Managers and Communication Overview

Communication is the transfer and understanding of meaning.

Perfect communication occurs when the information is received and understood exactly as envisioned by the sender.

Control and motivation.

<p>Communication provides a way for employees to express themselves.</p> Signup and view all the answers

<p>Information is essential for individuals and work groups to perform their tasks effectively.</p> Signup and view all the answers

<p>Increased ability to monitor performance and better decision-making based on complete information.</p> Signup and view all the answers

<p>An extranet allows authorized external users to access specific internal resources, while an intranet is accessible only to employees.</p> Signup and view all the answers

<p>It removes the constraints of time and distance and enables widespread information sharing.</p> Signup and view all the answers

<p>Inappropriate use of company email and loss of confidential information due to hacking.</p> Signup and view all the answers

<p>Informal communication refers to interactions not governed by the official organizational structure, whereas formal communication follows the official chain of command.</p> Signup and view all the answers

<p>It can lead to difficulties in achieving understanding and collaboration among team members.</p> Signup and view all the answers

<p>Downward communication involves information flowing from managers to employees to instruct, coordinate, and evaluate their performance.</p> Signup and view all the answers

<p>Upward communication allows employees to share feedback and insights with managers, helping them stay informed about employee needs and potential improvements.</p> Signup and view all the answers

<p>Diagonal communication cuts across different work areas and organizational levels to enhance efficiency and speed in communication.</p> Signup and view all the answers

<p>The grapevine is an informal network that facilitates communication of issues that may not be appropriate for formal channels.</p> Signup and view all the answers

<p>Interpersonal communication occurs between two or more individuals, while organizational communication involves all communication networks and systems within an organization.</p> Signup and view all the answers

<p>Encoding converts the sender's intended message into a symbolic form to be communicated.</p> Signup and view all the answers

<p>Noise refers to disturbances that interfere with the communication of messages.</p> Signup and view all the answers

<p>The receiver's skills, attitudes, and knowledge influence their ability to decode and interpret the sender's message.</p> Signup and view all the answers

<p>Information overload occurs when the amount of information exceeds an individual's capacity to process it.</p> Signup and view all the answers

<p>Feedback provides the sender with information on how the message was interpreted and whether adjustments are needed.</p> Signup and view all the answers

<p>Nonverbal communication includes body language, gestures, facial expressions, and vocal intonations that convey meaning without words.</p> Signup and view all the answers

<p>National culture affects the formality, openness, and patterns of communication, potentially causing misunderstandings.</p> Signup and view all the answers

<p>Effective strategies include using feedback, simplifying language, actively listening, and paying attention to non-verbal cues.</p> Signup and view all the answers

<p>Filtering is the deliberate manipulation of information to make it appear more favorable to the receiver.</p> Signup and view all the answers

The transfer and understanding of meaning.

Information must be conveyed for communication to occur.

Includes control, motivation, emotional expression, and providing information.

Clarifies tasks and measures performance for individuals.

Encourages employees by highlighting achievements and areas for improvement.

Communication between two or more individuals.

All communication systems within an organization.

Converting a message into symbolic form for transmission.

Retranslating a received message back into meaning.

The medium through which a message travels (e.g., email, phone).

Disturbances that interfere with the communication process.

The return message from receiver back to sender in communication.

Communication transmitted without words, using body language and tone.

Obstacles that hinder effective communication such as emotions or language.

Strategies to improve communication such as using feedback and simplifying language.

Communication that is not defined by the organization’s structure, allowing social interaction.

Communications that flow from managers to employees to inform, direct, or evaluate.

Communications that flow from employees to managers about needs and improvements.

Communication that takes place among employees at the same hierarchical level.

An informal communication network that relays information not suitable for formal channels.

Enhances performance monitoring, decision-making, collaboration, and accessibility.

An internal network using Internet technology, accessible only to employees.

An internal network allowing authorized outsiders to communicate with the organization.

Eliminates time/distance constraints, enabling collaboration and efficient decision-making.

Issues include security risks, lack of personal interaction, and collaborative hurdles in virtual settings.