Managing Resistance to Change in Healthcare Organizations

• Forces inside and outside HCOs push for change, but there is often resistance from employees.
• Employees may go through stages of anticipation, denial, anger, bargaining, depression, and acceptance.
• Unique personalities, past experiences, biases, and current life stressors may lead employees to resist change.
• Managers should expect resistance and plan for it when implementing change.
• Both small-scale and large-scale change models include actions to overcome resistance.
• Resistance was encountered at Partners HealthCare in the Here's What Happened example.
• Resistance is a natural part of the change management process.
• The topic of resistance can be further explored by studying people, organizations, and healthcare.
• Not all employees will resist change, but some will.
• Resistance may range from ignoring the change to outright defiance.

Test your knowledge on the topic of resistance to change in healthcare organizations with this quiz. Learn about the different forces that push for change and why resistance from employees is a common occurrence. Discover the various stages employees may go through when faced with change and the factors that can lead to resistance. Explore the role of managers in planning for and overcoming resistance to change. From small-scale to large-scale change models, this quiz covers it all. See how much you know about this natural part of the change management process