Managerial Communication: Interpersonal Communication

Managerial Communication

Interpersonal Communication

• Definition: the process of exchanging information, ideas, and feelings between two or more people in an organization
• Key elements:
  • Verbal and nonverbal messages
  • Feedback and response
  • Active listening and clarification
• Importance:
  • Builds trust and relationships
  • Facilitates collaboration and teamwork
  • Enhances decision-making and problem-solving

Communication Model

• The transmission model of communication:
  1. Sender: initiates the communication process
  2. Message: the information or idea being conveyed
  3. Channel: the medium used to transmit the message (e.g., verbal, written, nonverbal)
  4. Receiver: the intended recipient of the message
  5. Feedback: the response or reaction to the message
• The communication model highlights the importance of:
  • Clear and concise messaging
  • Effective channel selection
  • Active listening and feedback

The Process of Managerial Communication

• The communication process involves:
  1. Planning: defining the purpose and scope of the communication
  2. Encoding: translating the message into a communicable format
  3. Transmission: sending the message through a chosen channel
  4. Decoding: interpreting the message by the receiver
  5. Feedback: responding to the message
  6. Follow-up: evaluating the effectiveness of the communication

Types of Communications in Organizations

• Formal communication:
  • Official and structured
  • Typically follows a formal channel or hierarchy
  • Examples: company policies, memos, and reports
• Informal communication:
  • Unofficial and spontaneous
  • Often occurs through personal networks and relationships
  • Examples: grapevine, rumors, and watercooler conversations
• Upward communication:
  • From subordinates to superiors
  • Examples: feedback, suggestions, and reports
• Downward communication:
  • From superiors to subordinates
  • Examples: instructions, directions, and policies
• Lateral communication:
  • Between employees at the same level
  • Examples: coordination, collaboration, and feedback

Factors Affecting Communications

• Barriers to effective communication:
  • Noise and distractions
  • Language and cultural differences
  • Emotional and psychological factors
  • Information overload
• Facilitators of effective communication:
  • Active listening and clarification
  • Clear and concise messaging
  • Open and transparent communication
  • Feedback and response
  • Technology and communication tools (e.g., email, video conferencing)

Managerial Communication

Interpersonal Communication

• Interpersonal communication is the process of exchanging information, ideas, and feelings between two or more people in an organization
• It involves verbal and nonverbal messages, feedback and response, and active listening and clarification
• It builds trust and relationships, facilitates collaboration and teamwork, and enhances decision-making and problem-solving

Communication Model

• The transmission model of communication consists of sender, message, channel, receiver, and feedback
• The sender initiates the communication process, and the receiver is the intended recipient of the message
• Feedback is the response or reaction to the message
• The communication model highlights the importance of clear and concise messaging, effective channel selection, and active listening and feedback

The Process of Managerial Communication

• The communication process involves planning, encoding, transmission, decoding, feedback, and follow-up
• Planning defines the purpose and scope of the communication
• Encoding translates the message into a communicable format
• Transmission sends the message through a chosen channel
• Decoding interprets the message by the receiver
• Feedback responds to the message
• Follow-up evaluates the effectiveness of the communication

Types of Communications

• Formal communication is official and structured, typically following a formal channel or hierarchy
• Example of formal communication: company policies, memos, and reports
• Informal communication is unofficial and spontaneous, often occurring through personal networks and relationships
• Example of informal communication: grapevine, rumors, and watercooler conversations
• Upward communication is from subordinates to superiors
• Example of upward communication: feedback, suggestions, and reports
• Downward communication is from superiors to subordinates
• Example of downward communication: instructions, directions, and policies
• Lateral communication is between employees at the same level
• Example of lateral communication: coordination, collaboration, and feedback

Factors Affecting Communication

• Barriers to effective communication include noise and distractions, language and cultural differences, emotional and psychological factors, and information overload
• Facilitators of effective communication include active listening and clarification, clear and concise messaging, open and transparent communication, feedback and response, and technology and communication tools