22 Questions
According to Pondy's model, in which stage of organizational conflict does no outright conflict exist?
Stage 1: latent conflict
How does Pondy explain the emergence of organizational conflict?
Caused by the clash of goal-directed behavior of different groups
What are the potential benefits of conflict in an organization, as mentioned in the text?
Overcoming organizational inertia and leading to change
When does conflict in an organization stop being a force for good, as per the text?
When it becomes a cause of organizational decline
What does managing conflict effectively require, based on the text?
Learning how to control it
What do vertical and horizontal differentiation lead to?
Establishment of diverse organizational subunits with different goals
What is one of the most important political tactics a manager can use?
Controlling the agenda
In the context of organizational politics, what is equally important to possessing and using power?
Knowing how and when to use power
What can organizational politics do to the choices and decisions of an organization?
Improve the choices and decisions
Why is it important for an organization to establish a balance of power?
So that alternative views and solutions can be offered and considered by all
What must happen over time to the balance of power in an organization?
Shift toward the part that can best manage uncertainty and contingencies
What determines whether power and politics benefit or harm an organization?
Balance of power among organizational stakeholders
Which stage of conflict is characterized by subunits developing an emotional response toward one another?
Stage 3: felt conflict
What is the mechanism through which conflict gets resolved according to the text?
Organizational power
What is one way to harness conflict between subunits and prevent the polarization of attitudes?
Setting up a procedural system for airing grievances
What is the main reason managers need to prevent conflict from reaching the manifest stage?
To avoid a breakdown in communication
Which stage of conflict is characterized by one subunit attempting to thwart the goals of another subunit?
Stage 4: manifest conflict
What is one way to resolve conflict by acting at the level of structure?
Flattening the hierarchy
What is the definition of organizational power according to the text?
The ability to overcome resistance by others to achieve a desired objective or result
What do individuals and subunits use many political tactics for within organizations?
'Acquiring, developing, and using power and other resources to obtain preferred outcomes in a situation in which there are uncertainty or disagreement about choices'
'Becoming indispensable' involves which of the following according to the text?
Becoming non-subsitutable or central
'Organizational politics' can be defined as:
'Acquiring, developing, and using power and other resources to obtain one’s preferred outcomes'
Learn about organizational conflict and its impact on goal-directed behavior, organizational inertia, learning, and change. Understand the benefits and drawbacks of conflict in an organization.
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