Podcast
Questions and Answers
What is a significant factor driving the need for change in organizations?
What is a significant factor driving the need for change in organizations?
The persistence of opportunity and income inequalities among women and minorities.
How can managers make more informed decisions during unpredictable business cycles?
How can managers make more informed decisions during unpredictable business cycles?
By taking a consensus approach to economic forecasts.
What is essential for technological development?
What is essential for technological development?
A healthy innovation process.
What is the term for the process of managing a diverse workforce?
What is the term for the process of managing a diverse workforce?
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What is the term for the highest level of attainment that women and minorities can reach in an organization?
What is the term for the highest level of attainment that women and minorities can reach in an organization?
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What is the term for the process of creating new products and services?
What is the term for the process of creating new products and services?
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What is the term for the use of technology to improve business operations?
What is the term for the use of technology to improve business operations?
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What is the term for the cycle of growth and decline in the economy?
What is the term for the cycle of growth and decline in the economy?
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What is the term for the process of creating new business opportunities within an organization?
What is the term for the process of creating new business opportunities within an organization?
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What is the term for the study of demographic trends and patterns?
What is the term for the study of demographic trends and patterns?
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Study Notes
Chapter Objectives
- Summarize the demographics of the new American workforce
- Explain why America's education and workplace readiness situation is a crisis
- Define the term managing diversity and explain its importance
- Discuss the impact of the changing political-legal environment on management
- Discuss the importance of business cycles and the global economy for modern managers
- Describe the three-step innovation process and define the term intrapreneur
The Social Environment
- Demographics: changes in statistical profiles of population characteristics
- Inequalities: persistent barriers faced by women, minorities, and others in the workplace
- Managing diversity: creating organizational cultures that enable all employees to realize their potential
Demographics of the New Workforce
- The workforce is getting larger, more female, more racially and ethnically diverse, older, and more age-diverse
- America's education and workplace skills crisis: U.S. workers need a constantly improving, world-class education to compete in a global labor market
- Problems with education start early and persist throughout the education process
Myths About Older Workers
- Myth: older workers are less productive
- Myth: older workers incur higher benefits costs
- Myth: older workers have higher absenteeism
- Myth: older workers have more accidents at work
- Myth: older workers are less willing to learn
- Myth: older workers are inflexible about work hours
Nagging Inequalities in the Workplace
- Under the glass ceiling: women continue to experience a significant gender-wage gap and strong barriers to advancement
- Continuing pressure for equal opportunity: women, minorities, and the physically challenged are pressing for more employment opportunities
- Contingent workers: about 17% of the U.S. labor force, often hired because they are less costly and can be let go when times are bad
- Lower job involvement among part-time workers compared to full-time counterparts
Managing Diversity
- Managing diversity: the process of creating an organizational culture that provides all employees with assistance and opportunities to help them realize their full potential
- More than EEO: moral necessity and commitment to going beyond EEO and affirmative action to create flexible organizations that value diversity
The Political-Legal Environment
- Politics: the art or science of public influence or control
- The politicization of management: issues management, general political responses, and specific political strategies
- Issues management: an ongoing process of identifying, evaluating, and responding to important social and political issues
- General political responses: defending the status quo, adopting a "wait and see" approach, or proactively responding to issues
Business Cycles and the Global Economy
- Business cycles affect managerial decisions
- Managers can make timely decisions by taking a consensus approach to economic forecasts
Innovation and Intrapreneurship
- The three-step innovation process: invention, innovation, and diffusion
- Intrapreneurship: an organizational climate that fosters innovation and entrepreneurship
- Importance of innovation: vital to technological development and economic growth
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Description
Learn about the demographics of the new American workforce, understand the crisis in education and workplace readiness, and discover the importance of managing diversity in today's workplace.
