Managerial Communication: Interpersonal Communication

Study Notes

Definition: the process of exchanging information, ideas, and feelings between two or more people in an organization
Key elements:
- Verbal and nonverbal messages
- Feedback and response
- Active listening and clarification
Importance:
- Builds trust and relationships
- Facilitates collaboration and teamwork
- Enhances decision-making and problem-solving

The transmission model of communication:
1. Sender: initiates the communication process
2. Message: the information or idea being conveyed
3. Channel: the medium used to transmit the message (e.g., verbal, written, nonverbal)
4. Receiver: the intended recipient of the message
5. Feedback: the response or reaction to the message
The communication model highlights the importance of:
- Clear and concise messaging
- Effective channel selection
- Active listening and feedback

Formal communication:
- Official and structured
- Typically follows a formal channel or hierarchy
- Examples: company policies, memos, and reports
Informal communication:
- Unofficial and spontaneous
- Often occurs through personal networks and relationships
- Examples: grapevine, rumors, and watercooler conversations
Upward communication:
- From subordinates to superiors
- Examples: feedback, suggestions, and reports
Downward communication:
- From superiors to subordinates
- Examples: instructions, directions, and policies
Lateral communication:
- Between employees at the same level
- Examples: coordination, collaboration, and feedback

Barriers to effective communication:
- Noise and distractions
- Language and cultural differences
- Emotional and psychological factors
- Information overload
Facilitators of effective communication:
- Active listening and clarification
- Clear and concise messaging
- Open and transparent communication
- Feedback and response
- Technology and communication tools (e.g., email, video conferencing)

Interpersonal communication is the process of exchanging information, ideas, and feelings between two or more people in an organization
It involves verbal and nonverbal messages, feedback and response, and active listening and clarification
It builds trust and relationships, facilitates collaboration and teamwork, and enhances decision-making and problem-solving

The transmission model of communication consists of sender, message, channel, receiver, and feedback
The sender initiates the communication process, and the receiver is the intended recipient of the message
Feedback is the response or reaction to the message
The communication model highlights the importance of clear and concise messaging, effective channel selection, and active listening and feedback

The communication process involves planning, encoding, transmission, decoding, feedback, and follow-up
Planning defines the purpose and scope of the communication
Encoding translates the message into a communicable format
Transmission sends the message through a chosen channel
Decoding interprets the message by the receiver
Feedback responds to the message
Follow-up evaluates the effectiveness of the communication

Formal communication is official and structured, typically following a formal channel or hierarchy
Example of formal communication: company policies, memos, and reports
Informal communication is unofficial and spontaneous, often occurring through personal networks and relationships
Example of informal communication: grapevine, rumors, and watercooler conversations
Upward communication is from subordinates to superiors
Example of upward communication: feedback, suggestions, and reports
Downward communication is from superiors to subordinates
Example of downward communication: instructions, directions, and policies
Lateral communication is between employees at the same level
Example of lateral communication: coordination, collaboration, and feedback

Barriers to effective communication include noise and distractions, language and cultural differences, emotional and psychological factors, and information overload
Facilitators of effective communication include active listening and clarification, clear and concise messaging, open and transparent communication, feedback and response, and technology and communication tools