinions, and subjective experiences, often expressed through non-numerical forms like text or video.

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Quantitative Data

Data that involves numerical measurements and quantifiable information, used for statistical analysis.

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Data Collection in Market Research

This phase involves gathering information using methods like questionnaires and interviews. It's crucial to ensure data quality, recruit participants effectively, and gather enough data to meet research goals.

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Data Analysis in Market Research

This phase focuses on analyzing collected data using both qualitative and quantitative techniques. It aims to uncover patterns and trends within the data, often requiring specialized software and technical skills.

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Data Interpretation in Market Research

This phase involves assigning meaning to the patterns and trends discovered during data analysis. It goes beyond identifying patterns and focuses on understanding their implications.

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Practical Recommendations in Market Research

This phase translates research findings into actionable strategies to improve business operations. It involves providing clear recommendations based on the identified needs and desires of customers.

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Market Research Follow-up

This phase involves acting on the research findings to guide decisions, and possibly initiating further research based on new needs or challenges.

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Secondary Sources in Market Research

These are existing data collected by someone else that can be used for research purposes, such as industry reports or government statistics.

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Integrating Secondary Sources

This involves effectively incorporating secondary sources into your research, ensuring they are relevant and credible, and aligning them with your research objectives.

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Benefits of Secondary Sources

They offer valuable insights into industry trends, customer behavior, and competitor activities, saving time and resources compared to collecting primary data.

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Study Notes

Analyzing and Understanding Markets: Designing a Market Study

  • All businesses need to understand their markets
  • Market logics are increasingly adopted in social life
  • Economics studies markets focusing on providing public powers with ways of increasing competition and limiting larger firms' market power
  • Marketing is an academic discipline and department within firms, aimed at increasing firm revenues, profits, and market power
  • Key marketing notions include market-orientation, segmentation, and the 4Ps
  • Marketing research's history is a significant aspect

Agenda

  • Introduction to market research
  • Market research process: key steps
  • Types of research designs (exploratory, descriptive, causal)
  • Primary vs. secondary data
  • Qualitative vs. quantitative research
  • Secondary data (desk research)
  • Data source types and usage
  • Group assignment 1: guidelines
  • Time for group work

Market or Marketing Research?

  • Market research links consumers, customers, and the public to the marketer through information
  • Information is used for identifying and defining opportunities, problems, and refining/evaluating actions, to improve understanding of processes and procedures
  • It defines issues and problems, designs collection methods, manages data, analyzes results, and communicates findings (American Marketing Association, 2017)
  • Market research is a systematic method of gathering and interpreting information about individuals and organizations using statistical and analytical tools of social sciences to gain insights
  • The definitions overlap but the AMA approach views market research as a function (department within an organization), whereas ESOMAR views it as a process

Who Provides Market Research?

  • Providers can be internal (firm's marketing departments) or external (specialized providers)
  • External providers include full-service companies, limited-service specialists (segment specialists for specific segments, field service firms focused on surveys, and specialized firms using highly specific techniques such as ethnography, neuromarketing, and big data analysis)
  • Syndicated data are collected in standard formats and sold to multiple customers, while customized services are conducted ad hoc for specific clients

The Market Research Process

  • Market research requires good planning, and involves:
    • Identifying and formulating the marketing problem
    • Determining the research design
    • Designing the sample and data collection method
    • Collecting the data
    • Analyzing the data
    • Interpreting, discussing, and presenting the findings
    • Following up

1. Identify and Formulate the Marketing Problem

  • Market problems can be ambiguous (little known about the issues), somewhat defined (issues and variables known but not their relationships), or clearly defined (issues and variables known and relationships clear). Examples of problems are introducing new technologies, exporting products, and increasing prices

2. Determining the Research Design

  • Research problems and designs are linked
  • Ambiguous problems: Exploratory research (understand structure, generate hypotheses, develop measurement)
  • Somewhat defined problems: Descriptive research (describe customers, understand market size, segment markets, measure performance)
  • Clearly defined problems: Causal research (uncover causality, understand the effect of marketing mix elements)

3. Design the Sample and Method of Data Collection

  • Data collection methods can be either exploratory, descriptive, or causal
  • This step involves choosing a methodology based on the research problem and using existing data (secondary) or gathering new data (primary)

4. Collect the Data

  • Data collection is important and uses tools like questionnaires and interview guidelines
  • Recruiting participants and ensuring a large enough sample are essential

5. Analyze the Data

  • Analyzing data requires technical skills, both in qualitative and quantitative research methods

6. Interpret, Discuss, and Present Findings

  • Data analysis discovers trends, while interpretation assigns meaning (e.g., visualizing data, summarizing information)
  • Marketers often provide recommendations based on findings (e.g., new product developments, effective messaging, changing advertising strategies).

7. Follow-up

  • Follow-up involves using market research for decisions (e.g., new product development, promotional campaigns)
  • It can require further testing of ideas or methods. Some market research never ends and tracks factors like customer satisfaction, brand awareness.

Secondary Data

  • Secondary data (desk research, business intelligence) is used in exploratory research
  • Based on syndicated data and publicly available data (news articles, internet sources)
  • Important to verify the quality of such online information

Primary Data

  • Primary data is generated by market researchers, internally or externally, for better understanding of problems and can be qualitative or quantitative
  • Qualitative data: non-numerical data (text, video, audio) used in exploratory or descriptive research for insights into experiences and consumer needs
  • Quantitative data: numerical data used in descriptive or causal research for statistical analysis

Taking Advantage of Secondary Data Sources

  • Different types of secondary data sources exist (academic research, media sources, syndicated data, business/government/NGO sources, consumer generated data)
  • Understanding how to use and integrate those sources is crucial for marketing research

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This quiz covers the essential concepts of market research, including its purpose, key steps, and various research designs. Explore the distinctions between primary and secondary data, qualitative and quantitative research, and learn about marketing's role in understanding markets. Ideal for students seeking to enhance their knowledge of market dynamics.

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