Managing Conflict in Organizations
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Questions and Answers

What does a cooperative response primarily aim to achieve?

  • Minimize personal involvement in the situation
  • Establish dominance in a conflict
  • Satisfy the needs of the focal person
  • Satisfy the needs of the interacting person (correct)

    • What is the main focus of an assertive response?

  • The needs of the focal person (correct)
  • Compromising between both parties
  • The needs of the interacting person
  • Avoiding conflict altogether

    • In conflict resolution, what dimension does the cooperativeness reflect?

  • The significance of the issue
  • The importance of the relationship (correct)
  • The strategies employed during the conflict
  • The level of authority held by each party

    • Which approach is characterized as assertive and uncooperative?

    <p>Competing</p> Signup and view all the answers

    What is a characteristic behavior associated with the competing approach?

    <p>Ignoring the claims of the other party</p> Signup and view all the answers

    Which of the following strategies is NOT typically associated with the competing approach?

    <p>Collaborative dialogue</p> Signup and view all the answers

    What is a potential consequence of repeatedly using a competing approach to conflict management?

    <p>It creates long-term hostility and resentment.</p> Signup and view all the answers

    How does the accommodating approach to conflict management primarily function?

    <p>By prioritizing one party's needs over the other.</p> Signup and view all the answers

    Which of the following best describes accommodating in conflict behavior?

    <p>Prioritizing the desires of the other person over one's own</p> Signup and view all the answers

    Which of the following best describes the avoiding approach to conflict?

    <p>It maintains status quo by delaying resolution.</p> Signup and view all the answers

    In a situation where one party is using threats to resolve conflict, what type of approach are they likely using?

    <p>Competing</p> Signup and view all the answers

    In what way can an authoritarian leader appear democratic?

    <p>By inviting input but controlling final decisions.</p> Signup and view all the answers

    What often happens in workgroups led by managers who use the avoiding approach?

    <p>A leadership vacuum is created and confusion ensues.</p> Signup and view all the answers

    How does an austere budget affect interpersonal conflicts in an organization?

    <p>It exacerbates disputes over domain claims and resource requests.</p> Signup and view all the answers

    What impact does uncertainty in the workplace generally have on employees?

    <p>It increases anxiety and the tendency for conflict.</p> Signup and view all the answers

    Compromising in conflict management is characterized as being between which two approaches?

    <p>Assertiveness and cooperativeness.</p> Signup and view all the answers

    What are leaders who rely on manipulation likely to experience in the long run?

    <p>Backlash and reluctance from their subordinates.</p> Signup and view all the answers

    Which type of conflict results from rapid changes in an organization?

    <p>Frustration conflict</p> Signup and view all the answers

    What happens to interpersonal relationships in a high-stress environment following major downsizing?

    <p>Social interactions such as coffee breaks decrease.</p> Signup and view all the answers

    Which conflict management style emphasizes the importance of maintaining friendly relations?

    <p>Accommodating</p> Signup and view all the answers

    What is often a result of frequent changes in task assignments and management philosophy?

    <p>Sharpened conflicts over minor issues.</p> Signup and view all the answers

    Which of the following is NOT a consequence of environmental stress in an organization?

    <p>Heightened trust towards management.</p> Signup and view all the answers

    What typically happens to conflicts that arise from frustration due to organizational changes once stability is restored?

    <p>Conflicts dissipate quickly.</p> Signup and view all the answers

    In a stressful organizational climate, how does scarcity affect employee behavior?

    <p>It lowers participation in discussions.</p> Signup and view all the answers

    Which conflict approach is most effective when perceived time pressure is high and attention to others' feelings is low?

    <p>Competing</p> Signup and view all the answers

    In which situation would avoiding be a suitable conflict approach?

    <p>When there is low perceived time pressure and low complexity</p> Signup and view all the answers

    Which of the following approaches is characterized by high attention to both the issue and the feelings of others?

    <p>Collaborating</p> Signup and view all the answers

    When should a compromising approach be considered over collaborating?

    <p>When there is moderate attention to learning in the situation</p> Signup and view all the answers

    What is a primary condition that makes competing an effective approach?

    <p>Low attention to others’ feelings</p> Signup and view all the answers

    Which conflict approach would likely escalate a conflict rooted in identity-related factors?

    <p>Accommodating</p> Signup and view all the answers

    Which conflict approach favors situations that are both high in time pressure and high in attention to the issue?

    <p>Compromising</p> Signup and view all the answers

    When is it most effective to use a collaborating approach?

    <p>When the issues are highly complex</p> Signup and view all the answers

    What is the fundamental aim of a compromise in conflict resolution?

    <p>To obtain partial satisfaction for both parties.</p> Signup and view all the answers

    Which approach is characterized by fully addressing the concerns of both parties?

    <p>Collaborating approach</p> Signup and view all the answers

    What type of outcomes do compromising, accommodating, and forcing approaches represent?

    <p>Win-lose outcomes</p> Signup and view all the answers

    In conflict resolution, what does the term 'zero-sum game' refer to?

    <p>A scenario where one party's gain is exactly balanced by the other party's loss.</p> Signup and view all the answers

    What can be inferred about a manager's conflict resolution approach if they often avoid collaborative methods?

    <p>They may not fully recognize the importance of both parties' interests.</p> Signup and view all the answers

    Which term best describes the intent behind the collaborative approach?

    <p>Problem-solving</p> Signup and view all the answers

    What is a common misconception about conflict resolution among managers?

    <p>Collaboration is always the best approach to conflict.</p> Signup and view all the answers

    What does managing conflict skillfully entail?

    <p>Employing appropriate responses at the appropriate times.</p> Signup and view all the answers

    What is the primary goal of the collaborating conflict management style?

    <p>To find an integrative solution</p> Signup and view all the answers

    In which situation is the competing style most appropriate?

    <p>During emergencies requiring quick action</p> Signup and view all the answers

    What is a key characteristic of the compromising conflict management style?

    <p>It is used for temporary settlements</p> Signup and view all the answers

    When is accommodating the most suitable conflict management approach?

    <p>When maintaining relationships and cooperation is crucial</p> Signup and view all the answers

    What is a situation where the avoiding conflict management style is appropriate?

    <p>When the issue is trivial or less significant</p> Signup and view all the answers

    Which of the following conflict management styles would be least effective in achieving a consensus?

    <p>Competing</p> Signup and view all the answers

    Which approach should be used when quick resolution is required under time pressure?

    <p>Competing</p> Signup and view all the answers

    What is a reason for using the accommodating style in conflict management?

    <p>When the issue is significant to others</p> Signup and view all the answers

    What advantage does the compromising style offer in conflict situations?

    <p>Allows for temporary settlements</p> Signup and view all the answers

    In what condition would avoiding a conflict be beneficial?

    <p>When you know others can resolve the conflict better</p> Signup and view all the answers

    Study Notes

    Managing Conflict in Organizations

    • Managers often misattribute interpersonal conflict to personality flaws, labeling individuals as "troublemakers."
    • Research shows that poor performance is usually attributed to environmental issues, not individual flaws.
    • Conflict arises from three major sources
      • Identity-related differences: Varying backgrounds, experiences, and cultural values create divergent interpretations and expectations.
      • Role incompatibility: Interdependent roles with conflicting priorities (e.g., production vs. sales) lead to conflict.
      • Environmental stress: Budget constraints, uncertainty, and frequent change escalate conflict.

    Causes of Conflict

    • Conflict is not always negatively perceived; it can spur learning and change.
    • Conflict resolution approaches can be categorized by cooperativeness and assertiveness.
    • Collaborating: A win-win approach, crucial for complex issues.
    • Competing: High assertiveness, low cooperation, a forceful approach often used in emergencies.
    • Compromising: A good balance between assertiveness and cooperation for moderate conflicts.
    • Accommodating: Prioritizes cooperation over assertiveness; suitable for less personally important issues, or when someone else is right.
    • Avoiding: Low cooperation, low assertiveness; a solution deferral tactic useful for trivial issues or when cooling-off periods are needed.

    Conflict Response

    • The appropriate response depends on context and individual characteristics.
    • Perceived complexity and time pressure influence the ideal approach.
    • Attention to emotions and perspectives improves choice and outcome.
    • Conflict management styles can facilitate organizational learning and development.

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    Description

    This quiz explores the dynamics of conflict within organizational settings. It identifies the primary sources of conflict, such as identity-related differences, role incompatibility, and environmental stress. Additionally, the quiz discusses various conflict resolution approaches and their implications for effective management.

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