Podcast
Questions and Answers
The company ______ needs to work with people of diverse backgrounds in a more sophisticated environment than ever before.
The company ______ needs to work with people of diverse backgrounds in a more sophisticated environment than ever before.
manager
Good managers are advocates of ______, avoiding prejudice and stereotypes.
Good managers are advocates of ______, avoiding prejudice and stereotypes.
diversity
To avoid appearing ethnocentric, managers should strive for ______ in their workplace opinions.
To avoid appearing ethnocentric, managers should strive for ______ in their workplace opinions.
neutrality
A culturally diverse talent pool enables an organization to ______ and retain top talent.
A culturally diverse talent pool enables an organization to ______ and retain top talent.
Leveraging local market knowledge can make a business more ______ and profitable.
Leveraging local market knowledge can make a business more ______ and profitable.
______ insights ensure higher quality and more targeted marketing efforts.
______ insights ensure higher quality and more targeted marketing efforts.
Navigating ______ requirements and employment laws can present a significant challenge for diverse teams.
Navigating ______ requirements and employment laws can present a significant challenge for diverse teams.
Different professional ______ can lead to misunderstandings within a team.
Different professional ______ can lead to misunderstandings within a team.
Understanding ______ is crucial for managing diversity effectively, as each employee has a unique background.
Understanding ______ is crucial for managing diversity effectively, as each employee has a unique background.
Effective managers avoid broad ______ and instead focus on understanding what makes each employee unique.
Effective managers avoid broad ______ and instead focus on understanding what makes each employee unique.
Employees are most strongly motivated and rewarded by meaningful work, good workplace relationships, and continuous learning and career ______.
Employees are most strongly motivated and rewarded by meaningful work, good workplace relationships, and continuous learning and career ______.
Effective managers of cultural diversity need a number of abilities and strategies for managing and working with diverse ______ and customers
Effective managers of cultural diversity need a number of abilities and strategies for managing and working with diverse ______ and customers
Managers should not assume they know what works for everyone, instead they must pay attention to what employees say and do which reveals an employee's work ______, drive, and sensibilities.
Managers should not assume they know what works for everyone, instead they must pay attention to what employees say and do which reveals an employee's work ______, drive, and sensibilities.
All employees like to be praised ______; some are shy and others balk at public praise because of religious or cultural beliefs
All employees like to be praised ______; some are shy and others balk at public praise because of religious or cultural beliefs
Teams, particularly those comprised of people from diverse backgrounds, offer more ______ and ideas than any one person.
Teams, particularly those comprised of people from diverse backgrounds, offer more ______ and ideas than any one person.
Building a ______ culture reinforces the idea that various perspectives are valued.
Building a ______ culture reinforces the idea that various perspectives are valued.
Building motivated teams is to foster openness, mutual trust, respect and commitment to the ideas being ______.
Building motivated teams is to foster openness, mutual trust, respect and commitment to the ideas being ______.
With as many as four ______ working together, understanding drives each is important.
With as many as four ______ working together, understanding drives each is important.
______ between 1980 and 2000 have a strong focus on civic duty.
______ between 1980 and 2000 have a strong focus on civic duty.
Members of generation X, born between 1960 and 1980 want to learn and be ______.
Members of generation X, born between 1960 and 1980 want to learn and be ______.
Flashcards
Diversity Management
Diversity Management
A company manager works with individuals from various backgrounds in an increasingly complex environment.
Qualities of Good Managers
Qualities of Good Managers
Good managers advocate diversity, avoid prejudice, maintain neutrality, and enforce diversity.
Benefits of Diversity
Benefits of Diversity
Cultural perspectives inspire creativity, local insight increases competitiveness, and cultural sensitivity enhances quality.
Challenges of Diversity
Challenges of Diversity
Signup and view all the flashcards
Managing Diversity
Managing Diversity
Signup and view all the flashcards
Top Employee Motivators
Top Employee Motivators
Signup and view all the flashcards
Avoid Assumptions
Avoid Assumptions
Signup and view all the flashcards
Benefits of Teamwork
Benefits of Teamwork
Signup and view all the flashcards
Motivating Generational Differences
Motivating Generational Differences
Signup and view all the flashcards
Study Notes
- The learning objective is to examine the key challenges that arise when working with intercultural teams.
Introduction
- A key question regarding diversity at work is who manages or oversees diversity.
- It is essential for the company manager to work with individuals from diverse backgrounds in a sophisticated and complex environment.
Qualities of Good Managers
- Good managers are advocates of diversity, avoiding prejudice and stereotypes.
- Instead of being ethnocentric, managers should be neutral and enforce policies against curbing diversity.
- Diversity managers are skilled at resolving workplace issues and gain experience in culturally diverse environments.
Benefits of Diversity
- Diverse cultural perspectives promote creativity and innovation.
- Local market insight makes businesses more competitive and profitable.
- Cultural sensitivity and local knowledge improve marketing efforts.
- Accessing a diverse talent pool helps attract and retain skilled employees.
- A diverse skills base allows for a broader range of products and services.
- Diverse teams tend to be more productive and have better performance.
- Increased opportunities arise for personal and professional growth.
Challenges of Diversity
- Colleagues from certain cultures may be less expressive.
- Integrating multicultural teams can be difficult when facing negative stereotypes or prejudice.
- Professional communication differences can lead to misinterpretations across languages and cultures.
- Dealing with visa requirements, employment laws, and workplace accommodations can be challenging.
- Different understandings can arise of professional etiquette.
- Conflicting working styles can occur across teams.
Managing Diversity
- Managing diversity involves understanding employees' backgrounds, beliefs, attitudes, values, and ways of thinking to properly motivate employees.
- Motivations can vary, including financial rewards, perks, and job quality.
- Motivations may change based on age or changing roles.
- Managers should avoid broad assumptions and understand/build on each employee’s unique strengths.
Employee Motivation Factors:
- Employees are motivated by meaningful work and a sense of accomplishment.
- Good workplace relationships/feeling valued and involved are key motivators.
- Employees are motivated when there are continuous learning and career development opportunities.
- Managers must address motivations for all employees in a culturally diverse workforce.
- Effective managers need abilities and strategies to manage diverse staff.
Important Considerations
- Managers should avoid assumptions about what works for everyone, paying attention to individual work ethics and preferences.
- Public praise may not be universally appreciated due to cultural/religious beliefs.
- In cases of doubt, managers should ask employees how to motivate and encourage them.
Tapping into Teamwork
- Teams from diverse backgrounds offer more perspectives and ideas.
- Teamwork promotes valued perspectives, openness, trust, respect, and commitment to ideas.
- Individuals are more likely to complete projects successfully when they feel valued.
Generational Motivation
- Four generations can work together, so understanding each generation's drivers is important.
- Millennials (born 1980-2000) focus on civic duty, achievement, and multitasking.
- Generation X (born 1960-1980) want to learn and be challenged.
- Baby Boomers (born 1943-1960) want to be valued for their contributions.
- Those born between 1922 and 1943 are hard workers and respect authority.
- It's essential for managers to understand employee needs and priorities to motivate them.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
