Understanding Diversity Management in the Workplace

Culture is the collective programming of the mind which distinguishes the members of one category of people from another.

Diversity Management

Cultural Competence is the awareness, knowledge, skills, practices, and processes needed to function effectively in culturally diverse situations.

Culture Shock

Race is a group of people of common ancestry with distinguishing physical features like skin color or build.

Ethnicity is the sense of belonging to a population with shared characteristics including territory, language, religion, and customs.

Prejudice is an unfavourable opinion or feeling formed beforehand or without knowledge, thought, or reason.

Cultural appropriation occurs when someone uses knowledge learned from another culture for personal gain.

Cultural knowledge is important as it helps individuals understand their culture's core characteristics.

Cultural relativism is the idea that a person's beliefs, values, and practices should be understood based on their own culture, not judged against another's criteria.

Managing diversity acknowledges people's differences and recognizes them as valuable, leading to increased adaptability, broader service range, variety of viewpoints, more effective execution, and talent attraction and retention.

Tolerance is the willingness to tolerate opinions or behavior one dislikes, while acceptance is an individual's assent to the reality of a situation without protesting it.