Management Communication - FCES/GSU'28

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Questions and Answers

How does communication primarily function in an organizational context according to the content?

  • To control employee behavior through both formal and informal methods (correct)
  • To evoke emotional responses from employees for better engagement
  • To facilitate informal social interactions among employees
  • To share motivational strategies among team members

Which aspect of communication is suggested to have a role in employee control?

  • Informal chats among coworkers
  • Emotional expression during team meetings
  • Formal instructions and guidelines (correct)
  • Daily motivational speeches from management

What is not a role of communication mentioned in controlling employee behavior?

  • Instilling fear through strict policies (correct)
  • Creating an inclusive environment via emotional expression (correct)
  • Providing a clear structure through formal communications
  • Encouraging teamwork through informal exchanges

In what capacity does informal communication help in controlling behavior?

<p>By enabling spontaneous feedback and guidance (A)</p> Signup and view all the answers

Which of the following statements about communication control is incorrect?

<p>Only formal communication can control employee behavior (D)</p> Signup and view all the answers

What is the primary purpose of jargon within a group?

<p>To enhance clarity in communication (C)</p> Signup and view all the answers

Which of the following best describes jargon?

<p>Specialized terminology specific to a particular group (D)</p> Signup and view all the answers

How might jargon contribute to communication barriers?

<p>By creating confusion among non-members (D)</p> Signup and view all the answers

In which scenario is the use of jargon most appropriate?

<p>Among team members discussing specific technical issues (A)</p> Signup and view all the answers

What is the primary characteristic of nonverbal communication?

<p>It uses gestures and body language without words. (C)</p> Signup and view all the answers

What is a potential consequence of overusing jargon in professional communication?

<p>Alienation of non-experts and miscommunication (C)</p> Signup and view all the answers

Which of the following is NOT typically associated with nonverbal communication?

<p>Written messages (B)</p> Signup and view all the answers

Which statement best reflects the significance of nonverbal communication?

<p>It can convey messages more powerfully than words alone. (A)</p> Signup and view all the answers

In what scenario is nonverbal communication particularly important?

<p>During a face-to-face interaction. (D)</p> Signup and view all the answers

How can nonverbal communication be described in relation to spoken words?

<p>It serves as a supplement to spoken communication. (A)</p> Signup and view all the answers

What design element primarily affects communication in a workspace?

<p>The enclosures and barriers present (D)</p> Signup and view all the answers

Which type of workplace is characterized by minimal physical barriers?

<p>Open workplaces (B)</p> Signup and view all the answers

How do organizational barriers in workplaces generally impact employee interaction?

<p>They significantly impede open communication. (D)</p> Signup and view all the answers

What is a common organizational choice regarding workspace design?

<p>To adopt open workplaces to reduce barriers. (B)</p> Signup and view all the answers

Why might an organization choose to create an open workplace?

<p>To foster a sense of community and open communication. (A)</p> Signup and view all the answers

What term best describes a motion that is directed towards a higher position?

<p>upward (B)</p> Signup and view all the answers

Which term is associated with a movement parallel to the ground?

<p>horizontal (D)</p> Signup and view all the answers

What direction is defined as moving side to side?

<p>lateral (C)</p> Signup and view all the answers

Which term would best describe a direction that includes both vertical and horizontal components?

<p>diagonal (C)</p> Signup and view all the answers

If an object were to move in a path angled between horizontal and upward, which term describes that motion?

<p>diagonal (B)</p> Signup and view all the answers

Which option indicates a movement that is strictly in a straight line?

<p>linear (A)</p> Signup and view all the answers

What is the correct term for a movement that could be described as falling or descending?

<p>downward (C)</p> Signup and view all the answers

In physical movements, which describes a change in orientation that is not directly vertical or horizontal?

<p>diagonal (A)</p> Signup and view all the answers

What is a key characteristic of nonverbal communication?

<p>It transfers meaning without spoken words. (A)</p> Signup and view all the answers

In which context is nonverbal communication considered most essential?

<p>Interpersonal communication. (C)</p> Signup and view all the answers

How does nonverbal communication enhance the transfer of meaning?

<p>By providing visual cues that complement verbal messages. (B)</p> Signup and view all the answers

Which aspect of communication can nonverbal cues influence?

<p>The emotional tone of the message. (A)</p> Signup and view all the answers

What is a common misconception about nonverbal communication?

<p>It is less important than verbal communication. (C)</p> Signup and view all the answers

When is nonverbal communication least effective?

<p>When conveying complex technical information. (B)</p> Signup and view all the answers

What role does nonverbal communication play in interpersonal relationships?

<p>It serves as a primary tool for expressing feelings. (A)</p> Signup and view all the answers

Which of the following statements about nonverbal communication is accurate?

<p>It can contradict verbal messages. (C)</p> Signup and view all the answers

Flashcards

Communication for Control

Communication can be used by organizations to influence employee behavior by setting guidelines and expectations.

Formal Communication for Control

Formal channels are established ways to communicate within a company, like memos or emails.

Informal Communication for Control

Informal channels are less structured, like conversations between coworkers or gossip.

Communication for Motivation

Communication can impact employee motivation.

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Communication for Emotional Expression

Communication can help employees understand and express their emotions in the workplace.

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Communication

The process of successfully conveying thoughts, ideas, or information from one person to another.

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Nonverbal Communication

A form of communication that involves using gestures, facial expressions, body language, and other non-verbal cues.

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Importance of Nonverbal Communication

Important element in building relationships, expressing emotions, and understanding others.

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Nonverbal Communication in Interpersonal Communication

A vital component of interpersonal communication, alongside verbal communication.

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Body Language

Messages conveyed through physical cues like posture, eye contact, facial expressions, and touch.

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Vocal Tone

The way you say something, including tone of voice, pitch, and volume.

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Proxemics

Space between individuals during interaction. It varies based on cultural norms and relationship dynamics.

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Appearance

The use of physical objects like clothing, accessories, and personal space to communicate.

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Jargon

Specialized language or terms used by a particular group of people to communicate among themselves.

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Benefits of Jargon

Jargon can help members of a group communicate more efficiently and effectively.

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Drawbacks of Jargon

Jargon can make it difficult for outsiders to understand the group's communication.

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Using Jargon Appropriately

Using jargon when communicating with someone outside of your group can be confusing or even offensive.

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Explaining Jargon

It's important to explain jargon to those who are unfamiliar with it.

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Horizontal

Moving from left to right or right to left.

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Upward

Moving upwards.

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Diagonal

Moving diagonally from one corner to another.

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Lateral

Moving side to side.

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Workspace Enclosures

The physical environment of a workplace, including the use of walls, partitions, and other barriers.

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Open Workplace

A workplace design that minimizes physical barriers and enclosures, promoting open communication and collaboration.

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Workspace Barriers

A workplace design element that uses barriers like walls, cubicles, or partitions to separate work areas.

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Key Workplace Design Influences

The two main design elements that significantly impact the flow of communication in a workplace.

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Open Workplace Design

A workplace design that promotes open communication and collaboration by minimizing physical barriers and enclosures. This design often features shared workspaces, common areas, and flexible seating arrangements.

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Study Notes

Management - FCES/GSU'28

  • This document appears to be a chapter on management, specifically on communication.
  • The topics covered include the nature and functions of communication, methods of interpersonal communication, nonverbal communication, comparison of communication methods, barriers to communication, effective communication, formal and informal communication, types of communication, and workplace design.
  • Communication is defined as the transfer and understanding of meaning.
  • Different types of communication are explored, including downward, upward, lateral and diagonal communication.
  • Communication networks are explored, such as chain, wheel, and all-channel networks.
  • A variety of communication methods are examined, such as face-to-face conversation, telephone calls, emails, memos, and publications, as well as the impact of technology on communication.
  • Barriers to effective communication are identified, including filtering, emotions, information overload, defensiveness, and language barriers.
  • Effective communication strategies, such as active listening and simplifying language, are discussed.
  • The role of nonverbal communication in conveying meaning is highlighted. Specific examples and relevant information related to the above points are included throughout the document.

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