Managing Diversity in the Workplace
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Questions and Answers

What distinguishes deep-level diversity from surface-level diversity?

  • Surface-level diversity includes learned traits.
  • Deep-level diversity includes personality and attitudes. (correct)
  • Surface-level diversity encompasses personal experiences.
  • Deep-level diversity consists of observable traits.
  • What is a benefit of managing diversity effectively in the workplace?

  • Reduced turnover and absenteeism. (correct)
  • Higher levels of employee dissatisfaction.
  • Limited talent attraction efforts.
  • Increased costs due to training requirements.
  • Which diversity paradigm focuses on integrating deep-level diversity into organizational strategy?

  • Learning & Effectiveness (correct)
  • Surface-Level Unity
  • Access & Legitimacy
  • Discrimination & Fairness
  • Which of the following is NOT a part of the Big Five Personality Traits?

    <p>Responsiveness</p> Signup and view all the answers

    What does affirmative action primarily focus on?

    <p>Legal equality and compliance.</p> Signup and view all the answers

    Which leadership theory emphasizes the importance of matching leadership style to the situation?

    <p>Situational Leadership</p> Signup and view all the answers

    What does the 'Initiating Structure' in the behavioral approach of leadership refer to?

    <p>Organizing tasks and setting goals.</p> Signup and view all the answers

    Which method is suggested for effective diversity management?

    <p>Diversity audits and mentoring programs.</p> Signup and view all the answers

    Which leadership style is most appropriate for managing unstructured tasks with unclear authority?

    <p>Directive</p> Signup and view all the answers

    What component is essential to the expectancy theory of motivation?

    <p>Valence</p> Signup and view all the answers

    In what situation would a participative leadership style be most effective?

    <p>When team members are experienced with clear authority</p> Signup and view all the answers

    What is a key characteristic of transformational leadership?

    <p>Building strong relationships with followers</p> Signup and view all the answers

    Which rule enhances decision-making under normative decision theory?

    <p>Quality of information</p> Signup and view all the answers

    Which type of reinforcement involves removing rewards to reduce behavior?

    <p>Extinction</p> Signup and view all the answers

    What is the focus of the equity theory in motivation?

    <p>Input-output ratios comparison</p> Signup and view all the answers

    What is a primary component of goal-setting theory?

    <p>Challenging yet achievable goals</p> Signup and view all the answers

    What is an example of an extrinsic reward?

    <p>A monetary bonus</p> Signup and view all the answers

    Which motivational theory suggests that behavior is shaped by consequences?

    <p>Reinforcement theory</p> Signup and view all the answers

    What type of schedule yields similar results among continuous, fixed ratio, and variable ratio reinforcement?

    <p>Continuous schedules</p> Signup and view all the answers

    What is a characteristic of supportive leadership?

    <p>Being approachable and considerate</p> Signup and view all the answers

    What is the formula for motivation according to the basic motivation model?

    <p>Effort x Ability x Situational Constraints</p> Signup and view all the answers

    Which decision-making style involves seeking input from others before making a final decision?

    <p>Consultative</p> Signup and view all the answers

    Study Notes

    Managing Diversity

    • Diversity encompasses various demographic, cultural, and personal traits among employees and customers.
    • Surface-level diversity involves observable traits like age, sex, and race.
    • Deep-level diversity includes learned characteristics such as personality and attitudes.
    • Diversity management strategies like training and mentoring can reduce stereotypes and enhance organizational performance.
    • Affirmative action focuses on legal equality, while diversity encompasses broader differences.

    Deep-Level Diversity & Diversity Paradigms

    • The Big Five personality traits (OCEAN) include: Openness to experience, Conscientiousness, Extraversion, Agreeableness, and Neuroticism.
    • Diversity paradigms include: Discrimination & Fairness, Access & Legitimacy, and Learning & Effectiveness.
    • Learning & Effectiveness paradigm integrates deep-level diversity to enhance effectiveness and collaboration.

    Leadership

    • Leaders focus on vision and long-term goals, while managers emphasize productivity and short-term objectives.
    • Leadership theories include Trait Theory, emphasizing traits like drive and self-confidence.
    • The Behavioral Approach focuses on leadership behaviors like initiating structure and consideration.
    • Situational Leadership theories, like Fiedler's Contingency Theory and Hersey and Blanchard's model, adapt leadership styles to specific situations and follower readiness.

    Leadership Theories (Class 24)

    • Path-Goal Theory: Leaders clarify paths to goals using directive, supportive, participative, or achievement-oriented styles.
    • Normative Decision Theory: Determines appropriate levels of employee participation in decision-making (autocratic, consultative, group).
    • Charismatic Leadership: Focused on strong relationships with followers.
    • Transformational Leadership inspires followers beyond personal interests towards group success through charisma, motivation, intellectual stimulation, and individualized consideration.

    Motivation and Performance (Class 25)

    • Motivation is influenced by effort, ability, and situational constraints.
    • Needs include lower-order needs (safety, physiological) and higher-order needs (relationships, achievement).
    • Rewards are categorized as extrinsic (tangible) and intrinsic (personal satisfaction).
    • Equity Theory: Employees compare input/output ratios to others; perceived inequities influence motivation.

    Advanced Motivation Theories (Class 26)

    • Expectancy Theory: Motivation = Valence × Expectancy × Instrumentality (where valence is the value of reward, expectancy is effort-performance link, instrumentality is performance-reward link).
    • Reinforcement Theory: Behavior is shaped by consequences (positive reinforcement, negative reinforcement, punishment, extinction).

    Study Notes for MGT 3200 - Class 27

    • Reinforcement Theory: Schedules of reinforcement (continuous, intermittent – fixed ratio, variable ratio, fixed interval, variable interval) influence behavior.

    • Goal-Setting Theory: Specific, challenging goals with feedback improve motivation and performance.

    • Integrated Motivation Model: No single approach fits all; various factors like needs, goals, and equity considerations impact motivation.

    • Key dates for upcoming Course elements (exam 3) and assignments are provided.

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    Description

    This quiz explores the concepts of diversity, including its various forms such as surface-level and deep-level diversity. Participants will learn about the Big Five personality traits and diversity management strategies that improve organizational performance. Test your knowledge on how effective leadership and diversity paradigms contribute to a thriving workplace.

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