Podcast
Questions and Answers
What is a consequence of avoiding conflict?
What is a consequence of avoiding conflict?
- The conflict is more likely to be resolved quickly
- The relationship between the parties becomes stronger
- The conflict resolution is more likely to succeed
- The situation is more likely to continue or escalate (correct)
What is a common reason qualified employees are passed over for management and executive positions?
What is a common reason qualified employees are passed over for management and executive positions?
- Poor communication skills
- Lack of conflict resolution skills
- Conflict avoidance (correct)
- Fear of conflict
What is a characteristic of escalating conflicts?
What is a characteristic of escalating conflicts?
- Tactics change from light to heavy (correct)
- Goals remain the same
- The number of issues decreases
- Fewer parties are involved
What is a possible outcome of managing conflict effectively?
What is a possible outcome of managing conflict effectively?
What is a common cause of conflict?
What is a common cause of conflict?
What is a sign of conflict escalation?
What is a sign of conflict escalation?
What percentage of workers aged 55 and above negotiate salaries?
What percentage of workers aged 55 and above negotiate salaries?
What is the primary reason for the perceived gap between what we want and what we’re experiencing at work?
What is the primary reason for the perceived gap between what we want and what we’re experiencing at work?
What is the outcome of over 80% of salary negotiations?
What is the outcome of over 80% of salary negotiations?
What is the primary reason people tend to avoid conflict?
What is the primary reason people tend to avoid conflict?
What is the primary characteristic of functional conflict?
What is the primary characteristic of functional conflict?
What is the recommended strategy for negotiating a pay raise?
What is the recommended strategy for negotiating a pay raise?
Which type of conflict can lead to bullying and create strain and poor health in workers?
Which type of conflict can lead to bullying and create strain and poor health in workers?
What is the primary consequence of dysfunctional conflict in an organization?
What is the primary consequence of dysfunctional conflict in an organization?
What is the key factor in reducing intergroup conflict according to the contact hypothesis?
What is the key factor in reducing intergroup conflict according to the contact hypothesis?
What is the primary goal of conflict resolution in intergroup conflict?
What is the primary goal of conflict resolution in intergroup conflict?
What is a characteristic of a psychologically safe climate?
What is a characteristic of a psychologically safe climate?
What is the result of negative intergroup interactions overpowering intergroup friendships?
What is the result of negative intergroup interactions overpowering intergroup friendships?
What is a key consideration when creating a family supportive culture, beyond just parenthood?
What is a key consideration when creating a family supportive culture, beyond just parenthood?
What is the term for the penalty faced by mothers in the workforce?
What is the term for the penalty faced by mothers in the workforce?
What is the primary difference between bullying and incivility?
What is the primary difference between bullying and incivility?
What is the term for the negative impact of bullying on individuals who are not directly targeted?
What is the term for the negative impact of bullying on individuals who are not directly targeted?
What is the primary cause of bullying in the workplace?
What is the primary cause of bullying in the workplace?
What is the primary objective of using the devil's advocacy and dialectic decision methods?
What is the primary objective of using the devil's advocacy and dialectic decision methods?
What is the key difference between devil's advocacy and dialectic decision methods?
What is the key difference between devil's advocacy and dialectic decision methods?
What is the primary goal of the integrating conflict handling style?
What is the primary goal of the integrating conflict handling style?
What is characteristic of the dominating conflict handling style?
What is characteristic of the dominating conflict handling style?
What is the purpose of monitoring the decision after it has been made in the devil's advocacy and dialectic decision methods?
What is the purpose of monitoring the decision after it has been made in the devil's advocacy and dialectic decision methods?
What is the key benefit of using the dialectic decision method over consensus decision-making?
What is the key benefit of using the dialectic decision method over consensus decision-making?
What is a common sign of conflict escalation, as indicated by a change in tactics?
What is a common sign of conflict escalation, as indicated by a change in tactics?
What is a potential outcome of effectively managing conflict?
What is a potential outcome of effectively managing conflict?
What is a reason people may avoid conflict?
What is a reason people may avoid conflict?
What is a consequence of avoiding conflict?
What is a consequence of avoiding conflict?
Why are qualified employees sometimes passed over for management and executive positions?
Why are qualified employees sometimes passed over for management and executive positions?
What is a characteristic of dysfunctional conflict?
What is a characteristic of dysfunctional conflict?
How can a manager foster a psychologically safe climate in the workplace?
How can a manager foster a psychologically safe climate in the workplace?
What is likely to happen when a group views outsiders as friends?
What is likely to happen when a group views outsiders as friends?
What is the impact of work-life conflict on important outcomes in the work organization and life?
What is the impact of work-life conflict on important outcomes in the work organization and life?
What is the primary incentive for employers in salary negotiations, and how does it impact workers?
What is the primary incentive for employers in salary negotiations, and how does it impact workers?
How can workplace organizations and management address work-life balance issues?
How can workplace organizations and management address work-life balance issues?
What is the 'want gap' in the context of conflict, and how does it affect individuals?
What is the 'want gap' in the context of conflict, and how does it affect individuals?
What is the result of a group stereotyping other groups as all alike?
What is the result of a group stereotyping other groups as all alike?
What are the benefits of negotiating salaries, and why do many workers fail to do so?
What are the benefits of negotiating salaries, and why do many workers fail to do so?
What is the primary consequence of work-life conflict on individuals?
What is the primary consequence of work-life conflict on individuals?
What is the difference between functional and dysfunctional conflict, and how do they impact an organization?
What is the difference between functional and dysfunctional conflict, and how do they impact an organization?
What are some key strategies for negotiating a new salary, and why are they important?
What are some key strategies for negotiating a new salary, and why are they important?
What are the implications of managing conflict effectively, and how can it impact an organization?
What are the implications of managing conflict effectively, and how can it impact an organization?
What is the key difference between distributive and integrative negotiation?
What is the key difference between distributive and integrative negotiation?
What is the primary goal of negotiation, according to the text?
What is the primary goal of negotiation, according to the text?
What are the two types of negotiation approaches mentioned in the text?
What are the two types of negotiation approaches mentioned in the text?
What is the focus of compromising as a conflict handling style?
What is the focus of compromising as a conflict handling style?
What is the difference between active suppression and passive withdrawal in conflict handling?
What is the difference between active suppression and passive withdrawal in conflict handling?
What are some essential strategies for developing a workplace bullying strategy, and how do they contribute to a more respectful and open work environment?
What are some essential strategies for developing a workplace bullying strategy, and how do they contribute to a more respectful and open work environment?
How does the absence of non-verbal cues in digital communication affect teamwork and norms, and what are the implications for workplace interactions?
How does the absence of non-verbal cues in digital communication affect teamwork and norms, and what are the implications for workplace interactions?
What are some key components of a effective anti-bullying strategy for groups and organizations, and how do they address the causes and outcomes of incivility at work?
What are some key components of a effective anti-bullying strategy for groups and organizations, and how do they address the causes and outcomes of incivility at work?
How does programmed conflict differ from other types of conflict, and what are the implications for workplace interactions and decision-making?
How does programmed conflict differ from other types of conflict, and what are the implications for workplace interactions and decision-making?
What are the consequences of not addressing bullying behavior in the workplace, and how can these consequences be mitigated through effective anti-bullying strategies?
What are the consequences of not addressing bullying behavior in the workplace, and how can these consequences be mitigated through effective anti-bullying strategies?
What is the role of bystander intervention in addressing workplace bullying, and how can it be effectively integrated into an anti-bullying strategy?
What is the role of bystander intervention in addressing workplace bullying, and how can it be effectively integrated into an anti-bullying strategy?
Study Notes
• Conflict can arise from various sources, including personality differences, poor communication, irritating workplace behaviors, differences in work methods, unmet needs, perceived inequities of resources and policies, unclear roles, competing responsibilities, change, and poor management.
• Warning signs of conflict escalation include tactics changing from light to heavy, the number of issues growing, issues moving from specific to general, the number of parties involved increasing, and goals changing from resolving the conflict to winning or even hurting the other party.
• Avoiding conflict can occur for various reasons, such as fear of rejection, harm, damage to relationships, desire to avoid saying the wrong thing, anger, being seen as selfish, failing, or hurting someone else.
• Conflict avoidance can lead to undesirable outcomes, such as continued or escalated conflict, and can even be a reason qualified employees are passed over for management and executive positions.
• By managing conflict, many desirable outcomes can emerge, including agreement, stronger relationships, and learning.
• Conventional forms of conflict include personality conflict, which is an interpersonal opposition based on personal dislike or disagreement, and intergroup conflict, which is conflict among work groups, teams, and departments.
• Approaches to intergroup conflict include the contact hypothesis, which suggests that the more members of different groups interact, the less intergroup conflict they experience, and creating a psychologically safe climate where team members feel safe taking interpersonal risks.
• Incivility and bullying can take many forms, including social undermining, aggression, interpersonal deviance, and harassment, and can have group-level implications.
• Conflict resolution techniques include devil's advocacy and the dialectic method, which involve presenting and debating different proposals to key decision-makers.
• Conflict handling styles include integrating (problem-solving), obliging (smoothing), dominating, and compromising.
• Managing conflict and negotiation can have implications for salaries and raises, with fewer than 40% of workers negotiating salaries and those who do often receiving more pay.
• Negotiating salaries and raises involves knowing the market rate, knowing one's value, considering what's in it for the employer, being honest, not going first, and considering benefits.
• Conflict is defined as the energy created by the perceived gap between what we want and what we're experiencing, and can be a pervasive part of the human experience, reducing productivity, causing project failure, stress, and reputational damage if not managed effectively.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Test your knowledge of contemporary conflict and negotiation techniques, including common forms of work-related conflict and how to manage and negotiate effectively. This quiz covers the learning objectives of Chapter 14 from the University of Arkansas, College of Business, Department of Management. Improve your understanding of conflict management and negotiation skills.
